Heidi Francis

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she/her
( (Ad Prof Dip PC, MNCS Accred) The Happy Head Practice LTD

About me

Welcome — I'm so glad you're here.

Hi, I’m Heidi  and I’m a fully qualified psychotherapeutic counsellor and clinical supervisor with over 10 years of experience supporting individuals and couples aged 16 and above. I work with a wide range of issues including anxiety, depression, trauma, low self-esteem, relationship struggles, and the diverse experiences of neurodivergence.

My path into this work began with my own healing. Like many of the people I now work with, I faced challenges in my life that led me to therapy. That experience was transformative — it helped me reconnect with myself in ways I hadn’t thought possible. It also sparked my deep desire to support others on their own journeys.

As an integrative therapist, I don’t believe in a one-size-fits-all approach. I draw from a range of therapeutic models and tailor our sessions to your individual needs. Whether you're looking to explore your past, navigate current difficulties, or build new tools for the future, I’m here to support you with compassion and care.

Clients often describe me as warm, grounded, and gently insightful and I’m not the sort of therapist that just sits and nods, My aim is to offer a safe, supportive space where you can feel heard, valued, and empowered to make meaningful change — at your own pace, and in your own way.

Reaching out can be one of the hardest steps, but it’s also a powerful one. If you’re curious about working together, I’d be honoured to walk alongside you on your journey.

What’s next?
Feel free to reach out by email, phone, or text. I offer a free 15-minute discovery call or video chat—it's a chance for you to ask questions, share a little about what's on your mind, or simply see if I feel like the right fit for you. Alternatively , you may just want to go ahead and book your first session.

Your First Session
This is your time and space to talk about whatever’s going on for you. Whether you know exactly what you want to work on or aren’t sure where to begin, we’ll start getting to know each other and take it from there—at your pace.

Sessions are online using a video platform and clients are sent a link prior to their session,  I’m always available to assist should you have any difficulties logging onto the session.

Training, qualifications & experience

  • L6 Clinical Supervisor.
  • L 4 Advanced Professional Diploma in Psychotherapeutic Counselling.
  • Diploma in Hypnotherapy and Counselling Skills.
  • L2 Diploma in Counselling Skills
  • Certificate in Understanding Drugs and Addiction, Kings College London.
  • Diploma in Mindfulness.
  • Accredited member of The National Counselling Society.
  • Qualified practitioner In The REWIND Technique with The International Association For Rewind Trauma Therapy.
  • Certificate in Online and Telephone Counselling.

CPD.

  • Working with Narcissistic and Borderline Personality Disorder.
  • Working with Trauma in a time of Trauma.
  • The Neuroscience of being in a couple.
  • Working with Trauma- Exercises and Techniques to Aid Recovery and Healing From Complex Trauma.
  • Working with Shame.-The Web of Shame in the Therapeutic Space.
  • Attachment Behaviour in the counselling room.
  • Eating disorders and the lived experience.
  • Applying Intuitive eating and Non diet approaches in practice.
  • Safeguarding Children L1.
  • Therapeutic Arts.- Art for Self Healing.
  • Working Creatively with the inner child.
  • Relational depth in Counselling and Psychotherapy.
  • Human Givens- Understanding Anxiety and managing it without drugs.
  • TA 101.Introduction to Transactional Analysis.
  • The Counselling Academy- Couples Counselling Toolkit.
  • Sandstory Therapy .

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.

NCPS
National Counselling & Psychotherapy Society (NCPS)

The National Counselling and Psychotherapy Society This Not For Profit association of counsellors and psychotherapists aim to support the counselling profession, members and training organisations. In 2013 the NCS register was accredited by the Professional Standards Authority under the Accredited Voluntary Register Scheme. Accredited by the Professional Standards Authority.

Accredited register membership

National Counselling & Psychotherapy Society
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

National Counselling & Psychotherapy Society

Areas of counselling I deal with

Therapies offered

Fees

£60.00 - £70.00
Free initial telephone or online session

Additional information

£60-£70 Per counselling session - 50 minutes.

£75-£85-Per  Couples counseling session- 60 minutes.

What to expect

Our work together can be long term , short term or open ended, I will work with you on your goals at your pace. A session lasts 50 minutes and usually once a week, occasionally it may be useful to extend a session or have 2 in a week, particularly when working on complex issues or when a crisis may occur. Some clients may prefer to have fortnightly sessions when appropriate.

When I work

Mon Tue Wed Thu Fri Sat Sun
Early morning
Morning
Early afternoon
Late afternoon
Evening

I am able to offer daytime appointments and some evening appointments,  I am working solely online with clients from all over UK and Abroad.

Lower Leigh, Stoke-on-Trent, Staffordshire, ST10

Type of session

Online

Types of client

Young adults (18-24)
Adults (25-64)
Older Adults (65+)
Couples
Families

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit gov.uk , or contact this professional directly

Online platforms

Zoom

Social