Carolyn Costello

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MBACP: Counselling Individuals & Couples, In-Person & Online

About me

Are you feeling overwhelmed, stuck or not quite yourself? When life gets messy or troubling, reaching out for counselling can feel like a big step. You might be living with anxiety, depression, or low self-esteem, or experiencing lasting impacts from trauma or bereavement. You may be coping (or not coping) with the emotional toll of chronic illness or ADHD, autism, or other forms of neurodiversity. You may be feeling disconnected in your relationship. Whatever has brought you here, you don’t have to face it alone.

I offer a warm, confidential, and non-judgemental space where you can be met as you truly are and gain support to recover your life. I place great importance on the counselling relationship — creating a professional, honest, and supportive connection where you can feel safe enough to explore what’s really going on for you, even if it feels messy, confusing, or hard to put into words.

I aim to offer an initial appointment within a week of your enquiry, so that when you decide to seek help, you don’t have to wait longer than necessary.

How counselling can help
Counselling with me offers you a space that is for you. Together, we can work to make sense of your experiences, thoughts, feelings, and reactions — especially if you’ve been feeling overwhelmed, misunderstood, or unsure how to move forward.

Through our working together you may:

  • begin to understand yourself more clearly and compassionately
  • explore any confusion, difficulty or distressing emotions such as anxiety, shame, grief, guilt or fear in a safe and contained way
  • develop greater confidence in how you respond to life, relationships, and challenges
  • build resilience and emotional wellbeing, even when circumstances can’t be changed
  • experience what it’s like not to carry everything on your own. If you worry about burdening others, fear judgment, or struggle to explain what you’re going through, counselling offers a confidential space where you can speak freely and be heard.

A counselling approach tailored to you
I work relationally, valuing your individuality and the importance of working with the real you, not a version that feels acceptable or expected. I build a warm, confidential, therapeutic relationship where your life experiences are respected, including those shaped by neurodiversity, trauma, disability, chronic illness, or significant life transitions.

I draw on a range of counselling approaches and will adapt my style to suit your needs, pace, and goals. Along the way, I aim to support you in developing insight, emotional awareness, and empowering you with practical ways of coping that you can continue to use beyond counselling, when you feel ready.

My focus is to help you safely approach what feels difficult, increase your understanding of yourself, overcome any blockages, develop resilience and move into increasing fulfilment and satisfaction in your life.

If it’s hard to find the words
Many people come to counselling unsure how to describe what they’re feeling. If this resonates with you, we can work at your pace. I can incorporate visual, creative, or alternative ways of exploring your experiences to help you feel more at ease.

In-person, online, or a combination ?
I offer both face-to-face and online counselling. Part of tailoring therapy to you is exploring which way of working feels most supportive for your circumstances, needs, and energy levels. I’m happy to talk this through with you.

Faith, beliefs, and values
I make no assumptions about your beliefs or values. If faith, spirituality, or questions around belief are important to you — whether they are a source of comfort or difficulty — these can be explored within counselling if you wish. I have extensive experience in pastoral care and work within a clear professional framework to ensure this is done safely and ethically.

Accessibility and safety
If a disability, health condition, or personal situation makes accessing counselling more difficult, please let me know. We can consider together whether practical adaptations can be made to support you.

I am committed to working safely and ethically. I am registered with a professional body, hold appropriate insurance, am registered with the Information Commissioner’s Office, and am a member of the Protecting Vulnerable Groups (PVG) Scheme (Scotland).

If something in this has resonated with you, you’re welcome to book an introductory call or contact me by email to arrange an initial appointment.

Training, qualifications & experience

Diploma in Integrative Counselling 

Certificate in Online and Telephone Counselling 

Advanced Certificate in Christian Counselling 

I am supported in my work by an experienced clinical supervisor and am committed to continuous professional development. This means I keep my professional skills current to benefit my clients.

Recent trainings include:

Trauma memory reconsolidation

Bereavement Journeys

Working with stuckness in Trauma

Counselling Couples Certificate

Working with diversity, ADHD and Autism

Prior to training as a counsellor, I have worked in special needs education, carer support, museums and IT project management. I have lived experience with the classical music industry, home education, working in pastoral care.

Member organisations

BACP
British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred). Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA). Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision. Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training. All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Areas of counselling I deal with

Other areas of counselling I deal with

Life Transitions

Relationship Coaching

Photos & videos

Fees

£60.00 per session

Concessions offered for

  • Low income
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

Free Initial Chat

You might be feeling nervous about counselling or about meeting a counsellor. To help you get started, I offer a free, informal telephone or online conversation (up to 20 minutes) to give you the opportunity to meet me and ask questions you may have.  

What Happens in the First Session?

If you would like to begin counselling with me, our first session will help you to work out if counselling is what you are looking for, and if I am the right counsellor for you.

We will explore together what you are looking for support with and what you hope to gain.  You will find out what it is like to have someone really give their full attention to you in a kind, safe, professional space.

Couples Counselling: Depending on your reasons for coming to counselling, the couples assessment may involve more than one session. We would meet first as a couple and then, if useful to your needs, individually before meeting as a couple again. I would this discuss the approach with you at the first appointment.

How is ongoing counselling arranged?

  • Following the first session, if you want to proceed, we will work out a pattern of counselling that fits the rhythm of your life and then form a contract. This will be open ended and include regular reviews to check if counselling is helping you progress. You can have as many or as few sessions as you would like.
  • Your sessions will be focussed on you and your needs. I will respond to whatever you bring each time. Together we will agree how to keep your goals in mind if you find that difficult.  
  • Sessions are normally for one hour, however I am happy to discuss alternative arrangements depending on your needs.
  • For individual counselling my standard fee is £60/ hour
  • For couples counselling my standard fee is £70/ hour 
  • I offer concessions as listed on evidence of status.

Payment of Fees:

Fees for all appointments are payable by bank transfer 24 hours before the session. Fees for face-to-face appointments can also be paid in cash at the start of each session.

Cancellation Policy:

There is no charge for sessions cancelled more than 48 hours in advance. Sessions cancelled with less notice, or not attended, are charged at the full session rate.

When I work

Mon Tue Wed Thu Fri Sat Sun
Early morning
Morning
Early afternoon
Late afternoon
Evening

Further information

Counselling can be accessed in person, online or in a blended approach to suit your preference and circumstances. If you would like, I can send you some information to support you in deciding if online or in-person counselling would be best for you or we can include that within the initial chat. 

In-person counselling is carried out in a comfortable, private room within my home. There are two steps from the drive into this room.

Free parking on the street is available and there is a bus service from Falkirk.

Online counselling is carried out on Zoom, MS Teams or WhatsApp. I can help with setup instructions if you need that.  There is no cost to you to use these Apps.

Avonbridge, Falkirk, FK1 2NA

Type of session

In person
Online

Types of client

Young adults (18-24)
Adults (25-64)
Older Adults (65+)
Couples

Key details

PVG Scheme

In Scotland, criminal records checks are carried out by Disclosure Scotland. Professionals working with children or vulnerable adults must join the Protecting Vulnerable Groups (PVG) Scheme. You can learn more at mygov.scot , or contact this professional directly.

3 steps into therapy room

Online platforms

Zoom
Whatsapp
Microsoft Teams