Helen Cain

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she/her
Registered MBACP (Accred), BA (Hons) Integrative Counsellor

About me

Hello and a warm welcome,

Thank you for considering me as your therapist and reading my profile. Reaching out for support can feel like a significant step, and I recognise the courage it takes to begin this process.

I offer both online and in-person therapy sessions, along with a free 25-minute introductory conversation. This gives you the opportunity to share what is bringing you to therapy, ask any questions you may have, and get a sense of whether working together feels right for you.

I am a UK-based registered and accredited counsellor with extensive experience in private practice and within the education sector. Prior to training as a therapist, I worked in human resources, supporting individuals through workplace stress, conflict, change, anxiety, and the emotional pressures that can impact mental health. This background has deepened my understanding of the complex emotional and relational challenges we can face in both our personal and professional lives.

My approach is compassionate, relational, and grounded in creating a warm, thoughtful, and non-judgemental space where you can feel truly heard and understood. I work alongside clients to help them make sense of their experiences, explore emotional patterns, and move towards greater clarity, resilience, and ultimately make changes in their lives that can be transformational.

Our initial meeting is an opportunity for us to get to know one another and explore how it feels to be together. Beginning therapy is a deeply personal decision, and it’s important that you feel comfortable with the prospect of beginning to share what is troubling you.

How I can help you

I believe that our emotional wellbeing is shaped not only by our thoughts, but also by our feelings, relationships, and the way our experiences are held within the body. From an early age, we learn what feels safe - whether it is safe to express emotions, trust ourselves, ask for help, or show who we truly are. Sometimes, in order to feel accepted, loved, or protected, we learn to hide certain parts of ourselves or develop ways of coping that once helped us survive difficult experiences. And often times, we can be completely unaware of this.

While these protective patterns can be necessary, they can also leave us feeling disconnected, overwhelmed, stuck, or uncertain about who we really are. Therapy offers you a space to gently explore these experiences with compassion and curiosity, rather than judgement.

At the heart of my work is the therapeutic relationship itself. I aim to create a warm and accepting space where you feel able to bring your whole self - including the parts that may feel vulnerable, conflicted, or difficult to express. Together, we can begin to understand the emotional patterns and protective strategies that may no longer serve you, helping you move towards greater self-awareness, authenticity, and emotional freedom.

Talking therapy is central to my approach, though I also draw on somatic and creative techniques where helpful. This may include grounding exercises, mindfulness, breath-work, visualisation, or gentle body-awareness practices, particularly when emotions feel difficult to put into words. These approaches can support a deeper connection between mind and body, helping you feel more present, understood, and connected to yourself.

Please do message if my way of working resonates. I look forward to hearing from you.

Training, qualifications & experience

My qualifications

  • BA (Hons) Counselling (Integrative)
  • Certificate in Online & Telephone Counselling
  • Access to HE Diploma in Counselling
  • BA (Hons) Business Studies
  • Post Graduate Diploma in Human Resources

Training undertaken - 

An introduction to Acceptance and Commitment Therapy
Awareness in Eating Disorders & Prevention
Awareness in Trauma & Dissociation
Bereavement & Loss
Breathwork & Embodiment Practices for Working with Anxiety
Compassion Focused Therapy
Engaging Trauma through Body Psychotherapy
Human Toolbox practitioners’ course
Level 2 Safeguarding
Mindfulness in Schools, .b training
Positive Psychology in practice
Polyvagal theory - integrating into counselling
Relational Depth in Counselling & Psychotherapy
Safe Suicide Awareness
Self-harm Awareness
Solution Focused Brief Therapy
Supporting Young People with Mental Health
Supporting clients with ADHD and Autism
Supporting survivors of sexual violence
Systemic Constellation Approach
Trauma Informed Breathwork & Practitioner courses
Trauma Informed Practitioner training
Working Creatively with Trauma and dissociation


I am also a member of the 'Creative Counsellors' organisation. 

Integrating ‘The Human 'Toolbox' into my practice

Alongside my counselling work, I am also a trained Human Toolbox practitioner. The Human Toolbox is a powerful psycho-educational framework that helps us understand why we respond the way we do when faced with challenging experiences. It is a solution-focused approach that highlights the innate tools we all carry within us - tools that, when recognised and consciously used, can support us in making healthier and more informed choices as we navigate life’s shifting circumstances.

