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Serena Waite Regd. MBACP Person Centred Counsellor

Chatham, Kent, ME4 6BA
07503 189724 07503 189724

About me

Counselling is like a journey to finding our truth and finding new paths in life.

As a Person Centred Counsellor I trust that you are the only person who knows what you want, how you are feeling and what it is you are thinking. I aim to offer you a space where you can choose what it is you want to talk about and what feelings and thoughts you wish to explore so that you may feel enabled and better equipped to explore what feels right for you and how you can grow to feel more safe in yourself and with others.

Feeling heard and understood in a confidential and non judgmental space is, I believe, what facilitates our self worth and mental health. I believe that it offers to us a space that is safe for us to meet ourselves and others and as we grow to understand ourselves and begin to accept ourselves as we are that we feel enabled to connect to ourselves and others more safely. As a Person Centred counsellor my aim, therefore, is to be always seeking to provide this space in the counselling work, as the counselling space is for you to explore where you are in your life.

I truly believe that we all have within us what it is we need, to be what and who we want in life, even at times when we feel afraid to make our own decisions or choices and when we find ourselves being what we think others want us to be or doing what others expect of us.

My passion is in connections with others and with ourselves; feeling connected to others and ourselves; feeling that we matter.
It is my passion that underpins my work; that we all have value, that we all matter, that we are valued.

If you have not experienced counselling before you may not know what to expect or what is expected.

During our first session whether that is face to face or by phone, some time will be used to discuss how I protect your privacy and your rights; what it is I can offer and my style of counselling and what you may be hoping for from counselling. I will provide written details of our working agreement and my privacy policy for you to keep. I will also ask to take some personal details. 

Prior to our first phone counselling or online session I will securely email to you my privacy policy, working agreements and ask for your personal details for you to read and if you are in agreement for you to sign and return to me.

I work with both long and short term counselling.The number of sessions available is open to negotiation, you may opt to have a set number of sessions or choose to leave it open.

I am a registered member of the British Association of Counsellors and Psychotherapists. I offer one to one, face to face counselling for adults.

( For information on my privacy policy and how I protect your information please visit my website. )

Training, qualifications & experience

I am a fully qualified Humanistic Counsellor holding a Diploma in Therapeutic Counselling, (CPCAB level 4)
Certificate in Counselling Studies. (CPCAB level 3 )
Certificate in Counselling skills. (CPCAB level 2)
Certificate in Understanding substance misuse (CPCAB level 2)

Diploma in Trauma Therapy Post Graduate level 7 (NAOS )

I am a registered member of the British Association of Counsellors and Psychotherapists ( BACP).

I undertake regular supervision and continual professional development.

My personal interests, personal experience, and areas of continual professional development include:





Attachments and Relationships

Depression and Anxiety


Eating Disorders


Complementary therapies


My background and personal experience is working with Charities supporting mental health, working with people in highly stressed working environments, offering therapeutic assistance in care settings and with people in care roles and working alongside people experiencing the difficulties associated with being homeless.

My interests are in our whole being and how we facilitate general well being into our daily lives.
How we can maintain balance in every aspect of our being.
How we are more than just our physical, emotional or psychological being; we are all of these, together with how we are experiencing our interactions with others, our environments and lifestyle choices.

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Therapies offered

  • Humanistic therapies
  • Person-centred therapy

Photos & videos


At Delce we offer low cost counselling because we believe that counselling should be easily accessible.

A one hour counselling session is £30.00

During the pandemic I am also offering both phone and online counselling.

Cash or card payments accepted on the day and for phone or online counselling I can send an invoice via Paypal or secure payment link via SMS or if you prefer BACs transfer..

Delce Counselling Services is located in the Avenue Business Centre in New Road Avenue.

There is ample parking if you are driving as behind the Centre in Railway street there are two pay and display car parks.

The Chatham bus station and Chatham train station are both within walking distance to Delce Counselling.

The Avenue Business Centre is next to Caring Hands and opposite Wickes

Both self referrals or professional referrals are accepted.

Concessions offered for

  • Keyworkers
  • Low income
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Further information

As a Person Centred Counsellor I believe that we are all very different and that you are the only person who truly knows how you feel, what it is you are thinking and what it is you want.

As a registered member of the BACP ( British Association of Counsellors & Psychotherapists), my aim is to offer counselling guided by the ethical principles of the BACP and also founded on my theoretical approach which is Person Centred to promote the value in others who may not have been valued or who may not consider themselves to have worth.

Avenue Business Centre
17 New Road Avenue

Type of session

In person
Home visits

Practical details

Sign language Unspecified
Other languages None


Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Wheelchair user access

As there are stairs to our counselling room we are happy to offer phone counselling.


I am also offering counselling by telephone or online during the coronavirus for people residing in the Uk. I work during the days and evenings and at weekends.

Types of client

Older adults
Serena Waite Regd. MBACP Person Centred Counsellor

Serena Waite Regd. MBACP Person Centred Counsellor