Penny Mackay Verified Professional Verified Professional
Verified Professional

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About me

I am a person-centred counsellor and am a sensitive and intuitive person. I can work with you to create a therapeutic relationship based on trust and empathy, to allow you to talk about anything that you may be struggling with or wish to explore.  

​I can provide you with a calm, safe space to feel heard as the unique individual you are, free from judgement. I recognise the courage it takes to begin counselling and have much respect for your personal experience.

I can support you to reflect on your experiences and grow your own self-awareness. This can be done through recognising patterns of relating and considering your feelings, checking out the beliefs you hold, exploring your worldview and looking at the way you live and would like to live. I believe you already have what you need within and will be there to help you rediscover your inner resources and sense of autonomy.

I welcome clients of all genders, sexualities, faiths, backgrounds and abilities. I have experience working with neurodiverse clients and sex workers. I am interested in how I can work best with you and would endeavor to accommodate any preferences you have. 

Training, qualifications & experience

I completed my counselling training in Brighton where I qualified with a Diploma in Therapeutic Counselling in 2020. I worked as a support group facilitator and counsellor with Carers Support West Sussex for a number of years prior to starting my private practice. 

I have experience working with a range of issues such as anxiety, depression, low self-esteem, grief/loss, stress, burnout, abuse, relationship issues and more.

I am committed to working respectfully with diversity. I have worked with a diverse clientele of various genders, sexualities, ages, faiths, backgrounds and abilities. I have worked with neurodivergent clients and sex workers. I work to empower you in your uniqueness and value you as the person you are.

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Photos & videos


£60.00 per session
Free initial telephone session

Additional information

£60 - 50 minute session in person 

When I work

Mon Tue Wed Thu Fri Sat Sun

The Yews, 55 Boltro Road, Haywards Heath, West Sussex, RH16 1BJ

69 Church Road, Hove, BN3 2BB

Type of session

In person

Types of client


Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit , or contact this professional directly

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Wheelchair accessible rooms available in Haywards Heath at The Yews