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North Staffs Mind

Stoke-on-trent ST1 & Newcastle-under-lyme ST5
01782 262100
Stoke-on-trent ST1 & Newcastle-under-lyme ST5

About us

We are an experienced provider of mental health services in North Staffordshire and are a registered charity and company limited by guarantee.

As a local Mind association and affiliated member of Mind (National Association for Mental Health) North Staffs Mind shares the statement and vision of our national organisation:

Working to create a better life for everyone with experience of mental distress, primarily in North Staffordshire.

Counselling for Adults

Our counselling team offers a range of therapeutic interventions, offering both short term and long-term therapy. We believe in respecting the individual, we work with you to find out how we can best support you. We are situated in Hanley and Newcastle-under-Lyme, accommodating appointments Monday – Friday including some evening appointments and Saturday morning. We are also able to work via telephone or online.

Counselling for Children and Young People

Our CYP service offers various ways of supporting children and young people aged 7 to 18 years who are experiencing mild to moderate emotional or mental health issues. One-to-one support is aimed at helping young people decide how best to manage their emotional health, by understanding and exploration of issues, building resilience and offering interventions and coping strategies.

Free support can be accessed via speakupspace.org.uk – delivered 7 days per week so that children and young people can get instant access to support via a live chat function. Additional features on the site include information and support for children and young people, care givers and professionals via self-help resources (videos, podcasts, and e-leaflets); and signposting into relevant local services.

Training, qualifications & experience

Our counselling staff are all qualified to at least Diploma level in Counselling and many staff have MA or MSc level qualifications, as well as a range of previous professional backgrounds. This applies to paid and unpaid staff. We do have some trainees who are currently on Diploma or MA/MSc level courses. Many of our counsellors are also individually accredited by the BACP.

Member organisations *


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

We have verified that at least one professional at this organisation is registered with the relevant professional body.


We offer one-to-one counselling at the cost of £40 per session.

Concessions offered for

  • Unemployed

Further information

To include individuals who may be unable to meet the full cost of our service, i.e. those claiming certain benefits, we are able to accommodate some limited sessions at the cost of £15 per session, subject to availability.

78 King Street

North Staffs Mind
83 Marsh Street

Type of session

In person
Home visits

Practical details

Sign language Unspecified
Other languages None


Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Wheelchair user access

Our offices at the Dudson Centre in Hanley enables us to offer counselling to clients who experience accessibility issues. Alternatively, we are also able to offer therapy via Zoom or telephone


We offer a variety of daytime and evening appointments in various locations, including Hanley and Newcastle-under-Lyme.

Types of client

Young people
Older adults
Employee Assistance Programme


We have a number of qualified and experienced supervisors who are able to offer clinical supervision to counsellors and others in caring professions such as support workers, teachers, emergency services and other health professionals.

Online supervision
Telephone supervision

View supervision profile

North Staffs Mind

North Staffs Mind

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01782 262100
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