About me

Hi, I am Hayley and welcome to bluebird counselling.

I understand that life can get tough, and all of us will experience difficulties at some stage in our lives.  At these times, it can seem not easy to see a way through, and it can leave you feeling like you are in a dark, lonely and confusing place.  Are you struggling with sleeping problems, anxiety, depression and feeling sad. Are your relationships with others suffering? Have you experienced loss, grief, family problems?  Do you feel alone and not sure which way to turn or what to do next?  Rest assured, you are not alone, and you do not have to struggle alone anymore. Seeking help to talk through what you are going through can help you to feel better and recover. 

I provide a safe and comfortable space where you will feel seen, heard and understood. I work in a client-centred way, at your pace and with what is important to you.  I  aim to create a space that will help you make sense of what you are experiencing and help you work towards the life you deserve. 

I have experience working with individual adults and couples of all ages and backgrounds. I have worked with clients who have experienced depression, anxiety, loss, loneliness, communication, relationships, family issues, stress, low self-worth, sadness, trust and much more.

I can provide you with an opportunity to talk about whatever is troubling you in a safe and empathic space and help you to work through any emotional issues or overwhelming feelings you may have. Contacting me today can be the first step towards you living a more contented and happier life.

Couples Counselling

Are you a couple experiencing difficulties, and you're looking to improve your relationship? I understand that everyone's relationship is different and unique, but all relationships face similar issues. Communication problems, conflict, lack of intimacy or loss of trust are issues that can affect relationships. I create a neutral space where your relationship is kept at the heart of our work together. I will help you recognise your patterns of behaviour and communication styles in your relationship - helping with communication and managing conflict - resulting in happier and healthier relationships.

About me.

My name is Hayley, and I am a qualified person-centred counsellor. I am honest and approachable, and I am committed to helping others lead happier, healthier and more fulfilling lives. I have experience working alongside individual adults and couples from many different backgrounds on various issues, including loss, depression, relationships, stress, anxiety, loneliness, trust issues, communication, trauma, poor health and low self-esteem and much more.

I am a registered member of the British Association of Counsellors and Psychotherapists,  which means I am committed to offering a professional and ethical service. I provide a safe and comfortable space for individuals and couples based in the Basildon and Rochford area.  I offer appointments both inside and outside regular working hours.

If you are an individual seeking counselling, I offer short or long-term sessions. Each session lasts 50 minutes, and my fee is £40 per session.

If you are a couple, I offer short or long-term sessions. Each session lasts 75minutes, and my fee is £60 per session.

If you need someone to talk to, please do not hesitate to contact me. You can email me, or you can contact me via telephone - whichever you prefer.

Training, qualifications & experience

I am a fully qualified and experienced Person-Centred Counsellor.  I currently run my private practice (bluebird counselling) in Basildon, and I also rent a counselling room outside Rochford Square. I have experience volunteering for a local authority as both a trainee and as a qualified counsellor.

I am a registered member of the British Association of Counsellors and Psychotherapists (BACP).

I undertake regular high-quality clinical supervision, ensuring that I work ethically and safely within my private practice.

You can feel assured that I have been trained with the right skills to offer you meaningful and helpful counselling, and I work within a strict code of ethics, providing you with a high standard of care.

Level 4 Diploma in Therapeutic Counselling (ABC)

Level 3 Certificate in Therapeutic Counselling (NCFE)

Level 2 Certificate in Counselling Skills (NCFE)

Training and professional development:

Couples Counselling - Counselling Academy

Working with Loss and Grief - Counselling Academy

Working with Infidelity - Counselling Academy

Working with Anger - Counselling Academy

After the Classroom - Liberty Training

Attachment Issues within an Intimate Relationship - Counselling Academy

Counselling couples with Sexual Difficulties - Counselling Academy

Going online in a time of crisis -  Online Therapy Institute

Certificate of Proficiency - BACP

DBS Certificate( Disclosure and Barring Service)

Fully Insured - Holistic Insurance.

I have experience working with individual men, women and couples, from a wide range of backgrounds and experiences. I have worked with clients experiencing loss, anxiety, depression, relationship difficulties, work-related stress, traumatic experiences, stress, parenting worries, communication, loss of trust, conflict, anger and self-esteem.

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Photos & videos


From £40.00 to £60.00

Concessions offered for

  • Trainee counsellors

Additional information

Individual Adult Counselling Fee                                                                                                  £40 per 50-minute session

Couple/ Relationship Counselling Fee                                                                                    £60 per 75-minute session

Counsellors in Training Fee                                                                                                                     £35 per 50-minute session


Monday Tuesday Wednesday Thursday Friday Saturday Sunday

I also offer appointments outside of normal working hours. Please do not hesitate to contact me for availability.

Further information

I offer daytime and evening appointments. Please email or telephone me with any queries that you may have or to book an appointment. I usually respond to queries within 24 hours.

I am based in the SS13 and SS4 areas.  My Basildon office has designated parking facilities. My SS4 base has street parking ( restrictions at certain times) and there is a public car park a short 5-minute walk away.



Type of session

In person

Types of client

Older adults

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit gov.uk , or contact this professional directly


Hayley Smith

Hayley Smith