Hayley Smith Verified Professional Verified Professional
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Registered MBACP. Dip. Couns. Person- Centred Counsellor

About me

Hi, I am Hayley and welcome to bluebird counselling.

I understand that life can get tough, and all of us will experience difficulties at some stage in our lives.  At these times, it can seem difficult to see a way through, and it can leave you feeling like you are in a dark, lonely and confusing place,  not sure which way to turn or what to do next?  Rest assured that you are not alone and do not have to struggle alone either.  Seeking help can be the first step toward feeling better. 

I provide a safe and comfortable space where you will feel seen, heard and understood. I work in a client-centred way, at your pace and with what is important to you.  I  aim to create a space that will help you make sense of what you are experiencing and help you work towards the life you deserve. 

I have experience working with individual adults and couples of all ages and backgrounds. I have worked with clients who have experienced depression, anxiety, loss, loneliness, communication, relationships, family issues, stress, low self-worth, sadness, trust and much more.

I can provide you with an opportunity to talk about whatever is troubling you in a safe and empathic space and help you to work through any emotional issues or overwhelming feelings you may have. Contacting me today can be the first step towards you living a more contented and happier life.

Couples Counselling

Are you a couple experiencing difficulties, and you're looking to improve your relationship? I understand that everyone's relationship is different and unique, but all relationships face similar issues. Communication problems, conflict, lack of intimacy or loss of trust are issues that can affect relationships. I create a neutral space where your relationship is kept at the heart of our work together. I will help you recognise your patterns of behaviour and communication styles in your relationship - helping with communication and managing conflict - resulting in happier and healthier relationships.

About me.

My name is Hayley, and I am the owner of bluebird counselling.  I started my counselling training back in 2015,  after a long and fulfilling career supporting families who were facing a host of difficulties. Helping others to lead happier and more fulfilling lives has always been hugely important to me and being a counsellor is one of the most rewarding experiences of my life.  

I hold a Level 4 Diploma in therapeutic counselling.  I am currently undertaking a level 5 post qualification in relationship counselling with Relate.  I use a person-centred and systemic approach in my work and I believe the relationship that I have with my clients is what will help you start to make sense of what you are going through.

I have experience working alongside individual adults and couples from many different backgrounds on various issues, including loss, depression, relationships, stress, anxiety, loneliness, trust issues, communication, trauma, poor health and low self-esteem and much more.

I am a registered member of the British Association of Counsellors and Psychotherapists,  which means I am committed to offering a professional and ethical service. I provide a safe and comfortable space for individuals and couples based in the Basildon and Rochford area.  I offer appointments both inside and outside regular working hours.

If you are an individual seeking counselling, I offer short or long-term sessions. Each session lasts 50 minutes, and my fee is £40 per session.

If you looking for relationship counselling, I offer short or long-term sessions. Each session lasts 75minutes, and my fee is £60 per session.

If you need someone to talk to, please do not hesitate to contact me. You can email me, or you can contact me via telephone - whichever you prefer.

Training, qualifications & experience

I am a fully qualified and experienced Person-Centred Counsellor.  I am currently undertaking a level 5,  post qualification in relationship counselling with Relate. I use a person-centred and systemic approach in my work with individuals and relationship counselling. 

I currently run my private practice (bluebird counselling) in Basildon, and I also rent a counselling room outside Rochford Square. I have experience volunteering for a local authority as both a trainee and as a qualified counsellor.

I am a registered member of the British Association of Counsellors and Psychotherapists (BACP).

I undertake regular high-quality clinical supervision, ensuring that I work ethically and safely within my private practice.

You can feel assured that I have been trained with the right skills to offer you meaningful and helpful counselling, and I work within a strict code of ethics, providing you with a high standard of care.

Level 4 Diploma in Therapeutic Counselling (ABC)

Level 3 Certificate in Therapeutic Counselling (NCFE)

Level 2 Certificate in Counselling Skills (NCFE)

Training and professional development:

Couples Counselling - Counselling Academy

Working with Loss and Grief - Counselling Academy

Working with Infidelity - Counselling Academy

Working with Anger - Counselling Academy

After the Classroom - Liberty Training

Attachment Issues within an Intimate Relationship - Counselling Academy

Counselling couples with Sexual Difficulties - Counselling Academy

Going online in a time of crisis -  Online Therapy Institute

Certificate of Proficiency - British Association of Counsellors and Psychotherapists. 

DBS Certificate( Disclosure and Barring Service)

Fully Insured - Holistic Insurance.

I have experience working with individual men, women and couples, from a wide range of backgrounds and experiences. I have worked with clients experiencing loss, anxiety, depression, relationship difficulties, work-related stress, traumatic experiences, stress, parenting worries, communication, loss of trust, conflict, anger and self-esteem.

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Photos & videos


From £40.00 to £60.00

Concessions offered for

  • Trainee counsellors

Additional information

Individual Adult Counselling Fee                                                                                                  £40 per 50-minute session

Couple/ Relationship Counselling Fee                                                                                    £60 per 75-minute session

Counsellors in Training Fee                                                                                                                     £35 per 50-minute session

When I work

Mon Tue Wed Thu Fri Sat Sun

Evening appointments available. Please do not hesitate to contact me for availability.

Please specify on your enquiry which location you would like to attend.

Further information

I offer daytime and evening appointments. Please email or telephone me with any queries that you may have or to book an appointment. I usually respond to queries within 24 hours.

I am based in the SS13 and SS4 areas.  My Basildon office has designated parking facilities. My SS4 base has street parking ( restrictions at certain times) and there is a public car park a short 5-minute walk away.

Basildon, Essex, SS13

Rochford, Essex, SS4

Type of session

In person

Types of client

Older adults

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit gov.uk , or contact this professional directly

My Basildon room is located on the first floor and is only accessible by stairs.