Jackie Marshall Dip.Couns Registered Counsellor MBACP (Accred).

Jackie Marshall Dip.Couns Registered Counsellor MBACP (Accred).

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About me

Have you felt alone and needed someone to talk to, or felt that there is no one to listen to how you feel? Perhaps everything has got too much to cope with and you have felt unable to carry on? Have your children been bullied or felt nervous about exams? Have you or your family experienced a bereavement? If you have felt any of the above then perhaps I can help you?

Who am I and what can I offer?

My name is Jackie and I became a counsellor after spending many years working in schools with children where I would listen to painful stories. I am extremely passionate about what I do, as I believe that we all deserve to be listened to and understood and to be able to talk about emotional, behavioural or psychological problems, in a safe and non-judgemental setting. This work has led me to spend time with many people, where I have been able to support them through very difficult life experiences. Counselling can be life changing if you really want it. I always say to clients, "taking that first step will be the hardest one" and I can say that because I have had to sit in your chair.

At present I work in my private practice where I see both adults and children but I have also worked in many family centres which are generally attached to a school, where I have seen both children and adults. I have also spent some time in a local Children's home.

I have worked with bereaved adults in a voluntary capacity and have spent time working with bereaved children. Having experienced several very difficult bereavements at a very young age, has enabled me to empathise with both adults and children.

I can offer short term or long term therapy, depending on your needs.

Counselling  Children.

It is important that each child feels that they and their experience matters and the way that you work with them will be dependent on each individual’s requirements. No child is ever deemed to be the same, so it is paramount that they feel safe and important. It is about listening and being empathetic to how they are feeling.

A child of any age can have counselling and there are different ways to establish a connection with different age groups. For example a 5 or 6 year old may not be able to articulate how they feel, so it would be up to the counsellor to build up some kind of rapport, a means of communication that does not necessarily involve talking. Very often this is done through play or drawing, which can help the child to relax and feel comfortable. The counsellor can then begin to establish areas that are upsetting or concerning for the child through the work they have been doing together.

Counselling Adults/Teenagers.

Working with adults and teenagers can be approached in many different ways and a counsellor will always be open to ideas and suggestions.

It is a two way relationship that is about honesty and integrity. The counsellor will have an empathic ear, which will enable them to hear what the client has to say and to hear what the client feels, without the client feeling that the counsellor is in any way judgemental or prejudice. The client and counsellor can together look at patterns of behaviour and establish why certain things have happened and then look at a healthier way forward that is good for the client. It is all about the client’s wants and needs. It can be a short term set of counselling sessions or it can be a more explorative kind of therapy, which can involve months or years depending on each individual needs.

Counselling Families.

Family counselling is beneficial when family life becomes so difficult that you are not sure how you can all carry on living in the same house. Very often it is about lack of communication and certain family members not feeling heard. It can be beneficial to talk to someone outside of the family home in a completely different setting. Someone who can talk to the family about what they can see and hear in the room, while the family interact. It can encourage the family to speak up and often it can be about putting in boundaries, which will help with the dynamics of day to day life. In every family every individual is different with different perspectives. Within a structured session certain issues can be identified together and continue to be worked on when the family leave the room.


Bereavement goes much further than the loss of a loved one, as it ultimately brings with it many other significant losses which we will not even realise. For example the loss of childhood, loss of independence, the loss of identity. The majority of clients say that they feel the need to talk to someone outside of the family as they don't want to burden those close to them. Have you felt like this?

Training, qualifications & experience

Advanced Diploma in Therapeutic Counselling (Integrative)
Certificate - Counselling Skills.
Certificate - Counselling Studies.
Certificate - Cognitive Behavioural Therapy (CBT).
Certificate - Therapeutic Applications of Mindfulness.
Certificate - Impact of Loss and Bereavement in Families.
Certificate - Sexual Abuse Awareness.
Certificate - Alcohol Awareness.
Certificate - Drug Awareness 1 & 2.
Certificate - Mental Health Awareness.
Certificate - Existential Perspectives in Bereavement.
Certificate - Memory Jars and Tiles.
Certificate - Dual Diagnosis.
Certificate - Windows into Substance Misuse.
Certificate - HIV Awareness.
Certificate - Challenges and Dilemmas.
Certificate - Person centred/psychodynamic perspectives
Certificate - Challenges and dilemmas
Certificate - Bereavement skills with Dr Bill Webster
Certificate - Carefully managing your on line presence
Certificate - Legal and ethical issues working with children
Certificate - Creative interventions
Certificate - Exploring the shadow side
Certificate - Safeguarding children and young people
Certificate - Living and working with dissociation
Certificate - Domestic violence based on the Freedom Programme
Certificate - Mindful therapy with Dr Meg Barker
Certificate - Sex gender and sexual diversity
Certificate - Helping families recover in addiction, trauma and mental health
Certificate - Post traumatic stress disorder from a multi modal perspective
Certificate - TA an evidence based Therapy by 2020
Certificate - Symposium on addictive disorders with Irvin Yalom
Certificate - The rising prevalence of sex and pornography addiction

I attend training every year in order to enrich my professional development.
I am an accredited member of the BACP

Member organisations

Registered / Accredited


Accredited register membership


From £50 per 50 minute session.
Concessions for counselling students and those on low incomes.

Further information

I do most of my private counselling from my home in Purley which is situated in a quiet road in between the A22 and A23. I am also happy to travel to you should that be more convenient.
It is free to park outside my home and there are no parking restrictions.

Maps & Directions

Purley, CR8

Type of session

Online counselling: Yes
Telephone counselling: Yes
Face to face counselling: Yes
Home visits: No

Practical details

Sign language: Unspecified
Other languages: None


Accessibility information
Wheelchair access: Unspecified


I generally work Tuesday Wednesday and Thursday 10am until 9pm but can be flexible.

Types of client

Young people
Older adults