About me

Hi, I'm Nina.

I currently offer remote counselling from the comfort and security of your own home. This includes email, instant messaging, video and audio (phone) sessions.

To get started:

  • Drop me a message or give me a call. If you call and I don't pick up, please do leave your name and number, and when is good to call you back.
  • Let me know what you're looking for. I am very happy to give more information about what I offer or answer any questions you might have.
  • If you want to go ahead, I'll send you a counselling agreement or contract, that you can return via email.
  • We can then book your first session. This session will help you decide if I am right for you.

Training, qualifications & experience

I have 20 years of experience within mental health and wellbeing. I have worked in a therapeutic setting since 2010, in private practice as a counsellor and Reiki healer, and as a volunteer and school counsellor for ARC Counselling in Wokingham.

I hold a BSc in Psychology from Manchester University, specialising in the psychology of love, social communication via the Internet, and work-related stress. During this time I also obtained training and experience of working with neurodiverse people.

I am an accredited Gestalt Counsellor and trained at the Gestalt Centre in Old Street, London. I have obtained additional training and experience in:

  • Anger, leading to violence, depression or lack of direction
  • Neurodiversities including ADHD and autism
  • Women and mental health, including the impact and experience of menopause
  • Ways of working such as:  
    • Online and telephone counselling
    • Nature therapy
    • Meditation, visualisation and mindfulness practices
    • Therapeutic writing such as journalling and freefall writing

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Other areas of counselling I deal with

Because of my own cultural background I have a particular interest in the impact of difference, whether cultural, relating to faith and belief, or individual e.g. neurodiversity such as ASD, mental health problems, physical difference.

I work with the anger that difference or feeling misunderstood can lead to, and the impact on life direction this can have, for example, when it leads to feelings of depression, helplessness or lack of purpose.

I also work with issues relating to life transition points, and their impact on relationships with self and others. These transitions might include:

  • Changing identity (e.g. becoming an adult, marriage, menopause, pregnancy, becoming a parent)
  • Coping with issues relating to start and end of life
    • Conception and pregnancy
    • Dying and death
  • Loss of faith or uncertainty surrounding personal beliefs

These transitions can result in existential crisis. This is where everything you once assumed or expected in life, has been lost. You may feel uncertain or afraid. You no longer feel able to predict or assure your future. You may be wondering, what is my purpose?

Photos & videos


£50.00 per session

Concessions offered for

  • Keyworkers
  • Low income
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

I charge £50 for a 50 minute session.

I have some availability for concessions for students and those on low income (including those who are retired). I may also be able to offer a reduced rate for counselling trainees or keyworkers. Please let me know in advance if you are seeking a lower rate.

For up-to-date information on my counselling fees, please go to:



Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Email counselling times will be as agreed between us which means you can choose when you write and send your email e.g. nighttime. Please note I do not usually work during school holidays.

Further information

Please note that I usually reply to emails on Mondays and Wednesdays, so my response times may vary. For more information about me or what I offer, please visit my website at www.ninekeys.co.uk

Special request: if you are an advertiser, please do not contact me. I am not interested in any advertising or promotion offers.


Type of session


Types of client

Young people
Older adults

Key details

DBS checked
Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

I currently offer remote counselling formats only, including email, video or voice only sessions, and instant messaging.

Additional languages

Croatian - I am not fluent enough to work fully in Croatian, but happy to work in 'Cronglish'.

Online platforms



Ninoslava Shah

Ninoslava Shah