About me

I am a fully qualified and highly experienced BACP accredited counsellor with 20 years experience of offering one-to-one counselling / therapy.  I work with adults either on an open-ended basis or for an agreed time period.

You may be feeling overwhelmed, anxious, low in your mood or just not feeling like 'yourself'. Sometimes it is clear to us why we are feeling the way we are and sometimes it is not so easy to figure out. You may have been impacted by recent life events or / and there may be issues you have been managing for a longer period of time.

My approach is collaborative and relational, I offer a confidential and supportive space in which we can work together to explore and make sense of what is difficult and think about ways, perhaps involving some new ideas, to move forward in your life.

Fridays: I practice from a quiet garden therapy room in the heart of Walthamstow Village, E17 (5-10 mins walk from Walthamstow Central)

Mondays: I offer online appointments

What happens after you have made contact with me?

Beginning the search for a counsellor can feel overwhelming and practically can be time consuming. It is important that I feel like the right 'fit' for you and that professionally I can offer you the skills, experience and knowledge you need.

To save you time and to help with this process I offer a free pre-counselling phone call (usually around 20 minutes long) before we arrange to meet up in person. I will also send you a copy of my practice information document which has full practical details about the service I offer.

I will be interested to know about:

- The issues that have led you to seek support now

- Any previous experience you have had of counselling or therapy

- What you are looking for from a counsellor and counselling sessions at this time

I usually also ask questions about your general health and wellbeing. You can ask me anything which is of importance to you in deciding whether you wish to proceed with me.

If after this initial conversation I feel I would potentially be able to offer you support and you would also like to proceed, I will suggest that we meet for a full assessment session to discuss the areas mentioned above in more detail and to establish if we will work together. If I do not feel I am the right person to offer you counselling either after our phone call or the assessment I may offer suggestions for alternative referral information or recommendations.

Training, qualifications & experience

I completed 4 years of training at the Metanoia Institute and hold a BA (Hons) / Dip Person-Centred Counselling. I have also completed a Certificate in Supervision at Metanoia.

I have significant experience in working with clients who experience anxiety, stress, panic attacks, career-crisis, work-related stress, relationship difficulties, family issues, life-transition issues, low confidence, depression, PTSD-type symptoms relating to trauma including domestic and sexual violence (recent or historic).

In addition to my private practice I have worked in a GP surgery and as a counsellor, supervisor, trainer and clinical assessor for community counselling services such as MIND and ELMS-in-Waltham Forest. I have supported university students for 17 years across many London universities and currently also work within a university counselling service.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.


Additional information

Free pre-assessment phone call

£60 for initial assessment and subsequent 50 minute sessions.


Mondays (online only)



Type of session

In person

Types of client


Additional languages



In person supervision
Online supervision
Telephone supervision

Qualified and experienced (13 years) in both group & individual supervision, Cert Integrative Supervision (Metanoia Institute, 2007),

View supervision profile

Rachel Shepley

Rachel Shepley