Louise Diffey Verified Professional Verified Professional
Verified Professional

Every professional displayed on Counselling Directory has been independently verified by our team to ensure they have suitable credentials to practise.

MNCS Accredited Counsellor, Light Step Counselling

About me

I am a friendly online and telephone counsellor. I offer a free initial 15 minute introductory telephone consultation, and you can send me an email to arrange this. I am an integrative counsellor using a relational approach with elements person-centred and other therapies, and drawing on psychotherapeutic theory.

A former nurse and NHS counsellor, I have experience of working with anxiety, low self-esteem, depression, abuse, suicidal thoughts, bereavement, long-term illness, and difficult life events.

My approach is tailored to each individual, and I include interventions in a conversational way.

I offer single session therapy if you wish to take a brief look at a specific issue. Please feel free to message me a quick question first to check whether an issue is appropriate for this work.

With self-awareness we can build skills to improve our lives. I have experience of helping people from all walks of life, and I look forward to speaking with anyone who feels able to reach out.

Training, qualifications & experience

I am an accredited registrant member of the National Counselling Society (NCS), and I hold an NCS accredited Foundation Degree in Counselling from Plymouth University. I provide a confidential service within the NCS ethical framework, and I hold an enhanced DBS certificate. I have experience as an NHS Occupational Health Counsellor and as a volunteer counsellor for Bath Mind. I began my career as a Registered Nurse caring for people with mental health issues on a specialist unit. My background includes many years' in the voluntary and public sectors in various roles working with people experiencing mental and physical health issues. My personal life includes being the mother of a large family of adult children.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


National Counselling Society (NCS)

The National Counselling Society

This Not For Profit association of counsellors and psychotherapists aim to support the counselling profession, members and training organisations.

In 2013 the NCS register was accredited by the Professional Standards Authority under the Accredited Voluntary Register Scheme. Accredited by the Professional Standards Authority.

Accredited register membership

National Counselling Society

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

National Counselling Society

Other areas of counselling I deal with

Internet dating scams/catfishing-have you grown to care about someone who was not who they said they were?

Online fraud-a devastating experience that can affect anyone

Relationships with people with narcissistic traits or narcissistic personality disorder

Photos & videos


£45.00 per session
Free initial telephone session

Concessions offered for

  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

FREE initial 15 minute consultation phone call
£45 per 50 minute online or telephone session
£40 per 50 minute session concessions (benefits/pension/students)

When I work

Please contact me for availability, as I can often be flexible. Send me a quick message to find out when I am free.

My latest appointments begin at 6 PM and end at 6.50 PM.

Further information

Being heard, accepted, and valued as an individual can reduce anxiety, improve self-esteem, and build resilience to cope with the inevitable challenges in our lives, and counselling can support coregulation of the nervous system. I believe that we all have the skills and resources within ourselves to create lives that feel more authentic and fulfilling.

I have experience with clients who experience abuse within relationships but are unsure if this is the case, and with abuse experienced within online dating experiences.

Type of session

Home visits

Types of client

Older adults

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit gov.uk , or contact this professional directly

Online/Telephone Counselling. Email to ask whether I can accommodate your availability or to arrange a free 15 minute telephone consultation. Will consider local face-to-face home visits for those with mobility difficulties (within 3 miles of BS4).

Online platforms