Hayley Grilli

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Pronoun: she
Available for new clients
Available for new clients

This professional is available for new clients.

Hertford, Hertfordshire, SG14 1DJ
Available for new clients
Available for new clients

This professional is available for new clients.

About me

Chapters Therapy, offers professional counselling and psychotherapy services to people in Hertford and the surrounding areas for face to face sessions and people nationwide for online sessions.

I work in a person centred way, meaning that I am non directive in my approach. Taking the time to listen and understand where you are now, and to work towards where you want to be.

I have worked predominantly with clients with a Borderline Personality Disorder (BPD) diagnosis helping them to identify where their behaviours and thought patterns developed and work on ways of coping with the overwhelming feelings that come hand in hand with the symptoms of BPD, and to get to a place that feels like they have regained control. 

I have also worked extensively with people coming out of Domestic Abuse or prolonged exposure to a relationship with narcissistic & coercive people. We work together, in a non directive way, to identify patterns of behaviour to develop new pathway to break free from people pleasing and to find their voice.

We will work together to create a safe and supportive environment where you can explore your thoughts, feelings, and experiences in a confidential setting. I also work with those struggling with addiction, anxiety, depression, relationship issues, trauma, sexual abuse & childhood trauma. We can work together, at your pace to help you navigate towards healing and growth.

Using therapeutic techniques, we can work together to help you to find the skills that will enable us to tackle the difficult and more painful areas that are difficult to address. Therapy isn't easy when we get to the root issues, however, with the right tools, we can go there safely in a way that's not too over-whelming and where it will be hard, when we work safely, that uncomfortable space, will become healing and growth.

If you are in need of professional support, Please get in touch for a free consultation to see if how I work, could be a fit for you. 

Training, qualifications & experience

Levels 2,3 & 4 Therapeutic Counselling Diploma Level.

Member organisations

British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Therapies offered


£55.00 per session

Additional information

Concessions are available for those on a lower income & students

27A Fore Street, Hertford, Hertfordshire, SG14 1DJ

Type of session

In person

Types of client

Young adults (18-24)
Adults (25-64)

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit gov.uk , or contact this professional directly

Wheelchair user access
Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

I have a different space within Hertford that is wheelchair accessible with a disabled toilet.

Online platforms

Hayley Grilli
Hayley Grilli