L. Caroline Charles BSc (Hons) Integrative Counsellor, UKCP Accred & BACP Reg

L. Caroline Charles BSc (Hons) Integrative Counsellor, UKCP Accred & BACP Reg

The Hub Business Centre
2 Civic Drive

07949 094 792

Save profile

The Hub Business Centre
2 Civic Drive

07949 094 792

About me

I believe a welcoming, safe and supportive therapeutic environment is the key to emotional healing and personal growth. Working together, we will make sense of whatever has become a problem for you in the 'here and now' or enduring issues with their roots in the past. My hope is you will not only begin to feel better but know you have been understood in the context of your history, gender, ability, sexuality and culture. I believe often when we are faced with fears linked to uncertainty, uncontrollability and unpredictability or feeling hopeless about the future, counselling/psychotherapy can provide us with the insight and skills we need to make a lasting change.

My areas of interest are supporting individuals who are experiencing difficulties with OCD, anxiety (social and generalised), depression, low mood and trauma.

After our initial contact by phone or email, we can then meet for a face to face consultation (or over the phone for 'telephone counselling') to further discuss your requirements and to get a sense of how we might work together. Clients usually attend regular weekly fifty-minute sessions, arrangements can be either short or long-term, and there will be progress reviews with either option.

I offer a professional, respectful and confidential service face to face or over the phone.

I work from a comfortable modern practice in central Ipswich, IP1 2QA and should you arrive early for your consultation/session there is a waiting area with refreshments. For a wheelchair user or those with mobility impairments, there is a ramp to the main entrance and lift access to the first-floor counselling room. My counselling practice is within easy reach of Woodbridge, Felixstowe, Stowmarket and Colchester. There is parking nearby and good links with public transport.

The GDPR includes the following rights for individuals:-

the right to be informed; the right of access; the right to rectification; the right to erasure; the right to restrict processing; the right to data portability; the right to object; and the right not to be subject to automated decision-making including profiling

Training, qualifications & experience

I have worked as a volunteer integrative counsellor within adult counselling services, including, Lighthouse Women’s Aid, Mentis Tree / Acorn (IAPT Contract) and Pot Kiln Primary School. And previously, as a paid sessional counsellor for the University of Suffolk within 'Student Services', and my current role is within the NHS as a trainee psychological wellbeing practitioner (PWP) Step 2 IAPT (low-intensity CBT interventions).

Current course:

Postgraduate certificate in low-intensity evidence-based CBT for anxiety, depression and low mood with the University of East Anglia

Some of my 2017 and 2018 training/CPD:

'Working with Older Adults' with Dr Paul Fisher; 'Working with long-term conditions and medically unexplained symptoms' with Rona Hardy; 'Working with sexual diversity' with Dr Allan Laville', 'Working with interpreters' with Dr Beverley Costa, 'Working Therapeutically with Disordered Eating' with Professor Julia Buckroyd; Dr Phil Mollon 'Fragile Self: Structure of Narcissistic Disturbance


Bachelor of Science (Hons) Integrative Counselling

Advanced Diploma Integrative Counselling

Diploma Integrative Counselling

Certificate in Counselling Skills

I am a registered member of the BACP (No. 247020) and UKCP Psychotherapeutic Counsellor (No. 2011163780) I adhere to their codes of ethics. My registered name is Lesley Caroline Charles (but day-to-day, everyone calls me Caroline).

Counselling training completed with Matrix College of Counselling and Psychotherapy and awarded by Middlesex University. I am committed to Continuous Professional Development (CPD) for best practice and development of my professional skills and knowledge.

Member organisations

Registered / Accredited


Accredited register membership


Our initial conversation(s) by email or phone is free of charge. My fee is £45.00 for a fifty-minute consultation or session and there is an option to buy a block of sessions with a discount (for example, six prepaid sessions are £42.00 each). I have some concessions available for those who are experiencing financial difficulties, low waged, senior citizens and students, please ask.

Maps & Directions

Ipswich, IP1 2QA

Type of session

Online counselling: No
Telephone counselling: Yes
Face to face counselling: Yes

Practical details

Sign language: No
Other languages: None


Wheelchair access: Yes

Ramp to main entrance, intercom is at standing height, enter double doors (one door open/one can be unlocked) with handle the length of the door, lift to first-floor counselling room. Please speak with myself or building manager regarding access concerns.


Some weekday evenings, as well as Saturday sessions available.

Types of client

Older adults
Employee Assistance Programme