Caroline Charles BSc (Hons), Integrative Counsellor, MBACP.

Caroline Charles BSc (Hons), Integrative Counsellor, MBACP.

The Hub Business Centre
2 Civic Drive

07949 094 792

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The Hub Business Centre
2 Civic Drive

07949 094 792

About me

When faced with a crisis, impasse, or other stressful life situation, we all intuitively seek comfort, support and guidance. We can usually receive this from friends, partners, and family, and while it initially makes us feel better, it often isn’t enough to resolve what challenges us or prevent it from reoccurring. Real and lasting changes are possible, but they require trying new approaches to old problems.

Effective counselling/psychotherapy is essentially a conversation that deepens over time with a focus on helping you better understand yourself and feel capable of making different choices. Depression, relationship difficulties, anxiety, explosive anger, addictive behaviours, unresolved bereavement are symptoms of emotional conflicts that are not fully understood and integrated. My work focuses on helping you gain greater clarity and balance and expands your emotional experience and potential for making new, more productive choices.

I would like to acknowledge that you have made the first step towards getting the support that you may have wanted for some time now. I aim to make this process as painless as possible for you, for example, if you prefer, we can speak over the phone before we meet face-to-face. Finding a counsellor is a daunting process and you should trust yourself to know when the chemistry feels right.

After our initial contact by phone or email, we can then meet for a consultation to further discuss your requirements and to get a sense of how we might work together. Clients usually attend regular weekly fifty-minute sessions, arrangements can be either short or long-term, and there will be progress reviews with either option.

I offer a professional, respectful and confidential service.

I work from a comfortable modern practice in central Ipswich, IP1 2QA and should you arrive early for your consultation/session there is a waiting area with refreshments. There is parking nearby and good links with public transport. For a wheelchair user or those with mobility impairments, there is lift access to the second-floor counselling room. My counselling practice is within easy reach of Woodbridge, Felixstowe, Stowmarket and Colchester.

I work with men and women from age eighteen to elders and I am LGBTQIA supportive.

Training, qualifications & experience

I work/have worked in a voluntary and paid capacity within adult counselling services, including, Lighthouse Women’s Aid, Mentis Tree / Acorn CIC (partnership with Wellbeing Suffolk Service IAPT), Lifetrax at Volunteering Matters, Pot Kiln Primary School, and the University of Suffolk.


Bachelor of Science (Hons) Integrative Counselling

Advanced Diploma Integrative Counselling

Diploma Integrative Counselling

Certificate in Counselling Skills

Some of my recent training / CPD:-

Eight-week training in 'Mindfulness' with .b Foundation

'Working with People Whose Eating is Disordered' with Professor Julia Buckroyd

'Eating Disorder Awareness: Towards a Greater Understanding' Kel O' Neil

'Domestic & Honour Based Violence & FGM' with Suffolk County Council

'Creative Work with Children and Young People' with Jan Cadman, Art Therapist

'Death in Psychotherapy' with Emmy Van Deurzen

'Addiction Awareness: Helping Addicted Clients Recover' with Mike Eustace

'Core Characteristics of Addiction and Recovery' with Noel McDermott

'Rewiring the Brain' Bessel Van De Kolk with PESI

I am a registered member of the BACP (No. 247020) and I adhere to their code of ethics.

Counselling training completed with Matrix College of Counselling and Psychotherapy and awarded by Middlesex University. I am committed to Continuous Professional Development (CPD) for best practice and development of my professional skills and knowledge.

Member organisations


Accredited register membership

Photos & videos

  • Counselling Room


My fee is £40.00 (some concessions are available for students and low-waged)

Maps & Directions

Ipswich, IP1 2QA

Type of session

Online counselling: Yes
Telephone counselling: Yes
Face to face counselling: Yes

Practical details

Sign language: No
Other languages: None


Mon: 4:30 pm - 7.30 pm; Thu & Fri: 9:00 am - 8:00 pm; Sat: 9:00 am - 1:30 pm.

Types of client

Older adults
Employee Assistance Programme
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