Lucy Hyde Verified Professional Verified Professional
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About me

Do people tell you how good you are at coping? Do you feel like you put on a smile and a brave face but wonder if sooner or later you're going to get 'found out'? Perhaps you're struggling to manage changes that you tell yourself aren't anything to get upset about, but they FEEL big.

Maybe you don't even know what's wrong, but you feel unhappy or unsettled and you are fed up with feeling like this. Maybe you feel burnt out and like you're always the responsible one. You want to feel like you're more in control and to better understand what's going on. Above all, you want to feel BETTER.

I work with people who feel under pressure and exhausted, but then feel guilty when they prioritise their own wants and needs. Are you ready to take the first steps toward learning to like yourself more? I'll work with you to find strategies to help you improve your life day-to-day and to better understand yourself and how you might make changes long term.

I provide a safe space for you to say the things you feel most embarrassed about. I teach you how to care for yourself and to feel joy. You really do already hold the answers inside, and I can help you to find out what you really want in order to move forward with more hope, freedom, joy, ease and kindness. We can do this in person or via email, IM & video.

Counselling online

I offer online text-based counselling by email and instant messaging / chat, as well as web-cam and phone counselling.

Online counselling can be a good option if you find it difficult to keep a regular appointment, if you travel a lot, or if you have a mobility problem or a disability which would make it difficult for you to get to face to face counselling. For couple counselling, it can also offer more flexibility if one of you works away a lot, or if you find it difficult to make appointments at the same time.

If you haven’t tried therapy before, and are comfortable using a computer, text-based counselling might be an easier first step – where you don’t feel so self-conscious – if you find the idea of sitting in front of someone you don’t know a bit scary. Web-cam and phone counselling is a bit more like 'traditional' counselling because we're speaking to each other, although it's not quite the same as being in the room together.

Walk and talk

Being outside in nature can have a beneficial effect on your mental health as well as on your physical health. With walk-and-talk therapy we can harness this relaxing quality of nature, integrating it into the counselling process. My own experience is that deepening my connection with nature has a restorative effect, both physically and mentally, and I want to be able to offer this experience to you too through walking counselling.

How can counselling help?

Whatever the reason that you’ve decided to look for a counsellor, therapy can probably help you feel better, or help you get in touch with your emotions. Often the changes you make may be small, but can still significantly improve your life.

Therapy can provide a safe, non-judgemental space where you can open up and explore what’s going on for you. You might want to focus on something very specific, or you might not be sure what it is that you need.

Once you get in touch, I like to find out a little about why you’ve decided to seek counselling, and we can discuss whether online counselling is likely to be right for you – this discussion normally takes place via email but phone is an option if you prefer.

The relationship between client and therapist is different each time, but we will work together to figure out what is going on for you and to help you to become more aware of where habits of thinking, feeling or behaviour may not be working for you as well now as they have in the past. I don’t normally give advice, but I may offer tips or ways for you to think about how you react in certain situations.

You can end the counselling relationship at any time, but it is usually helpful if we discuss the ending first – especially if we have been working together for some time.

Who am I?

I have a background in customer service and human resources and have a long-standing interest in relationships and communication. I have worked or volunteered in organisations of various sizes from the global financial sector to small charities. I have first-hand experience of adjusting to life in a different country.

I am particularly interested in how we can get comfort from the natural world and the outdoors, even in seemingly small ways. When working with clients, I like to pay attention to the very young – and sometimes scared – child who is still there inside all of us, and to think about how we can take that small child by the hand and bring them with us, rather than pushing them away.

I've been working online since 2018 and have supported my in-person clients to move to this way of working during the Covid-19 crisis so that our work together has been able to continue uninterrupted. Even if you're sceptical about online therapy 'working' I suggest you give it a try - you might be as surprised as they were!

Training, qualifications & experience

My training is in Transactional Analysis (TA). I trained with Physis Training in Edinburgh, and hold a Diploma in Counselling using Transactional Analysis, accredited by COSCA (Counselling & Psychotherapy in Scotland). I am further trained in online counselling and hold a Diploma (Distinction) in Online Counselling Skills gained with OCST (Online Counselling Services & Training).

I am a registered member of the British Association for Counselling and Psychotherapy (BACP), a member of Association for Counselling & Therapy Online (ACTO) and the Scottish Transactional Analysis Association (STAA).

I have volunteered in the past as a counsellor at a community health project that offers short-term counselling free of charge. I have also provided emotional support and single-session counselling to service-users at a charity providing holiday respite for people with long-term conditions.

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.


The Association for Counselling and Therapy Online (ACTO)

The Association for Counselling and Therapy Online

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Other areas of counselling I deal with

I have experience in working with people adjusting to living with long-term conditions; both people diagnosed (or sometimes NOT diagnosed) with a long-term condition and their loved ones or family members.

Photos & videos


£55.00 per session

Additional information


If you think I'm the right counsellor for you, but you can't afford my fee, please get in touch as I may have a reduced-fee space. 

I don't charge for a chat to find out more about what you want and whether I think I'll be able to help.

£55 per session whether in person, or online via webcam, email and instant messenger. All sessions are 50 minutes in duration.

Couple counselling:

Currently available via email only; £68 per email exchange. This comprises one email from each partner to me, and one reply jointly from me to both partners (approx. 1000 words)

When I work

Tuesday to Friday in person or via webcam, phone and instant messenger; email counselling also available.

Further information

Please get in touch if you have any questions at all, I welcome enquiries even if you're not sure if you're ready for counselling at this stage.

I have a limited number of reduced fee sessions available.

Healthy Life Centre, 35-37 Bread Street, Edinburgh, Midlothian, EH3 9AL

Cockenzie, East Lothian, EH32

Type of session

In person

Types of client

Older adults

Key details

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

The premises I use in person are not wheelchair accessible, however I offer online counselling accessible to anyone with a device and an internet connection.