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About me

Hello, I’m Charlene. I am a qualified and experienced counsellor offering counselling and therapy to individuals, currently online or by telephone. I offer sessions on a short term or longer term basis.

I don’t know about you, but I think it takes a lot of courage to admit to ourselves that we need a bit of support. Living through a pandemic has brought a range of additional pressures and distress for many. I have supported clients facing a range of difficulties and challenges. Perhaps you’ve been feeling anxious, depressed, or experiencing burnout. Maybe you’re having relationship difficulties or have noticed some unhelpful patterns in your life. It could also be that you have a vague sense of things not feeling right and you’re wondering why. Whatever you're going through, I hope I might be able to help.

How can counselling help?

I aim to offer a safe space where you can say what you actually think and feel  without fear of judgement. I will provide a space where we'll explore whatever you bring, which will support you in gaining greater clarity about your situation. As a humanistic counsellor, I believe that somewhere within we have inner resources to help us navigate our way through the ups and downs of life. I will support you in accessing these resources, and explore what might be getting in the way. Together we will work towards whatever changes you would like to see.

How I work as a counsellor

My Humanistic training covered Person Centred, Transactional Analysis and Gestalt approaches which supports me to work with clients and their unique needs, rather than a ‘one size fits all’ approach. There are many layers to our identity and our sessions will be a space where all parts of you are welcome.

Just like life, the therapy experience is usually mixed. It can be challenging at times as you begin to connect with previously unacknowledged parts of yourself. I will support you in being with these experiences safely and at a pace that feels right for you. There is also space for humour in therapy - all is possible!

Whatever brings you to counselling, the process of getting to know yourself more often can lead to you experiencing more inner confidence and a greater sense of connection with yourself and others. This can be so important as we go through life's challenges.

Choosing a counsellor is an important decision and it can take time to find a counsellor that feels like a 'good fit' for you.  If you would like to know more, please get in touch with me via the email link on the website or text 07949 359739 to arrange a free 20 minute initial telephone discussion. This is a chance for you to ask any questions and see if what I offer could be supportive to you.

Training, qualifications & experience

I am a fully qualified counsellor and a Registered Member of BACP (British Association for Counselling and Psychotherapy). I abide by the BACP ethical framework.

I work with adults 18 +.


I have experience of working with a diverse range of clients in terms of age, gender, class, sexuality, ethnicity, disability, neurodiversity, with different needs and presenting issues. I have practised as a counsellor at a recovery service working with clients experiencing difficult relationships with substances, and also at local community counselling services.

I have over 20 years’ experience of working within universities. I currently provide mental health support to university students and also work as a telephone counsellor for an Employee Assistance Programme providing support to clients from public, private and charity sectors presenting with a wide range of personal and workplace difficulties.

Professional qualifications

  • BSc Hons Reflective Therapeutic Practice from Metanoia Institute in Ealing, London (awarded by Middlesex University, London).
  • Diploma in Humanistic Counselling from Metanoia Institute in Ealing, London.
  • Transactional Analysis 101 course from Metanoia Institute in Ealing, London.
  • Introduction to Counselling from South Thames College, London.

I undertake regular clinical supervision which supports my counselling work and development.

Continuing Professional Development (CPD)

I engage in CPD activities regularly to support my practice and development, including:

  • The Hungry Ghost, A Biopsychosocial Perspective on Addiction, from Heroin to Workaholism
  • Brief therapy
  • Trauma Conference 2020
  • Diversity and difference
  • Suicide Prevention
  • Working with clients taking prescribed psychiatric drugs
  • A series of National Autistic Society modules
  • Telephone Counselling/Adviceline and an introduction to working for an EAP training

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Other areas of counselling I deal with

Individuals working/studying at universities

Therapies offered

  • Gestalt therapy
  • Humanistic therapies
  • Person-centred therapy
  • Transactional analysis


I charge £55 per 50 minute session.

Sessions are weekly at an agreed day/time.


I currently have availability on Wednesdays afternoon/early evening.

Further information

I aim to respond to all contacts within 48 hours. If what I have said resonates with you, please get in touch with me via the email link on the website or text 07949 359739 to arrange a free 20 minute initial telephone consultation where you can ask questions and see if what I offer could be supportive to you.

If we decide to work together, we will schedule in a regular weekly appointment time.  Please provide 7 days’ notice for cancelling an appointment in order to avoid being charged.

I offer sessions on a short term or longer term basis. We can discuss this further when we meet.

Key details

Sign language Unspecified
Other languages None
Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Type of session

In person
Home visits

Types of client

Older adults
Charlene Birmingham MBACP (reg)

Charlene Birmingham MBACP (reg)