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Melanie Roberts, MBACP - Turnstone Therapy Practice

West Byfleet, Surrey, KT14 6LD
07599 209812 07599 209812

About me

I am a Psychotherapeutic Counsellor & Life Coach, working 1-2-1 with individual adult clients. I provide clients a calm and confidential space, where I hope you will feel safe to talk through the issues you are currently facing. I will work alongside you, to provide support, as you leave no stone unturned in exploring your feelings/emotions and increase your self-awareness.

My therapy room is within easy reach of West Byfleet’s mainline train station, in the centre of the village, which is easily accessible for clients from areas such as Weybridge, New Haw, Byfleet, Pyrford, Woking, Addlestone, Chertsey, Cobham, Chobham, Knaphill and the surrounding areas of Surrey (in exceptional circumstances, such as the current COVID-19 situation, phone/video-call sessions can be arranged).

I draw on a range of theoretical approaches, such as:

  • Humanistic
  • Person Centred
  • Gestalt
  • Psychodynamic
  • Existential
  • Neuro-linguistic Programming (NLP)
  • Cognitive Behavioural therapies (CBT)

This enables me to tailor sessions for each individual client, which I believe builds our working relationship. I sometimes introduce creative techniques into sessions, where these provide a therapeutic/coaching benefit and with the client’s agreement.

Life coaching programmes are available for clients who have reached a crossroads in life and need direction and focus.

Is counselling/Life Coaching for You?

Seeking resolutions for problems that you are facing, with an experienced counsellor/life coach, can assist you to safely explore thoughts and feelings around areas of difficulty in a non-judgemental place where you will have freedom to talk about anything in an uncensored way, which you may not feel able to do with family, friends or colleagues. Talking things through with someone can begin to release the stress or frustration which has been building, allow you to explore how you are feeling about an issue, work through your emotions relating to a painful/traumatic event, come to terms with something that has been weighing on your mind or work through new options to help you move forward.

Training, qualifications & experience

BA (Hons) Integrative Relational Counselling - Middlesex University

CBT Certificate - SDS Seminars Ltd.

Integrated Hypnosis, NLP and Life Coaching Diploma - Life Practice Ltd.

RSA Counselling Certificate - Brooklands College

Affective Neuroscience - CB Counselling Training (CPD)

Sand-Tray Therapy - CB Counselling Training (CPD)

Child Sexual Abuse, Hope for Healing - PODS Trauma Training (CPD)

Fundamentals of Working with Couples / Couples in Conflict - JG Counselling Training (CPD)

I aim to maintain my knowledge through a range of continued professional development (CPD) training courses.

As a therapist I have experience of providing therapy to young adults (17+) through to older generations, within my work for a range of organisations, such as: providing counselling for students at a local higher education college, as a counsellor in a debt counselling charity, as a therapist at a psychiatric hospital and as a counsellor at a community counselling service.

Before becoming a therapist I worked in various industries in the public, charity and private sector, from which I can draw a range of experience. As part of this knowledge, I have a wealth of experience as a manager and trainer, providing guidance and coaching to staff, whilst motivating them to move forward with their careers and at the same time providing emotional support when needed. Again I am able to draw on this experience when working with clients who bring their life and career development issues to the therapy room.

I am a member of the British Association for Counselling and Psychotherapy (BACP) which has strict ethical codes, and professional standards of confidentiality and practice to which I subscribe.

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Therapies offered

  • Cognitive and behavioural therapies
  • Existential therapy
  • Gestalt therapy
  • Humanistic therapies
  • Integrative
  • Jungian therapy
  • Mindfulness
  • Person-centred therapy
  • Psychodynamic therapy
  • Psychosynthesis
  • Transactional analysis
  • Transpersonal psychology


Fees per session

Counselling from: £50 per session

Life Coaching Packages: Available on Request

Payments to be made via BACS (48hrs prior to counselling session start time).

A 24 hrs notice period is required for cancellation of sessions, otherwise the full fee will be required.

Further information

Sessions are available Thurs-Sat by appointment, please call or email for further information.

Pyrford Road
West Byfleet
KT14 6LD

Type of session

In person
Home visits

Practical details

Sign language Unspecified
Other languages None


Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Wheelchair user access

The Therapy Room is in the centre of the village where there is plenty of parking and it is also serviced by regular buses and trains direct from both London & Guildford directions. The room is on the ground floor, with a small step at the entrance.


Thursday to Saturday (by appointment) available - call to enquire

Types of client

Older adults
Employee Assistance Programme


Melanie Roberts, MBACP - Turnstone Therapy Practice

Melanie Roberts, MBACP - Turnstone Therapy Practice