Madelaine Ratcliffe Verified Professional Verified Professional
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Registered MBACP AdvDipCouns,Dip,Sup

About me

I am a qualified person-centred therapist and supervisor with 20 years’ experience working with a wide range of clients. I am a registered counsellor with the BACP (British Association of Counselling and Psychotherapists) ) and as a registered member I am bound by the BACP code of ethics.

My passion was to work with young people and their families and in 2003 I started a counselling practice in a secondary school, during the seventeen years of this work I was privileged to gain a great understanding of working with the challenging issues that affect the lives of families today, either from the young person’s perspective or parents/carers.   Through my experiences I have grown confident in dealing with some of the most challenging issues that our lives often present.

I further expanded my work into couple counselling as this seemed to naturally fit my skills and experience of working with families.

My counselling technique is based on the person-centred approach,  I believe the counselling relationship is fundamental to the success of the work I do with my clients.

I am a creative individual who has been able to incorporate creativity into my practice through the medium of art, play or the written word, this works well with any age group and is useful when a client is unable to express or communicate their feelings.

My sessions are tailor-made to suit the situation of each individual or couple, this will be established during an initial assessment. My assessments are free to establish your needs and to identify if I am the right counsellor for you. It is important that you feel comfortable with your counsellor.

Training, qualifications & experience

ABC Level 4 Diploma in Casework Supervision, abc awards (2007)

European Diploma in Counselling, The Counselling & Psychotherapy Central Awarding Body (2002)

Ongoing training and development

Continuous CPD which I complete around client related work such as working with psychotic drugs (BACP 2020)

  • Online and telephone counselling course, I am also developing ways to enhance these skills due to Covid-19.
  • Ongoing training to develop my couples counselling work some of which are  with CORT (college of sexual and relationship therapists)

My background experience

  • Tutor – person centred counselling training, North Hertfordshire College. Facilitating the classroom training of counselling students to CPCAB standard,
  • Developing a counselling service based at Marriotts School Stevenage (2003)
  • Founder of Counselling Training Academy within Marriotts School (2013/14)
  • Designated Senior Person for Safeguarding Level 2 (Since 2014 updated 2020)
  • Supervision work with counselling students and  group supervision with charitable organisations including addictions and the homeless.


Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy


£50.00 per session
Free initial online session

Concessions offered for

  • Low income
  • Keyworkers
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

Therapy - £50 per hour (15% discount for longer term £42.50)

Supervision - £60 per hour (20% discount for students £48.00)

Group supervision - £90 for 1.5 hours for up to four participants

Couple counselling - £80 for 1.5 hours but can negotiate depending on circumstances and commitments.

Exceptional circumstance

I give two sessions a week in my schedule free for those with no income but there is a waiting list.

I will also discuss rates for those on low income depending on my availability.  

When I work

My working hours are flexible I am available for after hours and weekend sessions as well as zoom/teams skype, telephone and WhatsApp.

Further information

Stevenage, Hertfordshire, SG1

Type of session

In person

Types of client

Young people
Older adults