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About me

Hello and Welcome to bluebird counselling.

Life can be hard, especially at the moment. Since March 2020,  life has changed for most of us. It has meant that most of us have had to adapt to new ways of being.  You may feel that you have little or no say in how you go about your day to day life.  These changes may have left you not just anxious about life and death issues it may have left you struggling with the loss of your old life.  Loss of routine, social connections, sense of security and how your family operates. You may be feeling alone with your views and feel a sense of isolation.  Things may have been difficult for you before this and you feel that you need someone to listen to you so that you can make sense of what is happening to you.

Do you need someone to talk to? Do you need someone who understands what you are going through? Someone who will help you make sense of what you are experiencing? I am able to offer you a safe and comfortable space where you will have the option to talk about what is affecting you, at your pace.  I believe that feeling heard and understood by another person is the first step to feeling better.

Whether you are an individual or a couple, I understand that there are times in everyone's life when things can get difficult. Life experiences and events can leave you feeling overwhelmed, sad, resentful or angry. Managing these feelings and finding a way through these times can feel challenging, and at times they may even feel impossible.

These feelings may be affecting you in many ways; sleep problems, thoughts that cannot be switched off, how you view yourself and low self-esteem, problems in relationships with others, anger issues or depression and anxiety.

I can provide you with an opportunity to talk about whatever is troubling you in a safe and empathic space and help you to work through any emotional issues or overwhelming feelings you may have. Contacting me today can be the first step towards you living a more contented and happier life.

Are you a couple, experiencing difficulties, and you're looking to improve your relationship? I understand that everyone's relationship is different and unique to them but recognise that we can all face similar issues. Communication problems, conflict, lack of intimacy or loss of trust are issues that can affect relationships. I create an unbiased space where your relationship is kept at the heart of our work together. I will help you to recognise your individual patterns of behaviour and communication styles in your relationship. This will help with communication and managing conflict - resulting in happier and healthier relationships.

About me...

My name is Hayley, and I am a  fully qualified person-centred counsellor. I am honest and approachable, and I am dedicated to helping others lead happier, healthier and more fulfilling lives. I have experience working alongside individual adults and couples from many different backgrounds on various issues, including, loss, depression, relationships, stress, anxiety, loneliness, trust issues, communication, trauma, poor health and low self-esteem.

I am a registered member of the British Association of Counsellors and Psychotherapists,  which means I am committed to offering a professional and ethical service to my clients.  I offer a safe and comfortable space for individuals and couples, and I am based in the Basildon and Rochford area.  I offer appointments both inside and outside normal working hours.

If you are an individual seeking counselling, I offer short or long-term sessions. Each session lasts 50 minutes and my fee is £40 per session.

If you are a couple, I offer short or long-term sessions. Each session lasts 75minutes and my fee is £60 per session.

If you need someone to talk to, please do not hesitate to contact me. You can email me, or you can contact me via telephone - whichever you prefer.

Training, qualifications & experience

I am a qualified Person-Centred Counsellor.  I am also a registered member of the British Association of Counsellors and Psychotherapists (BACP). You can feel rest assured that I have been trained with the right skills to offer you meaningful and helpful counselling and I work within a strict code of ethics providing you with a high standard of care

Level 4 Diploma in Therapeutic Counselling (ABC)

Level 3 Certificate in Therapeutic Counselling (NCFE)

Level 2 Certificate in Counselling Skills (NCFE)

Training and professional development:

Couples Counselling - Counselling Academy

Working with Loss and Grief - Counselling Academy

Working with Infidelity - Counselling Academy

Working with Anger - Counselling Academy

After the Classroom - Liberty Training

Attachment Issues within an Intimate Relationship - Counselling Academy

Counselling couples with Sexual Difficulties - Counselling Academy

Going online in a time of crisis -  Online Therapy Institute

Certificate of Proficiency - BACP

DBS Certificate( Disclosure and Barring Service)

Fully Insured - Holistic Insurance.

I have experience working with individual men, women and couples, from a wide range of backgrounds and experiences. I have worked with clients experiencing loss, anxiety, relationship difficulties, work-related stress, traumatic experiences, stress, parenting worries, communication, loss of trust, conflict, anger and self-esteem.

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.


From £40.00 to £60.00
Free initial telephone session

Additional information

Individual Adult Counselling Fee                                                                                                  £40 per 50-minute session

Couple/ Relationship Counselling Fee                                                                                    £60 per 75-minute session

Counsellors in Training Fee                                                                                                                     £35 per 50-minute session

Concessions offered for

  • Trainee counsellors


Monday Tuesday Wednesday Thursday Friday Saturday Sunday

I also offer appointments outside of normal working hours. Please do not hesitate to contact me for availability.

Further information

I offer daytime and evening appointments. Please email or telephone me with any queries that you may have or to book an appointment. I usually respond to queries within 24 hours.

I am based in the SS13 and SS4 areas.  My Basildon office has designated parking facilities. My SS4 base has street parking ( restrictions at certain times) and there is a public car park a short 5-minute walk away.



Key details

Sign language
Other languages None
Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Type of session

In person
Home visits

Types of client

Older adults


Hayley Smith - Dip. Couns. MBACP.

Hayley Smith - Dip. Couns. MBACP.