Heather Prime

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Msc, Reg MBACP - Prime Counselling
Available for new clients
Available for new clients

This professional is available for new clients.

Cranbrook, Kent, TN18
Available for new clients
Available for new clients

This professional is available for new clients.

About me


I offer both face to face sessions and video/phone call sessions! I'm more than happy to provide the type that you feel most comfortable with! I currently have weekday availability from 6pm and varied weekends - please do get in touch to discuss or you can book an appointment straight away and see current available slots on my website.

About Me

Hello, my name is Heather and I am person-centred counsellor based in Newenden, Cranbrook. I am a qualified counsellor with a master’s in Counselling & Psychotherapy as well as a BSc in Psychology with a Counselling Psychology focus and a qualification in working online. I am a member of the British Association of Counselling & Psychotherapy (BACP) and the British Psychological Society (BPS). I have been counselling for many years now and started my training in 2015. I have previously volunteered and worked for multiple charities within Worcestershire with both adults & young people/children until recently when I relocated to Kent. I have previously worked as a counsellor within a local secondary school alongside my private practice helping to support people just like you. I have worked previously with many different clients with varying reasons for coming to counselling, I have a particular passion for working with clients from a neurodiverse background and can accommodate such needs wherever required. I am continually striving to develop my practice and knowledge and as such regularly attend training days and events to further my knowledge. I can offer several creative ways of working if this is something you would like to do also, this can be discussed over email or within sessions. I am also happy to work together in person or via video/phone calls. 

Why come to counselling?

People seek counselling at many different times in their lives for many different reasons. Counselling can provide you with a safe and confidential space to explore your issues without fear of judgement or consequences within your personal life. Many times, people can feel like they cannot talk to those who are closest to them because of fearing their reactions and the problems this may cause in your relationships. These feelings can be very overwhelming and can take over all of your thinking capacity, meaning that acknowledging you need help and asking for it can be scary. If you believe that you are ready to look for help, counselling may be a wonderful way for you to work through how you’re feeling. There are many types of counselling and some may work for you and some may not, it’s important to have an idea of what to expect before you work with someone. The counselling that I provide is an approach called person centred counselling. By working in this way, I have the belief that the client is the one with all of the knowledge of how best to help themselves, as such I will aid you to work through your issues so that this knowledge becomes clear again. I believe that you have the ability to find your own growth and the desire to change your life in the ways which will work best for you. I do this by providing a facilitative therapeutic relationship which is free from judgement.

Counselling is a confidential service, this means that what you share will not be shared outside of the counselling room unless there is a severe risk of serious harm to yourself or others or any crimes are disclosed, this can be discussed further over the phone, email or in person.

About my practice

I work from a calm environment based in Newenden with plenty of free parking available, which is easily accessible to most, sadly there are quite a few stairs that may pose an issue if you use a wheelchair and/or cane although adjustments and aid will be available if this is the case or online/telephone sessions are available. If you would like to arrange a first meeting please do email, call or text me, whichever you prefer. Please be aware that CCTV recording does take place on-site of the property. An initial, half price introduction session is available at first so that you can have the chance to ask any questions you may have and get a feel of whether I am the right counsellor for you. This session will be in general tend to be shorter so that you can meet me and hear more about what to expect from counselling and myself rather than being thrown straight in, but please do allow for the full hour in your schedule. 

Training, qualifications & experience

  • MSc in Counselling & Psychotherapy
  • BSc in Psychology (Counselling Psychology)
  • Certificate in Online & Telephone Counselling
  • Counselling Skills Level 3
  • Counselling Skills Level 2
  • Awareness in Bereavement Care
  • Cruse Bereavement Care Child & Young Person Elective
  • Multiple CPD courses ranging from working with autism to the impact of childhood bullying
  • Dealing with Distress: Working with Suicide & Self Harm
  • Behind the Screen - Working Online

I also have experience working within multiple charities working with bereavement & with children & young people.

Member organisations

British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Therapies offered

Photos & videos


£50.00 per session

Concessions offered for

  • Trainee counsellors

Additional information

Counselling sessions last for 50 minutes to an hour and cost £50. The first session is offered at a reduced price of £25 & lasts around 30 minutes. You can pay via cash, card, bank transfer or PayPal, whichever is easiest for you. There is no obligation to return for further sessions however, bulk bookings of 6 sessions are available at a discount (£280, saving you £20). Session times are flexible and can be inquired about in your initial inquiries.

When I work

Mon Tue Wed Thu Fri Sat Sun

Please get in touch for specific session availability.

Newenden, Cranbrook, Kent, TN18

Type of session

In person

Types of client

Young people (13-17)
Young adults (18-24)
Adults (25-64)
Older Adults (65+)

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit gov.uk , or contact this professional directly

Wheelchair user access
Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

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