Kayley Roberts

Caernarfon, Gwynedd, LL55
07507 350399 07507 350399 Registered / Accredited

About me

Mae cwnsela ar gael drwy’r Gymraeg.

During COVID-19, I am continuing to work online via Skype, Zoom, Facetime, or over the phone. Sitting face-to-face for a long period in a small room is considered one of the most high-risk environments for spreading the virus, and the addition of PPE creates an environment that is more clinical than therapeutic. It is important to me that you feel safe and relaxed during your session. For this reason, I feel people will be more at ease, and above all will be at a 0% risk of contracting coronavirus, if we continue to work remotely for the time being.

About my practice:

I offer person-centred talking therapy, which gives you 50 minutes each week to explore your emotions in a safe, non-judgmental environment. Counselling will allow you to process and accept the trauma or life-changes you have experienced, whether they are large, small, numerous, or unusual.

You may be looking to explore your sense of self, and identity, rather than wanting to focus on past events. Counselling can help with this, too.

On average, clients require 6-12 sessions, but everyone is different. Learning to be yourself is part of the experience of counselling.

Sessions are available in the evenings, after work, although these spaces are limited and are often the first to be booked.

If you’d like any information not listed here, please do get in touch. Clients must be 18 or over, as the way I work is not always effective for younger people while the emotional part of the brain is still developing and self-identity is still forming.

About my therapy room:

I work from my own therapy room, situated in the centre of Caernarfon. The room is very private, and nobody will know you are attending for counselling, unless they themselves have also attended counselling with me.

The room is accessible via a buzzer, and you must be able to walk up a flight of stairs. If this is not accessible for you, please let me know, as I offer online or telephone counselling sessions for those who are unable to access counselling in person.

The above is an exception for those with accessibility issues, if you are able to attend in person, face-to-face sessions is my preferred way of working.

Training, qualifications & experience

I am an Accredited counsellor, which means that as of 03/07/20 my practice has met the BACP's higher standard as a competent, ethical and independent practitioner. This is the highest standard awarded by the BACP and I am very proud to uphold this, and will continue to work hard and do the best for my clients.

I graduated from the University of Chester in 2017 with a Distinction in Clinical Counselling at masters level.

During my studies I worked in placement at the Rape and Sexual Abuse Support Centre, and the NHS Primary Care Mental Health Counselling Service. I was kept on to work for these organisations after graduating, and now also see clients for Medra Workplace Counselling, and I have established a counselling service for the charity Gorwel, who previously did not have an in-house counselling service.

Each year I continue to develop my practice, by attending courses and workshops, as well as online training and research, to ensure I have the latest knowledge and information.

This year, I have focused my research on educating myself on antiracism issues, especially given that we are in the mids of the largest human rights movement in history. I would like to offer a safe and open space for BAME clients to work with me, and the only way to do this as a white counsellor is for me to commit myself to a lifelong journey of antiracism work. It is my belief that white counsellors unwilling to do this work, are not ethically safe to work with BAME clients, even if they do not bring up issues of race or racism within the counselling space.

I am especially knowledgable about LGBTQI+ issues, and issues around sexual abuse, however you are welcome to explore any issues you like in my therapy space.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Other areas of counselling I deal with

All LGBTQI+ individuals are welcome to explore and affirm their identity in my practice.

Therapies offered

  • Person-centred therapy


£40 a session.

If you are currently unemployed, please contact me and we can discuss your options.

Further information

During our first session, I will explain to you the way in which we will be working together. It is very straight forward, but I use this as an opportunity to ease you into the session, and I find it helps clients to relax if they do not have to sit down and talk straight away. After we have agreed on the way we will be working, I usually start by asking you to tell me a little bit about why you are here.

Quite often, clients give me a lot of information in the first session, and I may not talk much. You will probably have been holding onto things for a long time, and want to get them off your chest as quickly as possible. This is understandable, and I give this space to you, so that you can focus on yourself and the issues which have brought you to therapy.

After the initial session, we will usually go back over this information more slowly, focusing on areas which have not yet been processed, as we work through your therapy together.


Type of session

In person
Home visits

Practical details

Sign language Unspecified
Other languages Welsh


Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Wheelchair user access

My counselling room is unfortunately not wheelchair accessable, as it is up one flight of stairs. I am able to provide telephone or online counselling for those with accessability issues.


During COVID-19 lockdown, I am offering telephone or online counselling. This can be done in whatever way you are comfortable, including Zoom, Skype, or FaceTime.

Types of client

Young people
Older adults
Employee Assistance Programme
Kayley Roberts

Kayley Roberts