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Hayley Smith - Dip. Counsellor. MBACP. bluebird counselling

Basildon SS13 & Rochford SS4
07955168353 07955168353

About me

Hello and Welcome to bluebird counselling.

Are you feeling Anxious? Depressed or Sad? Overwhelmed? Difficulties with Relationships? Family issues? If you need someone to talk to and understand what you are going through, then please do not hesitate to contact me. I believe that feeling heard and understood by another person is the first step to feeling better.

My name is Hayley and I am a qualified person-centred counsellor. I am honest and approachable and I am dedicated to helping others lead happier and more fulfilling lives.  I am a registered member of the British Association of Counsellors and Psychotherapists,  which means I am committed to offering a professional and ethical service to my clients.  I offer a safe and comfortable space for individuals and couples and I am based in the Basildon and Rochford area.  I also offer appointments outside of normal working hours.

I have experience of working with individual adults and couples from many different backgrounds on a range of issues, including, loss, depression, relationships, stress, anxiety, loneliness, trust issues, trauma, poor health and low self-esteem.

Why Come Into Counselling?

Whether you are an individual or a couple, I understand that there are times in everyone's life when things can get difficult. Life experiences and events can leave you feeling overwhelmed, sad, resentful or angry.  Managing these feelings and finding a way through these times can feel challenging and sometimes impossible.

These feelings may be affecting you in many ways; sleep problems, thoughts that cannot be switched off, how you view yourself and low self-esteem, problems in relationships with others, anger issues or depression and anxiety.

I provide you with an opportunity to talk about whatever is troubling you in a safe and empathic space and help you to overcome any emotional issues or overwhelming feelings you may have. Contacting me today can be the first step towards you living a more contented and happier life.

Are you a couple, experiencing difficulties and you're looking to improve your relationship? I understand that everyone's relationship is different and unique to them but recognise that we can all face similar issues. Communication problems, conflict, lack of intimacy or loss of trust are some of the issues that can affect relationships. If you are looking for couples counselling, I offer 75-minute sessions, using a person-centred and solution-focused approach, keeping your relationship at the heart of our work together. I will help you to recognise your individual patterns of behaviour and communication styles in your relationship. This will help you both with improving communication and managing conflict - resulting in happier and healthier relationships.

If you need someone to talk to, please do not hesitate to contact me. You can email me or you can contact me via telephone - whichever you prefer.

Training, qualifications & experience

I am a qualified Person-Centred Counsellor.  I am also a registered member of the British Association of Counsellors and Psychotherapists (BACP). You can feel rest assured that I have been trained with the right skills to offer you meaningful and helpful counselling and I work within a strict code of ethics providing you with a high standard of care

Level 4 Diploma in Therapeutic Counselling (ABC)

Level 3 Certificate in Therapeutic Counselling (NCFE)

Level 2 Certificate in Counselling Skills (NCFE)

Training and professional development:

Couples Counselling - Counselling Academy

Working with Loss and Grief - Counselling Academy

Working with Infidelity - Counselling Academy

Working with Anger - Counselling Academy

After the Classroom - Liberty Training

Attachment Issues within an Intimate Relationship - Counselling Academy

Counselling couples with Sexual Difficulties - Counselling Academy

Going online in a time of crisis -  Online Therapy Institute

Certificate of Proficiency - BACP

DBS Certificate( Disclosure and Barring Service)

Fully Insured - Holistic Insurance.

I have experience working with individual men, women and couples, from a wide range of backgrounds and experiences. I have worked with clients experiencing loss, anxiety, relationship difficulties, work-related stress, traumatic experiences, stress, parenting worries, communication, loss of trust, conflict, anger and self-esteem.

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.


Individual Adult Counselling                                                                                                  £40 per 50-minute session

Couple/ Relationship Counselling                                                                                      £60 per 75 minute session

Student Rate                                                                                                                      £35 per 50-minute session

Concessions offered for

  • Trainee counsellors

Further information

I offer daytime and evening appointments. Please email or telephone me with any queries that you may have or to book an appointment. I usually respond to queries within 24 hours.

I am based in the SS13 and SS4 areas.  My Basildon office has designated parking facilities. My SS4 base has street parking ( restrictions at certain times) and there is a public car park a short 5-minute walk away.



Type of session

In person
Home visits

Practical details

Sign language
Other languages None


Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Wheelchair user access


I also offer appointments outside of normal working hours.

Types of client



Hayley Smith - Dip. Counsellor. MBACP. bluebird counselling

Hayley Smith - Dip. Counsellor. MBACP. bluebird counselling