Charlotte Carroll Verified Professional Verified Professional
Verified Professional

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About me

Admitting you're not OK and that you need some support is very difficult. It has taken courage for you to be here today reading my profile.

When looking at a sea of counsellor profiles it can feel confusing and overwhelming. I have tried to use headers and bullet points to make it easier for you to gather information you may be searching for. However, if you're left with questions or uncertainty please do contact me, I'm happy to answer all of your questions and concerns.

What I Offer:

  • A confidential, safe and non-judgemental environment.
  • Short-term or open ended Counselling

Age I Can Work With:

  • Anyone over the age of 12 years old.

How I work:
As an Integrative Counsellor, I work in a number of ways. I am able to pull on strings of counselling approaches and tailor therapy to your individual needs, ensuring you get the most out of your counselling journey.

I am predominantly person-centered which means that I work at your pace and ensure we work on what you (the client) wants to work on. This approach gives you the opportunity to explore your thoughts and feelings whilst being empathically understood in a safe environment.

I also work Psychodynamically which means we can work with your past, explore your self-awareness and understand how past events influence present behaviours.

First Contact/Appointment:
I offer a FREE 20 minute appointment which is an opportunity to get a feel how I work. This is also where I can find out more about you and what you want to gain from counselling with me.  From here we can decide if I'm the right counsellor for you and how we can best work together.

If this sounds like the type of Counselling you're wanting please don't hesitate to contact me.  You can either send me an email, text or call me. I will respond to all as soon as I can (usually the same day).

Training, qualifications & experience

I am a Registered Member of the BACP and I am eligible for accreditation.

I am an accredited member of The Foundation for Infant Loss.

I am a CPCAB Level 2 Counselling Skills and 3 Counselling Studies tutor and a co-tutor for the CPCAB Level 4 Diploma in Therapeutic Counselling for the Bedfordshire Centre for Therapeutic Studies.

Before moving over into running my own business I was a counselling co-ordinator at a college where I worked with a range of students and concerns. I co-ordinated a team of counsellors working across 3 campuses.

Level 2 Award in Breathwork Coaching

NCFE Level 2 Certificate in Understanding Autism

Level 5 Diploma in Psychotherapeutic Counselling

Level 4 Diploma in Therapeutic Counselling

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Photos & videos


£45.00 per session
Free initial online session

Concessions offered for

  • Low income
  • Keyworkers
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

Initial Contact - Free
I offer a free 20 minute telephone call or Zoom meet. This is an opportunity for you to ask me any questions and get a feel of me and how I work. I understand some people are uncomfortable on the telephone or video call so I am open to this communication being done via email. This is also an opportunity for me to get an idea of your struggles and decide if an assessment would be suitable.

Sessions: £45
These sessions are on a set day and at a set time. However, for those that work shift patterns if availability allows I will work around this. These sessions are 50 minutes.

*Concessions are available for students/apprentices, people on low income and people who are in receipt of benefits or a pension*

When I work

Mon Tue Wed Thu Fri Sat Sun

Monday - Friday: Day and Evening appointments

I try to reply to all enquiries the same day; this may differ if an enquiry is received late at night or over the weekend.

Further information

I work from a cabin in my garden. It's a quiet location with ample free parking. The area is accessible by bus but there is a short, up-hill walk from the bus stop to the cabin.

I am able to offer sessions at the Bedwell Community Centre if an access ramp is required.

Stevenage, Hertfordshire, SG2

Stevenage, Hertfordshire, SG1

Type of session

In person

Types of client

Young people
Older adults

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit , or contact this professional directly

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Unfortunately my cabin is not wheelchair accessible however I do have access to another room in Bedwell, Stevenage which has an access ramp if required.

Online platforms