Anxiety, low mood, and overwhelm are normal bodily responses to stress, yet the coping strategies we develop over time can sometimes intensify our distress rather than soothe it. The Human Toolbox brings clarity to these patterns and offers practical ways to gently interrupt them.

I weave this understanding into my therapeutic practice whenever it feels supportive, combining it with creative interventions, breathwork, and mindful somatic awareness. My intention is to help you reconnect with your own internal resources - cultivating greater self-compassion, confidence, vitality, and a renewed sense of possibility.

Sensory Loss

I have experience supporting visually impaired and blind clients in therapy, and my practice room is fully welcoming to guide dogs

My experience

I work with people navigating grief and loss in all its forms, including bereavement, infertility, relationship endings, redundancy or retirement, health changes, sensory loss, becoming an “empty nester,” or the experience of leaving familiar places behind. These transitions can leave you feeling overwhelmed, uncertain, or disconnected from yourself, and together we can create space to gently explore and make sense of what you’re carrying.

I also support people living with the emotional and physical impact of trauma. Whether your experiences feel recent or long held, therapy can offer a compassionate space to process what has happened, reconnect with a sense of safety, and begin to move forward at your own pace.

You may also come to therapy wanting to feel more confident in yourself - to strengthen your voice, set healthier boundaries, or navigate challenging situations with greater clarity and self-belief. I aim to support you in developing a deeper trust in yourself and your own inner resources.

Alongside this, I have experience working with young people who may be struggling with emotions, relationships, identity, or self-esteem, helping them better understand themselves and develop tools to support their wellbeing and growth.

At the heart of my work is a belief that every person’s story matters. My approach is compassionate, collaborative, and grounded in deep respect for your unique experiences, strengths, and ways of coping.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.

BACP
British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred). Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA). Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision. Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training. All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Areas of counselling I deal with

Other areas of counselling I deal with

I have experience with the following:-

 - supporting people affected by addiction 

 - supporting people navigate through bereavement and living losses such as infertility, relationship break-ups, redundancy/retirement, sensory loss, physical and mental health diagnosis, 'empty-nest' and geographical dislocation

 - supporting people living with the physical and emotional effects of surviving trauma

 - supporting people to find greater confidence, self-advocate and work through challenging situations

 - supporting young people struggling with self-regulation, relationships, self-esteem and identity

Therapies offered

Fees

£55.00 per session

Concessions offered for

  • Low income
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

Sessions are available in person at my practice room in Pakenham or online. 

  • I offer you an online, free 25-minute introductory session without obligation
  • Session fees are £55 per 50 minute session
  • Concessions are available due to individual circumstances

Please see www.integrocounselling.co.uk for further information regarding terms.

When I work

Mon Tue Wed Thu Fri Sat Sun
Early morning
Morning
Early afternoon
Late afternoon
Evening

Further information

Online counselling 

During the Covid-19 pandemic, I adapted my therapeutic practice to offer a meaningful alternative to in-person work, and I continue to truly value the depth and effectiveness of therapy delivered online. Over time, I have seen how this way of working can create a safe, flexible, and comfortable space for reflection and growth.

Online counselling allows you to access support from a place that feels right for you and at a time that fits with your life. For many people, this brings greater freedom and possibility - making it easier to seek help while also balancing work, family, caring responsibilities, or other commitments. Whether you're at home, at work during a break, or in a quiet space that feels grounding to you, online therapy can offer a consistent and accessible way to engage in meaningful therapeutic work.

Practice room - in-person therapy

I also offer in-person counselling from my quiet practice room in a peaceful village setting. I am based in rural Suffolk, just a 15-minute drive from Bury St Edmunds. Whether you choose to work with me online or in-person, both options provide a safe, confidential space to explore personal concerns or any painful experiences you may be navigating.

What to expect

At the beginning of our work together, we will take time to go through your intake questionnaire, our contract, and the counselling agreement. This helps us establish clarity, mutual understanding, and a foundation of safety. I will invite you to share what has brought you to therapy and what you hope for in the future,

In the early stages, my focus is on creating a sense of trust and groundedness. I’ll be curious about any previous experiences you’ve had with therapy - what supported you, what didn’t, and any stabilising or grounding strategies you already use. I find that spending time strengthening these early regulating skills creates the foundation we need before exploring deeper aspects of your story

I hold a deep belief that each of us carries an inner knowing about what we need, yet we can sometimes feel caught between what is familiar but no longer serving us and the uncertainty of stepping toward something new. Opening up to this tension is part of the therapeutic process; it is often a sign that change is beginning, though it can be difficult to navigate alone.

