Nicky Bates Verified Professional Verified Professional
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(MBACP) Director of The TLC Counselling Hub

About me

Hello and thank you for taking the time to read my profile. I appreciate there are a lot to choose from and it has to be the right fit for you!

Having been a qualified nurse for over 20 years, I decided to branch out into counselling as I felt this was where my fundamental skill set lies. I believe by giving patients a few minutes of my time each day, was better than any medicine that was prescribed for them. People need to feel valued, people need to feel accepted and they certainly need to feel heard.

Based in central Andover, I offer a non-judgemental approach built on the pillars of Gestalt and Humanistic theory. What this means is that we work creatively with what is happening for you right now. Working in the here and now I offer a calm relaxing environment. It is your time and space, it is about you and for you to discuss whatever is concerning you at this moment in time.

My main areas of expertise are anxiety, loss, bereavement and trauma work. I have recently been working with teenagers with anxiety, self harm tendancies and intrusive thoughts.

By using creative tools such as worksheets, metaphors, mini whiteboards, mood cards in the sessions it can unlock issues from the past in a safe contained and often an illuminating way!

I am back doing face to face sessions, however I will continue to offer online counselling via Skype, Face-Time, WhatsApp or Zoom

So How Can Counselling Help Me?

Sometimes life events can become too much and with the 24 - 7 lives we now lead it can start to impact in all areas of our lives. Counselling can help identify, clarify, and often even simplify problematic thoughts and feelings.

In life and in therapeutic encounters we can find ourselves going around in circles, being unproductive or procrastinating about the things, which we should be doing or those that we want to do. The process of therapy allows us to not simply note these patterns and habits, but offers us the space to creatively think about them, find new more flexible ways of adapting.

Creativity is everywhere in life, it is within our minds and our souls and developing it adds to our sense of self, our placement within the world and gives us purpose and meaning. By working creatively it can also help us unlock our true potential and bring about an awareness of self.

Awareness = Choice = Change

Counselling offered to all!

I take pride in making my services accessible to all sectors of the community and I work with teenagers 15+, I also hugely welcome clients from the LGBTQ+ community.  Difference and equality should be embraced and encouraged and not seen with disparity. 

Training, qualifications & experience

Counselling Qualifications

  • Level 5 Diploma of Higher Education in Humanistic Gestalt Counselling 2019
  • Level 4 Diploma of Higher Education  in Humanistic Gestalt Counselling 2018
  • ABC Level 3 Certificate in Counselling Skills 2014
  • Level 2 Basics of Counselling 2012
  • Part of the Olive Branch Training Team March 2020- current

Nursing Qualifications

  • DIP HE Nursing Studies (Adult)  1997-2000
  • City & Guilds in Family & Community Care 1985-1987
  • City & Guilds in Health Promotion  2001
  • 998 Assessor & Trainer Critical Care 2006-7
  • Qualified First Aid Trainer/Mindfulness/Stress in the Workplace Provider 2013-current

Volunteer Work

I currently Volunteer for a registered charitable counselling agency The Olive Branch Winchester.

  • I work within, and uphold to the key ethical principles and values as stipulated by the British Association of Counselling and Psychotherapists (BACP).
  • I have fortnightly  Supervision with a qualified Psychotherapist/Counselling Supervisor who is also Gestalt qualified.
  • I hold a recent Uk Disclosure Certificate
  • I can also travel to your workplace to teach a variety of first aid and other courses
  • I am also on the Committee of the Jamie G Sporting Trust

Workshops and Professional CPD Training Attended

  • 1 Day Creative Workshop January 2019
  • Domestic Violence workshop March 2019
  • 1 Day Workshop Let's Talk About Sex June 2019
  • 1 Day Workshop Attachment Theory July 2019
  • Dual-Diagnosis Workshop September 2019
  • DISC profiling Workshop October 2019
  • Facilitated Creative Day Workshop February 2020
  • 1 Day Workshop Attachment Theory February 2020
  • Loss in Lockdown Series April-ongoing
  • 1 Day Workshop on The Counsellors Attachment Style October 2020
  • Evening Workshop on Addiction May 2021

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Other areas of counselling I deal with

I have worked very closely with clients who have suffered from

  • Abuse- sexual-mental-physical
  • Addiction-drugs-alcohol
  • Anxiety & Panic Attacks- GAD
  • Bereavement-grief-loss-sudden death child/adult
  • Bullying
  • Cancer
  • disability
  • discrimination
  • Low self worth-self esteem
  • Self Harm
  • OCD
  • Bipolar
  • Split Personality Disorder
  • PTSD
  • Suicidal Tendencies
  • Exam Anxiety
  • Intrusive Thoughts

Photos & videos


£40.00 per session

Concessions offered for

  • Low income
  • Keyworkers
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

What to Expect in Your First Counselling Session

I offer an initial telephone/Zoom consultation for half an hour at the cost of £20 this is to explore what is concerning you at this moment in time, and whether you think my style of counselling is right for you.

If you do decide counselling is for you then, I offer regular sessions 50 minutes in length at a cost of £40.00 per session. I Currently have availability Monday-Thursday with some evening appointments available.

I now offer online counselling either via WhatsApp, Skype, Zoom or Face-Time. This is to enable people to access counselling during the recent Corona Virus outbreak. It gives clients the piece of mind to access counselling in the safety an comfort of their own homes.

Ample parking space provided.

Concessions for low income earners/elderly, young people and a discount for students with valid NUS are available.

When I work

Mon Tue Wed Thu Fri Sat Sun

Monday-Thursday 10am-5pm  some eve appointments also available

Further information

I am a member of the British Association for Counselling and Psychotherapy. I hold full professional indemnity insurance and a current enhanced DBS.

The TLC Counselling Hub is registered with Information Commissioner's Office (ICO) and protects all client data in line with the current General Data Protection Regulation (GDPR) guidelines. For more information and to read my privacy policy please visit my website

Finally it is all about you!

I love working creatively with my clients. To watch them grow and transform is what counselling is all about for me.

41 Charlton Road, Andover, Hampshire, SP10 3JH

Type of session

In person

Types of client

Young people
Older adults
Employee Assistance Programme

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit , or contact this professional directly

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

I also have use of a local church for Wheelchair users

Online platforms