Jiaojiao Zheng Verified Professional Verified Professional
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(MBACP, MA.ClinicPsy)

About me

Welcome to my website and thank you for your interest in my private practice, my name is Jiao, I am a qualified and BACP registered Counsellor and psychotherapist. Currently I am offering individual online counselling to clients in Europe, mostly in U.K and Spain.Since qualifying in 2005, I have worked in a variety of settings such as University counselling centre, EAP schemes, secondary school, mental health rehabilitation center and medical service. Apart from my private practice, I am also helping young adults in a charity setting via telephone counselling in London.

I work intensively with the following issues and it is not uncommon that someone can have more than one of them at the same time:

  • Anxiety: general anxiety, social anxiety, phobia, panic attack, OCD, separation anxiety or day to day behavior related to anxiety such as procrastination, constant restlessness, unable to relax, easily feel guilty, take too much responsibility from others
  • Low self-esteem: low self confidence, Self doubt, sensitivity to rejection and criticism, perfectionism, lack of assertiveness, impulsive behavior or anger, history of being bullied
  • Stress: work stress, study stress
  • Feeling sad, loneliness, hopeless, powerless, empty, oppressed, isolated
  • Relationship: affairs and betrayals, drawn to same type of unhealthy relationship repetitively and/or can not walk away from it
  • Bereavement & loss: health, family members
  • Trauma: accident, sexual violence
  • Expat Issue: severe cultural shock, difficulties with relationship/family due to immigration/oversea study

I am an integrative counsellor though I do use CBT and humanistic & existential approach more often as I found most of my clients like these approaches. Cognitive behavior therapy (CBT) offers a way to re-structure your thoughts and develop more balanced ways of thinking and behaving in relation to your issues. It has been proved to be efficient therapy for anxiety and depression. Humanistic & existential therapy, on the other hand, emphasizes that ultimately everyone is seeking a fulfilling and meaningful way of living, therefore everyone has the potential to establish and realize their vision and growth.

In our session together, you will have a safe environment to express your feelings and thoughts bottled up in your mind without the worry of being judged - we all took different external and internal journeys to the place where we are now, I'm here to support, not to judge.

I'll be there to help you become more aware of the choices you have and develop a greater sense of ownership with yourself and your life, instead of drowning in the loop of your thoughts and being overwhelmed by your emotions.

I have a multicultural background, Chinese origin but have lived in U.S, U.K, Spain in the past ten years. I take equal opportunities seriously and embrace the principles of diversity. I can offer therapy in both English and Mandarin Chinese(Hopefully one day in Spanish as well)


I'm aware how the first step of reaching out for help and talking with a therapist can be daunting, scary and overwhelming, so I will assist you the best way I can. I am aiming to get back to you within 24 hours, so if you don't hear from me by then, please check your spam mail box or leave me a text message on mobile so I can respond you immediately.


I am a fully Registered Member of the BACP (British Association for Counselling & Psychotherapy). Membership of this professional bodies means that I abide by strict Codes of Ethics and professional practice. You can be assured of the highest standards of discretion and confidentiality.

Training, qualifications & experience


  • B.S in Applied Psychology
  • M.A in Clinical Psychology (American Psychology Association accredited 3-year program)

Counselling Experience:

  • Charity sector (U.K)
  • Secondary school (U.K)
  • Mental health rehabilitation center (U.S)
  • Medical service (Iraq)
  • EAP (China)
  • University counselling center (China)

Current Memberships

The British Psychological Society (BPS)

British Association for Counselling & Psychotherapy(BACP)

Past Memberships

APA(American Psychology Association)

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Photos & videos


From £45.00 to £55.00

Additional information

Consultation session-before 6:00pm  £45, -after 6:00pm  £50 

The consultation session will be a chance for us to know each other a bit better before making the decision to carry out counselling or not. You can tell me what is troubling you at the moment and your expectation of our work together. It is also an opportunity for you to find out how counselling works, whether my approach suits you and whether you feel comfortable with me or not. We can also discuss the terms and conditions of our contract regarding to fees, frequency, suitable slot, confidentiality, data protection etc.

You do not need to commit any further sessions by coming to the consultation, only when you decide to carry on having counselling with me, your slot will be blocked out especially for you.

Counselling session-before 6:00pm  £50, -after 6:00pm  £55

If you decide to carry out having counselling session with me, your slot will be blocked out especially for you. Each session lasts 50 minutes and is usually on a weekly basis. I offer short term and long term counselling depending on your individual needs.

When I work

Mon Tue Wed Thu Fri Sat Sun

Session can be 50mins, 75mins, weekly or fortnightly. 

Further information

Online Session

*Please note that at the moment I am only able to offer online session for clients in UK

I have been providing online(audio/video) counselling via Skype and Vsee for years. It helps save time and money for many clients and works as great as face-to-face therapy.

For clients who are not familiar with online therapy, I offer initial consultation to test if you will feel comfortable or not in an online setting. Many clients, in fact, came with doubts but ended up with very positive experience.

Having a session online is different to, but not inferior to face-to-face therapy.Researches have shown that online counselling works as effectively as therapy in person, while in practice, it could show more advantages. It provides those who, maybe because of phobia or depression or disability, have difficulty stepping outside their home or find traveling extremely distressing a chance to access support and service.

In other cases, one can be free from squeezing in public transportation or traffic, trying to catch the counselling session at the other side of the city anxiously, which sometimes already drains your energy before you start the session. Meanwhile, a one-hour session can be a lot easier to fit in your tight schedule than a three-hour trip. If you were already struggling with anxiety and restlessness, travelling stress is probably the last thing you want to add on.

Other than these, many people have found that having therapy at the place they choose allow them to feel safer and in control. Especially when they have sessions in the environment that they have their daily struggle, it becomes very natural to connect with their deep feelings and I also get the opportunity to sense their difficulties in a more direct way.

For years, I have been able to develop deep emotional bonds, insights and go on incredibly internal journeys with many people around the world, even when we never met in person.

All you need is a smart phone or a computer with internet and I will guide you through the rest.

Type of session


Types of client


Key details

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Please note that at this moment I am only able to offer online session for clients in UK. If you are not familiar with this type of service, a consultation session would be perfect for you to test. More information can be found at the bottom of this page

Additional languages


Online platforms



Jiaojiao Zheng

Jiaojiao Zheng