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Serena Menell BA (Hons), MNCS - accredited

Cheltenham GL50 & GL52
07740 946794 07740 946794 Registered / Accredited

About me

Currently offering telephone and video conferencing (zoom/whatsApp/Skype) remote counselling, and Walk and talk counselling. Please contact me to discuss face to face counselling.

I have 17 years experience in counselling working with a wide variety of clients, with a wide variety of emotional issues. My particular areas of interest and expertise include:

  • Anxiety
  • Phobias
  • Panic depression
  • Lack of motivation
  • Feeling stuck and overwhelmed
  • Low self-esteem
  • Lack of confidence
  • Gender and sexuality issues,
  • Relationship
  • Work and communication issues,
  • Self-development and achievement of goals

I have extensive experience in the field of grief, loss, bereavement and trauma and also in the field of illness, injury, chronic long term health conditions, pain, disability and accidents.

Crisis Management:

Online (zoom, whatsApp, Skype etc) and telephone support available. Also offering "Walk and Talk" support. Please contact me to discuss your own particular needs.

Please contact me to discuss face to face counselling.

Please email or call me on 07740 946794 to discuss your personal situation and needs.


My Background

I am an integrative therapist in Cheltenham offering one to one, long or short term counselling to adults and young adults. I work from a peaceful therapeutic space which is central and easily accessible. I also offer telephone counselling for clients who prefer this, or who are not local. I offer some weekend and evening appointments.

As an integrative therapist I am trained in a variety of approaches and work in client centred, sensitive and individually focussed way. I can offer general integrative counselling, a listening and supportive space and I am also a both a certified Cognitive Behavioural Therapy (CBT) practitioner, working in a more solution focussed goal oriented way, and a qualified in Emotional Therapeutic Counsellor (ETC) which is a holistic therapy using specific techniques to help alleviate emotional, upset, pain and blocks.

One size certainly doesn't fit all and the service I offer is very personalised. I work in collaboration with my clients to help them overcome emotional difficulties, pain and to encourage empowerment, change and self-devolopment. My goal is to help my clients to gain the skills and strategies to face and to cope with the challenges life presents and to establish a solid self-belief and sense of self. The concept of "in all things balance" is central to the way that I work. It's about people feeling ok about the issues they have experienced, are experiencing and will experience and their belief in their own ability to manage what comes their way. I offer a safe, empathic, confidential and non-judgemental space where you will be heard, supported, and allowed to express in your own way and in your own time.


Whatever your presenting issue please feel free to call/email for an initial discussion and free initial assessment.

All calls/messages/emails will be returned. Please leave details of the best times to call you back.

Training, qualifications & experience

  • Diploma in Emotional Therapeutic Counselling (ETC)
  • Certificate in Counselling Supervision
  • Advanced Practitioner Certificate in Cognitive Behavioural Therapy (CBT) (Level 5)
  • Certificate in Bereavement Awareness
  • Certificate in Counselling Studies (Level 3)
  • Certificate in the Fundamentals of Psychotherapy and Counselling

Additional training includes: Attachment Theory, Existential Psychotherapy and Transpersonal Psychotherapy.

Alongside working in private practice, I was a Cruse Bereavement Volunteer for 14 years. I also worked as a Supervisor for Cruse Bereavement Care.

I have extensive experience of working for various organisations and charities including: Eating disorders, and LBGTQ support, anxiety and depression.

My background is in the Social Service working as an Employment Officer in the field of learning disability, physical and sensory disability. I have also worked in the field of personal injury/medico legal work.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


National Counselling Society

The National Counselling Society

This Not For Profit association of counsellors and psychotherapists aim to support the counselling profession, members and training organisations.

In 2013 the NCS register was accredited by the Professional Standards Authority under the Accredited Voluntary Register Scheme. Accredited by the Professional Standards Authority.


The National Council of Psychotherapists

National Council of Psychotherapists

Accredited register membership

National Counselling Society

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Areas of counselling I deal with

Other areas of counselling I deal with

Emotional Therapeutic Counselling

Therapies offered

  • Acceptance and commitment therapy (ACT)
  • Behavioural therapy
  • Cognitive and behavioural therapies
  • Cognitive behavioural therapy (CBT)
  • Cognitive therapy
  • Compassion-Focused Therapy
  • Dialectical Behavioural Therapy (DBT)
  • Existential therapy
  • Integrative
  • Interpersonal therapy
  • Mindfulness
  • Person-centred therapy
  • Psychoanalytical and psychodynamic
  • Schema Therapy
  • Solution focused brief therapy
  • Transpersonal psychology


  • Free initial 30 min initial consultation by telephone or video conferencing.
  • £45 per 50 mins face to face counselling session.
  • £40 per 50 min walk and talk counselling session.
  • £40 per 50 min remote counselling session (zoom/WhatsApp/Skype
  • £35 per 45 mins telephone counselling session
  • No cancellation fee as long as 24hr notice is given.
  • No need to book and pay for block sessions.
  • Please contact regarding concessions and reduced fees.

Concessions offered for

  • Keyworkers
  • Low income
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Further information

Please contact me to discuss your individual counselling needs.



Type of session

In person
Home visits

Practical details

Sign language Unspecified
Other languages French


Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Wheelchair user access

I offer online and telephone counselling. I offer walk and talk counselling.


Monday to Friday 8am - 5pm. Evenings 5pm - 9pm. Some Weekend availability.

Types of client

Young people
Older adults
Serena Menell BA (Hons),  MNCS - accredited

Serena Menell BA (Hons), MNCS - accredited