About me

My counselling practice is based at Steven James Practice, 52A Poole Road, Westbourne, Bournemouth BH4 9DZ.

I work with clients to resolve problematic behaviours, beliefs, feelings and relationship issues. Deciding to have therapy is a big step for any client and I hope to work with individuals to become the healthiest version of themselves and to live the best life possible; no matter what challenges are faced. Therapy can help a client change some patterns of relating, habits or resolving painful feelings and more. The therapeutic relationship is unique and allows the client to work with a professional in a non-judgemental, respectful and safe environment.

I believe that therapy can be a wonderful tool to help people live happier more fulfilling lives. It can address a wide range of mental health issues such as depression, anxiety and grief. Therapy can also be used for purposes other than immediate mental health concerns. For example, if struggling with the stress of a new career, support at times of crisis and assistance with personal problems.

The counselling I offer at Total Therapy puts client autonomy at the heart of the therapeutic work. All information shared will be treated confidentiality and respectively within certain limitations which includes; harm to self, others or a child at risk.

Following a client enquiry, I will agree with the prospective client a time for a free introductory telephone consultation, where we can mutually agree if my service is right for them.

This will then follow with 50-minute counselling sessions, usually weekly, which are 1:1 and face-to-face. The sessions will take place in a professional, welcoming and private environment. The agreement will be regularly reviewed to ensure the sessions continue to meet client needs. The work maybe long-term, short-time or time-limited depending on the needs of the client.

Training, qualifications & experience

I qualified locally as a Counsellor in Bournemouth and have a Level 4 Diploma in Therapeutic Counselling. I am a member of the BACP (British Association of Counsellors and Psychotherapists) and work in accordance with their Ethical Framework. I am also a member of the HACP (Hampshire Association of Counsellors and Psychotherapists) and have an enhanced CRB check. I am fully insured for public liability and professional indemnity. I receives regular supervision to support my work.

I have been working with clients for the last two years and supporting them with a wide range of issues including; stress, anxiety, depression, parenting concerns, relationships, eating disorders, sexual identity, loss, self-esteem, bereavement, trauma, sexual violence, domestic abuse, child abuse, anger management, PTSD, redundancy and work-related issues.

I am a Humanistic Integrative Counsellor which means I can call on a range of theoretical approaches to support my client work. These include: Person-Centred, Gestalt and Transactional Analysis. I have had additional training in Compassion-Focused Therapy which is particularly beneficial when working with clients who have experienced any type of trauma. I undertake regular CPD in order to keep up my professional membership of the BACP.

I volunteer weekly with STARs, Dorset (Sexual Trauma and Recovery Service) providing one-to-one therapeutic support for clients who have experienced sexual violence, domestic abuse and childhood abuse. I feel privileged when clients feel safe enough to share their thoughts, feelings and emotions and we can start to explore their journey to recovery.

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Other areas of counselling I deal with

Child Abuse

I have attended CPD training in:  'Understanding the Effects of Attachment Style on the Teenage Years', 'Domestic Abuse Awareness Training' and 'The Neuroscience of Early Relational Trauma and its Relevance to Clinical Work'.


£45.00 per session
Free initial telephone session

Concessions offered for

  • Keyworkers
  • Low income
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

£45 per session

10% discount for students, senior citizens and unemployed


I currently have availability for appointments online or by phone during Covid-19. 

Further information

There is plenty of parking nearby and the practice is on a busy bus route.  The sessions take place in a professional environment which is quiet, safe and secure.  There is a quiet waiting room on the 1st floor with access to a toilet and drinking water facilities.

Client Testimonials

'Lori was respectful, understanding and very easy to talk to from the outset.  She managed to find me a session time that would fit in with my work commitments. The communication between myself and Lori made it easier to address my goals, whilst identifying some underlying issues and concerns. The best thing about the counselling was feeling able to discuss things at ease and being comfortable enough to open up so quickly and discuss things that had previously been hidden away.   I was very satisfied with the support I received' (Male client, 'M', 40-50 age range).

'Lori managed to find me a suitable time and date to meet within one day of contacting her.  The location was suitable for me and I felt treated with respect.  She provided me with information about her counselling practice prior to meeting with her face to face.  I had never received counselling before so I did not know what to expect, but I came to look forward to our sessions.  Lori's counselling sessions helped me achieve my goal when I was going through a very difficult time.  Overall, I was very satisfied with the support I received' (Male client, 'C', 60-70 age range).

Steven James Counselling
52A Poole Road

Type of session

In person

Types of client

Young people
Older adults

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit gov.uk , or contact this professional directly

I am able to offer counselling online or by telephone for wheelchair users. Please contact me to find out more.

Online platforms

Lori Randall

Lori Randall