Contact Citizens Advice
Disclaimer: Please note we are not affiliated with Citizens Advice and are not able to connect you to them. Please use the websites and contact telephone numbers displayed below.
What is Citizens Advice?
Citizens Advice offers free, confidential and impartial advice to help people resolve financial, legal and other personal matters from thousands of locations across the UK.
The twin aims of the Citizens Advice service are:
- To provide the advice people need for the problems they face.
- To improve the policies and principles that affect people's lives.
From advice on housing benefits and debt through to discrimination, this help is available to everyone and can be provided either in a face-to-face setting or over the telephone. A number of bureaux may also be able to offer home visits and email advice. To find out the full range of services available in your local area, search for your local bureau on the Citizens Advice website.
However you choose to make contact with Citizens Advice, you will initially be offered a short session with an assessor. They will find out about your personal situation before identifying the most appropriate way to provide the required help and the length of time you may need to wait for this.
Depending on your individual circumstances, an additional appointment may then be made to discuss your problem in more depth. Alternatively, the assessor may provide the necessary information for you then and there or may refer you on to a different organisation that will be better placed to help resolve your issue.
How can Citizens Advice help?
There are a number of resources that Citizens Advice provide, including factsheets and advice on topics including benefits, debt and money, housing, family, health and immigration. You can call their helpline to speak to someone directly or talk to an advisor online. You can also find out about volunteering with your local bureau, fundraising opportunities, how to become an advisor and educational training sessions.
Please know that the advice provided may vary depending on where you live.
How to contact Citizens Advice
- For England call 03444 111 444
- For Wales call 03444 77 20 20
- For Scotland call 0808 800 9060
- For Northern Ireland contact Consumerline 0300 123 6262
The Citizens Advice online service is available Monday to Friday.
- Speak to a trained advisor about a money or debt problem (8am - 7pm).
- Speak to a trained advisor about something else (10am - 4pm).
Find your local Citizens Advice Bureau
If you live in Scotland, Wales or Northern Ireland, please visit the Citizens Advice website. Here you will find contact information, advice and your local bureau.
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