Claire Robertson Verified Professional Verified Professional
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About me

I am Claire Robertson the founder of Heartwork Services.  I am passionate about Counselling.  My approach to Counselling is open, empathic, and understanding.  When working with you through the challenges you face, I value creating a warm, non-judgmental environment to help you feel comfortable, supported, and empowered.  My aim is to support you on your journey to discover that you have the tools required to overcome the challenges in your life.  I can also help you learn new techniques and develop other tools to make improvements to your sense of wellbeing.

Training, qualifications & experience

I have worked as a Counsellor in various setting such as Cruise Bereavement Care Scotland, the University of Dundee and in Private Practice.  Being a member of the British Association of Counsellors and Psychotherapists (BACP) I have extensive training in counselling and experience of face to face, telephone, online, and walk and talk Counselling.

I have a masters with distinction in Counselling from the University of Abertay, Dundee.  I offer individual Counselling supporting people with a variety of needs, such as anxiety, depression, low self-esteem, and bereavement to name but a few. 

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Other areas of counselling I deal with

Art and Creative Therapy

Psychoeducation, mindfulness and breath work.

Walk and Talk Nature Therapy


Free initial telephone session

Concessions offered for

  • Low income
  • Keyworkers
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

The fee for a 50 minute consultation is £45.00 for privately fee paying clients.  However, if you are funding the Counselling through Private Health Insurance the fee will be agreed directly with the insurance company.  We have a variety of Payment Options which include:
BACS Transfer, Debit or Credit Card, and Cheque or Cash.

Further information

Face to Face; In person counselling is available from a private therapy room in Dundee.

Online & Telephone; Counselling from the comfort of your own home.  We can listen, support, and help you from a location of your choice.

Walk & Talk; Counselling without the constraints of being indoors.  Sometimes the simplest solutions are the most beneficial.

Psychoeducation, Mindfulness and breath work; Learn a range of skills, techniques and information to help in your every day interactions with self and others.

Art/Creative Therapy; Explore art materials either physically or digitally to help explore a range of issues, feelings and concerns or learn new ways to explore what is on your mind.  I can also teach you how to use art materials for you to practise and build creativity into your day.

Ursulas Beauty Salon, 274 Blackness Road, Dundee, Angus, DD2 1RW

Type of session

In person

Types of client

Older adults

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit , or contact this professional directly

PVG Scheme

In Scotland, criminal records checks are carried out by Disclosure Scotland. Professionals working with children or vulnerable adults must join the Protecting Vulnerable Groups (PVG) Scheme. You can learn more at , or contact this professional directly.

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Online platforms