Carolyn Costello Verified Professional Verified Professional
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MBACP Reg, Integrative therapist
Please note: I am unable to take general enquiries until 6th June 2022

About me

When life gets troubling or messy, I offer a safe space for you to share and explore your life experiences.

How will counselling help? 

In counselling you will:

  • experience a professional, honest, safe, deliberate relationship that is for you, and enables you to understand yourself,
  • bring areas of confusion and difficulty into focus to make more sense of your reactions & feelings, gaining the opportunity to consider how you would like to respond and how you would put that into practice.
  • be supported to build your resilience and journey towards wellbeing - even when your circumstances can't be changed.

Your counselling will be tailored to You:

I build a warm, confidential, trusting relationship with my clients, providing a space where you can talk and truly be heard without judgement. I have a range of counselling techniques and tools that will be tailored to support you, empowering you to develop the self-awareness, skills and confidence needed to move towards your therapy goals.  Along the way I seek to equip you with approaches that you have practiced and can use yourself when you are ready to move on.

My focus is to help you understand and overcome difficulties to connect with increasing fulfilment and satisfaction in your life.

If it's hard to put things into words:

Sometimes talking about your problems or trying to find the right words can be difficult. If this is where you are, I will work to put you at ease and can draw on visual and creative techniques to help you. 

In person, online or a bit of both?

Part of tailoring counselling to you is to help you work out the best way to meet.

I am a certified online counsellor and about half of my clients prefer to meet that way because of location, work or caring responsibilities, neuro diversity or health. I will explain the differences, help you decide how you would like to meet and am able to accommodate moving between the two styles if that fits your circumstances.

You don't have to cope on your own:

You might feel that you don't want to be a burden on your relationships with 'your stuff'.  Intense grief can make us feel that way. Or you might be concerned about what people might think about you, if they knew your past. Counselling can help you with a private space to talk. Whatever is troubling you,  please text, phone or email me to arrange an initial appointment.

When faith and spirituality help or hinder:

 I make no assumptions or requirements about your beliefs and values but seek to encourage you towards constructive change and growth in any or every aspect of your life.  If you would like to explore issues of faith, belief or spirituality as part of your counselling I am open to that and follow a professional framework to boundary that work. (You can find out more about the framework at  I have 35 years of pastoral care experience, supporting individuals who struggle with beliefs, doubts or overwhelming life circumstances.

Keeping you safe:

Explaining confidentiality, maintaining your privacy, belonging to a registered professional body are just part of my work to make counselling safe for you.  

I have professional indemnity and public liability insurance, am registered with the Information Commissioner's Office, and am a member of the Protecting Vulnerable Groups (PVG) Scheme.

Alongside my private practice I facilitate Days of Hope: reflection and self-awareness retreats and I volunteer as a counsellor with a charity in Edinburgh.

Training, qualifications & experience

Diploma in Integrative Counselling 

Advanced Certificate in Christian Counselling 

I am supported in my work by an experienced clinical supervisor and am committed to continuous professional development. Some training events I have attended include:

Certificate in Online and Telephone Counselling 

Working Creatively in Online Therapy

Creative tools for Therapy

Taking Stock - the Impact of the COVID Pandemic 

Treating Trauma and Polyvagal Theory 

Autism Awareness Certification

Cognitive Behavioural Therapy Certification

Listening Skills

Prior to training as a counsellor I have worked in special needs education, carer support and IT project management. 

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Other areas of counselling I deal with

Burn Out

Life Transitions

Photos & videos


From £20.00 to £50.00
Free initial telephone session

Concessions offered for

  • Students
  • Trainee counsellors

Additional information

Free Initial Chat

I offer a free, informal telephone or online consultation (up to 15 minutes) to give you the opportunity to find out about counselling with me and to ask questions you may have.  I will send you some information to consider if you think that you might like to meet online. 

What Happens in the First Session?

If you think you would like to try counselling with me, you can follow the initial chat with a first session when we can:

  • meet in person or online - when you contact me to book an appointment I will ask which you would prefer. If we are to meet online I will send you an email with the link to a Zoom room. I use a unique room code each time. In-person sessions occur in my counselling room in Avonbridge. 
  • get to know each other a little more and help you decide whether I am the right counsellor for you,
  • talk in more detail about counselling, what you are looking for support with and what you hope to gain.

The fee for the first session is £20. 

If you decide to continue?

  • We would form a contract for counselling. My contracts are open ended with reviews of how you feel you are progressing every 6 weeks.  
  • Your sessions will be focussed on you and your needs
  • Sessions are for one hour, and usually take place weekly. I am happy to discuss alternative arrangements. 
  • My standard fee is £40 for daytime sessions. Evening (from 5pm) sessions are £50.
  • I offer a discounted rate of £30 (pre 5pm) to Carers and Students who can evidence their status.

Payment of Fees:

Fees for all appointments are payable by bank transfer before the session. Fees for face to face appointments can be payed in cash at the start of each session.

Cancellation Policy:

There is no charge for sessions cancelled more than 24 hours in advance. Sessions cancelled with less notice or not attended are charged at the full session rate.

When I work

Mon Tue Wed Thu Fri Sat Sun

I will to respond to enquiries Mon-Fri.

Earliest appointment: 08:00

Latest appointment: 18:00

Please get in touch to discuss your appointment needs

Further information

Counselling can be accessed in person, online or in a blended approach to suit your preference and circumstances. If you would like, I can send you some information to support you in deciding if online or in-person counselling would be best for you or we can include that within the initial chat. 

In-person counselling is carried out in a comfortable, private room within my home. There are two steps from the drive into this room.

Free parking on the street is available and there is a bus service from Falkirk.

Online counselling is carried out on Zoom. I can help with setup instructions if you need that.  There is no cost to you to use the Zoom App.

Avonbridge, Falkirk, FK1 2NA

Type of session

In person

Types of client

Young people
Older adults

Key details

PVG Scheme

In Scotland, criminal records checks are carried out by Disclosure Scotland. Professionals working with children or vulnerable adults must join the Protecting Vulnerable Groups (PVG) Scheme. You can learn more at , or contact this professional directly.


Online platforms