About me

Counselling during the Coronavirus outbreak.

For the foreseeable future all sessions are "remote" sessions and are via video or on the telephone. This is in order to comply with current Government guidelines and to keep everyone safe.

We are living through unprecedented times - maybe an overused word but we are also finding ourselves lost for words to describe what is happening. The Coronavirus impacts in many areas of life - health, work, finances and psychological - and all of these may bring up fears and anxieties. This is natural and to be expected but needs tools to help to manage. Being in a lockdown can impact on our relationships, with partners, family and also the relationship we have with ourselves. If you work in a "key job" or on the "front line" you may also be experiencing traumatic events. All of this can be hard to work through and process on our own. The current events may also land on top of issues from the present or the past that you were already struggling with so that can make it extra difficult.

It may be hard to imagine what a video or telephone session will be like. We will discuss this and work together to set up the sessions, considering where and how you can best set up an environment at home that feels comfortable, is private, avoids interruptions and is confidential. I will have suggestions to help with this, including differentiating sessions so that it feels different from working from home. My free 15-20 minute telephone consultation will start this process.

If we agree to "meet" for an initial online session there will be a decision point at the end of that where you can decide if remote sessions may work for you.

All counselling can help to talk about how you are feeling and what you may be going through and can be reached in many different ways allowing therapy to continue to be accessed even during these unprecedented times we are all finding ourselves living through.

Now to my usual profile: Hello and welcome to my profile. I'm a fully qualified and experienced counsellor and have worked with clients since 2010. I'm a member of BACP and am on their Accredited Register.

If you are reading this, I imagine that it is because you don't feel in a good place at the moment. This might be a recent change but it could also be how you have been feeling for a long time - maybe even years. It can feel daunting and scary to even think about seeking help and it does take some courage.

As human beings we might tell ourselves things such as "it's not that bad", "just be strong", it will pass", it's weak to seek help you are meant to do this on your own" and other such self-talk that makes it even harder to take that step. But, the reality is that as human beings we do at times need help and taking the step of contacting a professional counsellor can be the first step towards feeling better and more able to cope.

We will always work at a pace that feels OK for you and not overwhelming - we will have a "pause" button in the sessions if we need to use that. Therapy is not something that is done to you but something that it done in partnership with the therapist. I will make use of all that I know to help you to find a way forward.

What counselling can help with
You may be worried about something in our life. You may have tried for a long time to cope on your own with what is going on. You may be feeling any of the following:

- feel worried all or most of the time
- feel stressed and unable to relax
- feel anxious and overwhelmed
- low or depressed
- you might be experiencing panic attacks
- you might have relationship issues
- family issues
- issues with a specific family member
- you might be going through a big change in your life
- you might have had a bereavement or suffered other loss

Etc, etc - The list is long. Any of the above or any other difficulties that you are struggling with are likely to have an impact on your thoughts, feelings and beliefs about yourself and your world. This is often not helpful and your thoughts might feel as if they are going around in circles.

You might have tried talking to your partner, your friends or family but it has not worked or might not have been possible in the first place.

Making the decision to talk to an experienced and qualified counsellor can help and will begin to give you a different understanding of yourself, your situation and even your life as a whole. A counsellor is not directly involved in your life so that can also make it easier to talk about difficult things.

How I work
I work in a non-judgmental and open-minded way and aim to provide a safe and confidential space for you to talk about what is going on.

My approach is practical and I make use of a combination of ideas, techniques and theoretical approaches from different models. I adapt my way of working to each client and to fit the needs of the client. I work in a conversational, relational way.

Often beginning to talk about what is worrying or concerning you is one of the best ways towards finding a solution and a way forward.

I will listen to what you say and use my training and experience to ask questions to enable you to gain a broader understanding and perspective of yourself and what is concerning you. In many ways having counselling can be a way to really get to know yourself in a way you didn't before.

I work either short term or long term depending on what is needed.

My background
I was born in Denmark but have lived in the UK for almost 40years.
Before qualifying as a counsellor I have a background of working in IT within large corporate settings across a number of sectors such as Customer Service, Team & Project Management and Service Delivery. I have also worked within the City of London.

What will happen if you contact me?
If you send me an email then I will reply as soon as possible - and at the latest within 24 hours.

In my response to you I will suggest that we have a brief phone call so that I can understand a bit more about why you are seeking counselling and also to discuss if you would like to come for an initial session. This call will be brief and will last approximately 15 minutes.

If you decide to come for an initial session I will also provide clear directions so that you don't have to worry about finding me.

If you contact me by phone then we will talk there and then. If I'm unable to answer your call then please leave a short message with your details and a number to call you back on and I will do so as soon as I can.

You are also welcome to contact me by text message if you prefer and as with email contact I will suggest that we then have a brief telephone call to follow up.

What happens in an initial session?
It is an opportunity to meet and for you to get a sense of how it feels to be in my company and if you feel that you can work with me.

You will talk in more detail about what is going on and what it is that has caused you to seek counselling.

As part of this first session we will also agree if you would like to go ahead and have more sessions with me. If it feels too difficult to decide on the day then you are also welcome to take a few days to think it over before deciding.

If we do decide to work together then we will also decide on the day and time of the week when we will meet. Sessions will take place in the same slot each week, generally speaking.

What to expect if we work together?
As described above but we will also regularly review how it is going and how you are experiencing the sessions. The relationship between the counsellor and the client is an important one and it will grow and develop as part of the sessions.

My Location
I'm located in central Croydon in a quiet residential area. It is within reach of both East, West  and South Croydon stations. Several bus routes also stop near by.

If you drive, there is parking available in the surrounding streets as well as in nearby car parks.

Being based in central Croydon I can be reached easily from several surrounding areas such as Carshalton, Wallington, South Croydon, Purley, Selsdon and Sanderstead, Thornton Heath, Wimbledon, Beckenham, Elmers End and Addington and others.

Anything else?
It might feel daunting to be thinking about contacting a counsellor but it is often the first step in beginning to feel better. Try it and see if counselling is for you.

I look forward to hearing from you.

Best Wishes

Training, qualifications & experience

Integrative Training & Qualifications

  • Post Graduate Diploma in Psychosynthesis Counselling from the University of East London.
  • Graduate Certificate in Psychosynthesis Foundation from the University of East London.
  • Certificate in Working Therapeutically with Couples - 2015
  • Certificate in Couple Therapy - 2017


  • Full member of the British Association for Counsellors & Psychotherapists (BACP)
  • Member of BACP Accredited Register


  • I work with clients in private practice in Croydon
  • West London Centre for Counselling – From January 2010 to June 2014. Clients from diverse backgrounds and a wide range of age groups for 12 sessions.
  • Psychosynthesis & Education Trust – I was in placement here during my training and saw clients long term.

CPD (Continuous Professional Development)
I undertake ongoing professional and personal development in many forms and regularly attend lectures and structured training and development.

In line with BACP Code of Ethical Conduct and Practice I attend regular supervision.

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.


Additional information

Individuals - £55 per session

Couples - £75 per 60min weekly session or £110 per 90 min 14nightly session.

I accept payment in cash or via online bank transfer.

A working agreement/contract, including cancellation and privacy policies is in place and will be covered in the initial sessions.


Slots available Monday to Friday daytime and evenings.

Type of session

In person

Types of client

Older adults
Employee Assistance Programme

Key details

There is access via a ramp but it is bit steep so suitability would need to be discussed.

Additional languages


Pia Hansen

Pia Hansen