My role is to notice, reflect, gently wonder, and sit alongside you as you observe and make sense of your experiences - both the tender and the painful. Through this process, it becomes possible to re-write parts of your story, to find new and braver ways forward, and to begin to separate your past from your present and future.

This work takes time and patience, but it offers a meaningful opportunity to reconnect with who you were always meant to be.

How counselling works

Counselling is a tender and unfolding process, and it’s natural for emotions to feel a little more present or more sensitive as we begin to explore what has been held inside. Sometimes the work may feel unfamiliar, a bit unsettling, or emotionally ‘heavy,’ and you may notice tiredness or a desire to step back. You might even find that there are moments when words are hard to come by.

All of this is completely natural and okay. These experiences are a normal part of healing, and we will move through them together, gently and at a pace that feels right for you.

Therapy can feel a little ‘messy’ at times, simply because being human is complex. There is no single path or quick answer. Instead, counselling offers a compassionate space to gradually make sense of your feelings, your story, and your needs - trusting that clarity and change will come with time, patience, and kindness toward yourself.

Moving towards healing

As therapy unfolds, we often begin to see ourselves with greater clarity and compassion. This can open up a sense of lightness and possibility - small glimpses of change that slowly grow. In our work together, you will be gently encouraged to try out new ways of being, to consider different perspectives, and to listen more closely to your own inner guidance. The wisdom you need is already within you.

In time, you will likely begin to recognise signs that you are moving toward healing. You may notice that you understand your triggers more clearly and are better able to replace old coping mechanisms with responses that feel healthier and more supportive. You might find that you recover more quickly after stressful moments, feel less weighed down by shame or guilt, or experience a greater sense of ease and security in your relationships. Feeling able to ask for help, express your needs, or speak more openly are all gentle indicators that something inside you is shifting and strengthening.

Counselling has the potential to empower you, nurture resilience, and help you reconnect with the self you may have lost touch with along the way. It can offer a path back to who you truly are - the person you were always meant to be before life’s challenges intervened. For many people, this journey can be profoundly, and often beautifully, life changing.

Governance

I work in accordance with the BACP Ethical Framework for Counsellors as well as the BACP Guidelines for Online Counselling and Psychotherapy. When we begin our work together, I will explain how confidentiality operates in counselling and what you can expect. In general, what you share in our sessions will remain private. The only exceptions are when I discuss aspects of my work in professional supervision - which is a standard ethical requirement to ensure safe and effective practice - or if you disclose information that leads me to believe you or someone else is at imminent risk of harm. In those rare circumstances, we would talk through the next steps together wherever possible.

At Integro Counselling, where I practice in partnership with Alison Chadwick, we are committed to protecting your privacy. Any information you share with us will be handled in line with the privacy statement on our website. We are registered with the Information Commissioner’s Office (ICO), and our licence number is ZA815346.

And finally....

A little about me. I am married and live in the countryside with my family. Being in nature has always been my greatest source of peace, and it remains a cornerstone of my own wellbeing practice. I grew up among the fruit orchards of Kent and still feel most myself when I’m outdoors, with space to breathe and move freely. Nature is my anchor - it keeps me grounded, open, and present.

A life-shaping diagnosis is what first brought me to therapy, and eventually to a career in counselling. I was a client long before I was a therapist, and I know something of what it feels like to be overwhelmed by pain, to feel alone, and to sense that the world is carrying on at a distance. That experience continues to shape the compassion and understanding I bring to my work.

I am a human being first, just like you, and I would welcome the chance to explore whether working together feels like the right step for you.

Pakenham, Bury St. Edmunds, Suffolk, IP31

Type of session

In person
Online
Phone

Types of client

Young adults (18-24)
Adults (25-64)
Older Adults (65+)

Key details

DBS check

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My practice welcomes guide-dogs.

Online platforms

Google Meet
Zoom
Whatsapp