Isabel dos Santos Verified Professional Verified Professional
Verified Professional

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Counsellor, MBACP (Accred)

About me

Due to COVID-19, I'm offering online (Skype/Zoom) and phone sessions so that people who are isolated can have mental health support.


Entering therapy can feel overwhelming but your concerns will be treated in a sensitive and professional manner. You will be in control of the depth and pace of our work.

My background

I am an experienced Counsellor - I worked for several years in the NHS and charities.

I see people with various presentations: anxiety, stress, depression, unresolved childhood issues/trauma, to name a few.

Reasons for having Counselling

You might have reached a crisis point and started questioning everything – who you are and what you want.

You are feeling unsettled and dissatisfied but you do not know why.

You are at a crossroads, unsure of what to do next.

You are trying to come to terms with unexpected events in your personal or professional life and would like to navigate these challenges from an empowering place.

You want to take a deeper look at yourself and your life so that you can live more authentically and not repeat the same mistakes.

What to expect when entering Counselling

​When distressed, we lose the capacity to assess accurately our situation and have a sense of direction.

I will teach you simple techniques to feel calmer and more grounded.

We will discuss your main goals and how to achieve them.

There is also the opportunity to look at your life journey and identify patterns that keep repeating but you do not know how to change them.

Challenge deep-seated beliefs that are blocking you from living a more satisfying and meaningful life.

Why Counselling is effective

​It can be a life-changing experience to look deeper within yourself, and your situation, while having by your side someone with clinical expertise, and emotional intelligence, to help you uncover your qualities and unique gifts.

​Where to find me

​I’m based in Worcester. I also provide online (Skype/Zoom) and phone sessions.

Training, qualifications & experience

I completed a BA Honours in Counselling with a first (1st) from Middlesex University London in 2014.

I'm an EMDR practitioner. I trained with EMDR Association UK.

EMDR is a comprehensive psychotherapy that helps process negative images, emotions, beliefs and body sensations associated with traumatic memories from the past. These can contribute to a range of mental health problems, including anxiety and depression. EMDR is recommended by NICE and the World Health Organisation for the treatment of PTSD.

I have a certificate in Interpersonal Psychotherapy (IPT) Skills for Depression by IAPT (NHS) West Midlands.

The main focus of IPT is to help clients to learn to link mood with interpersonal events and to recognise that by appropriately addressing interpersonal situations they may improve both their relationships and their symptoms.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Photos & videos


Additional information

I charge £50 p/session (50 minutes).

When I work

Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, and Saturdays

Worcester, Worcestershire, WR1

Type of session

In person
Home visits

Types of client

Older adults

Additional languages