Melanie Roberts Verified Professional Verified Professional
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MNCS (Accred.) / MBACP - Turnstone Therapy Practice
Please note: I am unable to take general enquiries until 1st July 2022

About me

I provide talking and creative therapy for clients to help them navigate thoughts, emotions and feelings, as they journey through life’s transitions.  Transitions can be lonely and confusing times, which can sometimes leave you feeling sad and alone, but they can also be exciting or stressful and this can be overwhelming, making it difficult to take a breath and work out how to progress forward.
I aim to provide a calm and confidential space, where you will hopefully feel comfortable enough to talk openly and at your own pace.
Transitions can come in many forms such as a:

Changing career

Changing location

Sexual identity

Life changing injuries

Readjusting between relationships




Whatever the reason for your transition, if you are struggling to navigate the issues it raises and would like to talk this through with someone, I can work alongside you, to leave no stone unturned as you explore your feelings and increase your self-awareness to consider your new beginning.

I am a Psychotherapeutic Counsellor & Life Coach and I work 1-2-1 with individual adult clients of any age from 17+.   I have an online video-call therapy practice which still allows clients to speak with me face-to-face (just virtually).  Both myself and clients have found this to be a very effective and flexible solution.

I draw on a range of theoretical approaches, such as:

  • Humanistic
  • Person Centred
  • Gestalt
  • Psychodynamic
  • Existential
  • Neuro-linguistic Programming (NLP)
  • Cognitive Behavioural therapies (CBT)

This enables me to tailor sessions for each individual client, which I believe builds our working relationship. I sometimes introduce creative techniques into sessions, where these provide a therapeutic/coaching benefit and with the client’s agreement.

Is counselling/Life Coaching for You?

Seeking resolutions for problems that you are facing, with an experienced counsellor/life coach, can assist you to safely explore thoughts and feelings around areas of difficulty in a non-judgemental place where you will have freedom to talk about anything in an uncensored way, which you may not feel able to do with family, friends or colleagues. Talking things through with someone can begin to release the stress or frustration which has been building, allow you to explore how you are feeling about an issue, work through your emotions relating to a painful/traumatic event, come to terms with something that has been weighing on your mind or work through new options to help you move forward.

Training, qualifications & experience

BA (Hons) Integrative Relational Counselling - Middlesex University

CBT Certificate - SDS Seminars Ltd.

Integrated Hypnosis, NLP and Life Coaching Diploma - Life Practice Ltd.

RSA Counselling Certificate - Brooklands College

Affective Neuroscience - CB Counselling Training (CPD)

Sand-Tray Therapy - CB Counselling Training (CPD)

Child Sexual Abuse, Hope for Healing - PODS Trauma Training (CPD)

Online Training for Counsellors - CPD

CMI Level 4 Management & Leadership

OND Art & Design

I aim to maintain my knowledge through a range of continued professional development (CPD) training courses.

Prior to setting up my private practice I gained a wealth of experience volunteering at a variety of different community counselling services whilst training. Before becoming a therapist I worked in various industries in the public, charity and private sector, from which I can draw a range of experience. As part of this knowledge, I have a wealth of experience as a manager and trainer, providing guidance and coaching to staff, whilst motivating them to move forward with their careers and at the same time providing emotional support when needed. Again I am able to draw on this experience when working with clients who bring their life and career development issues to the therapy space.

I am a member of the British Association for Counselling and Psychotherapy (BACP) and the National Counselling Service (NCS), both of which have strict ethical codes, and professional standards of confidentiality and practice to which I subscribe.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


National Counselling Society (NCS)

The National Counselling Society

This Not For Profit association of counsellors and psychotherapists aim to support the counselling profession, members and training organisations.

In 2013 the NCS register was accredited by the Professional Standards Authority under the Accredited Voluntary Register Scheme. Accredited by the Professional Standards Authority.


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

National Counselling Society

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

National Counselling Society
British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Other areas of counselling I deal with

Life Transitions


Free initial telephone session

Concessions offered for

  • Trainee counsellors

Additional information

Fees per session

Initial Free 15 min telephone discussion, to establish requirements.

£65 per session

Student Counsellors - £40 per session (limited spaces)

Payments to be made via BACS (48hrs prior to counselling session start time).

A 24 hrs notice period is required for cancellation of sessions, otherwise the full fee will be required.

When I work

Mon Tue Wed Thu Fri Sat Sun

Mon-Fri (by appointment) available - email to enquire

Further information

Please visit website or email for further details.  Sessions are available by appointment.

Online sessions are provided via the WhereBy online platform

Type of session


Types of client

Older adults

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit , or contact this professional directly

Please note that therapy sessions are held online via video call (face-to-face sessions not currently available)

Melanie Roberts

Melanie Roberts