Alena Quartermaine

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MBACP (Accred), MNCPS (Acc), Individual & Couples Counsellor
Available for new clients
Available for new clients

This professional is available for new clients.

Shepperton TW17
Available for new clients
Available for new clients

This professional is available for new clients.

About me

Free of charge, initial session for clients seeking individual or couples counselling.

As an accredited member of BACP and NCPS with over 16 years of counselling experience, I have worked with a wide range of issues, including but not limited  to anxiety, depression, anger management, stress, confidence issues, relationship, family, marital and parenting issues.      

The free of charge initial meeting gives you an opportunity to meet me and ask any questions you may have regarding therapy or my practice. I'll ask about challenges you've been facing and your goals for therapy. Working in collaboration with you, we would explore ways to meet your desired goals, drawing up on your inner and life resources as well therapeutic interventions, so already in the first session, you can start to feel more in control and start making positive changes.

As an integrative counsellor, I draw upon different psychotherapy and counselling approaches to fit individual client's/couple's needs.

To continue with my professional development, I have decided to pursue my interest in Human givens (HG) therapy. I have recently become a Trainee member of the Human Givens Institute. (HGI)

*I currently offer a free of charge, in person HG therapy for individual clients experiencing mild to moderate depression or/and anxiety or a phobia to enhance my skill in this approach.

*Please contact me directly for further details.

The concept behind HG therapy is understanding that if one or more physical and/or fundamental 9 emotional needs (need for security, intimacy, community, attention, control, privacy, status, achievement and meaning) is not being met in our environment, we can experience a considerable distress.

The aim of HG therapy is to work with clients to help them identify their compromised needs and support them in meeting them using problem solution, practical, empowering, here and now approach and interventions, utilizing client's inner and life resources to meet client's desired goals.
Why consider counselling?

There could be various reasons behind considering counselling. You may be concerned about future decision making, feeling stressed and anxious, having relationship difficulties, going through crises in your personal or working life or perhaps experiencing overwhelming feelings of sadness, guilt, low mood, loneliness, anxiety or having PTSD and OCD symptoms. Counselling offers you an opportunity to explore these feelings in a safe and caring environment.  My aim is to gain a good understanding of the challenges you have been facing.  I can assist you by offering non-judgemental understanding and support whilst working with you on presented issues as well as give you constructive challenges and tasks so you can start to feel more in control and find the way forward that feels right for you and make positive changes in your life.

"....the change I have noticed in myself has been dramatic. I felt a little hopeless and was dubious about therapy due to previous bad experiences. Alena was welcoming, soft, understanding and patient. She listened but also spoke up and challenged me.....helped me understand 'me that I'm today....." M

Being in a relationship can be a wonderful experience but
there are times when it can also be a very challenging one. My aim in working with a couple experiencing
difficulties or crisis is in offering safe, supportive space to explore
differences, enabling couple to get a clearer point of view on what is
triggering strong emotional response and sometimes unhelpful behavioural patterns,
thereafter looking into ways how to manage these.  My aim is not only about helping to cope with
current crisis, but also to work in collaboration with a couple to identify strengths
and skills which can be drawn upon in the future conflict if needed.

"...We both felt incredibly supported and really valued our time with her as she was able to break down any challenges we faced. We learned to identify our triggers and our dynamic in the relationship, but also learned some valuable changes we could make in our behaviours. It was a very tough experience but our relationship has never been better..." J & K

Sometimes couples entering into or throughout therapy
process may come to conclusion to part.
Part of the work would be then to support a couple through this process, looking
into ways how to do so amicably and respectfully.

I believe that counselling is a way of reducing confusion and it can help you to discover your inner strength. It offers you an opportunity to gain better self-awareness and acceptance of yourself and others so you can lead more rewarding and fulfilling life.

Please feel free to email/call me with any questions about my practice and to book your first free of charge remote or face to face initial appointment. 

Due to nature of counselling work, my phone may be on silent or switched off at times, however if you leave your name and number I'll call you back as soon as I can.

Training, qualifications & experience

I hold Edexcel Level 5 BTEC Professional Diploma in Therapeutic Counselling.  I have been practicing counselling and psychotherapy for the past 16 years. Firstly, I had worked at the Fenix Centre (formerly known as Open Door Counselling Services) in Feltham and thereafter begun to work privately.

Apart from working privately, I offer my services as a remote therapist to EAP agency, Priory's remote counselling service for corporate clients as well as work with university students through ProblemShared platform.  I'm an affiliated counsellor for Health Assured, UK and Ireland's most trusted independent health and wellbeing provider. 

As a part of my on-going professional development to support my private practice, I have attended various trainings, among these are:                        Guided Imagery and Visualisation for therapeutic change                The fast Trauma and Phobia cure  Stress Management            Couples Therapy Masterclass  Anger, Rage and Relationships
Imago Relationship Therapy Seminar
Certificate in Transpersonal Couple Counselling & Psychotherapy
Certificate in Integrative Counselling with Children, Families and Young People
Cognitive Behavioural Therapy (CBT) training
Diploma in Neuro-Linguistic Programming (NLP) 

As a fully insured and accredited member of The British Association of Counselling and Psychotherapy MBACP (Accred) , my counselling/psychotherapy practice meets the standard of a competent, ethical and independent practitioner.  I adhere to the BACPs ethical framework for good practice.

I am also an accredited member of The National Counselling Society MNCPS (Acc.), recognizing me as safe, competent and ethical to practice the vocation of counselling.

To add to my counselling skills, I have also recently completed part 2 of HG diploma and became a trainee member of Human Givens Institute. I'm currently working towards full qualification in this modality.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.

National Counselling & Psychotherapy Society (NCPS)

The National Counselling and Psychotherapy Society

This Not For Profit association of counsellors and psychotherapists aim to support the counselling profession, members and training organisations.

In 2013 the NCS register was accredited by the Professional Standards Authority under the Accredited Voluntary Register Scheme. Accredited by the Professional Standards Authority.

British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

National Counselling & Psychotherapy Society
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

National Counselling & Psychotherapy Society
British Association for Counselling & Psychotherapy
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy


£60.00 per session
Free initial in-person, telephone or online session

Concessions offered for

  • Low income
  • Students
  • Trainee counsellors

Health Insurance/EAP

  • Health Assured

Additional information

I currently offer *free of charge face to face, individual therapy using Human Givens approach for clients experiencing mild to moderate anxiety and/or depression symptoms          *Please contact me for further details

individuals £60 per session
couples £80 per session

*concessions available

I offer a lower cost online and face to face therapy for clients in difficult financial situation (£40 per session)

* available weekdays daytime and evening appointments (Mon to Fri)

When I work

Mon Tue Wed Thu Fri Sat Sun

Weekdays daytime and some evenings

Further information

My private practice is conveniently located 1 min walk from Shepperton train station, which runs regular trains to/from London Waterloo.

It is easily accessible by public transport and offers mental health support for clients living in surrounding areas of Staines, Chertsey, Halliford, Laleham, Sunbury, Ashford, Feltham, Hampton Court, Hampton and Kingston upon Thames...

Shepperton, Surrey, TW17

Terminal House, Station Approach, Shepperton, Surrey, TW17 8AS

Type of session

In person

Types of client

Young adults (18-24)
Adults (25-64)
Older Adults (65+)
Employee Assistance Programme

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit , or contact this professional directly

Additional languages

Slovak, Czech

Online platforms

Alena Quartermaine
Alena Quartermaine