Phyllis Smith MBACP, MA, Pg Dip (Law), MCIOL

Phyllis Smith MBACP, MA, Pg Dip (Law), MCIOL

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185 Mill Road
St Philip's Church Centre


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About me

I am a qualified counsellor and a registered member of BACP. I have worked in the NHS, a secondary school, Centre 33 and Cambridge Cancer Help Centre. Currently, I am also a counsellor working for Cambridgeshire Consultancy in Counselling.

If you're feeling the impact from low mood, anxiety and depression, stress, or feeling stuck or trapped in a relationship, or unsure of your identity or direction in life, or simply feeling sad and want to talk to someone, I am here to listen to you and to explore your issues with you.  My varied cultural exposure and life experience as a linguist (bilingual in Chinese and English), a mother and a Christian as well as my professional experience as a counsellor means that I can relate to your issues more easily, whether it is cross-cultural issues, relationship issues, health issues, bereavement, or existential and identity issues. To make a no-obligation enquiry, just contact me by email and I'll respond to you as soon as possible.

About my counselling:

As an integrative counsellor, my approaches cater for your needs according to your issues, age, personality and background. I provide counselling to your best interests with the ultimate goal that you will be able to understand more about yourself and the situations you are in, to develop insights about your own issues, and eventually to make changes that may transform your lives in the longer term.

I strongly believe that relationship is the most essential element in counselling and building rapport successfully with my clients is what I am reputed for. My role is to offer you a safe, confidential and non-judgemental space to voice out and for me to listen to your emotional needs.

Counselling can be a daunting experience, especially if you haven't done it before. It is my job to reassure you at our initial assessment session that counselling is what you are seeking and if not I may be able to signpost you on to other agencies. The initial assessment session is also an opportunity for us to meet and understand a bit about each other, have a preliminary discussion of the issues you want to focus on and for you to decide whether we can work together in this collaborative partnership.

I offer short-term (just a few sessions) and long-term counselling (open-end). The duration is to be discussed between you and me and will be reviewed regularly.

About my special interests:

Health-related issues - I have an amateurish interest in medicine and a passion in helping patients who are going through procedures, diagnostics and treatments and the aftermaths of illnesses and are experiencing a mixture of feelings such as anger, shock, fear, health anxiety and depression due to a medical condition or illness. I have worked in various roles in Addenbrooke’s Hospital and have substantial experience working with clinical psychologists, consultants, nurses and patients.

Cross-cultural issues - Having lived in another country before, I have developed a strong interest in other cultures and the impact of cultural difference on people. My cosmopolitan experience also makes it easy for me to understand the negative thoughts and feelings of people living and working in the UK, e.g. issues with integration, identity and cultural barriers. I am also experienced in cross-cultural issues relating to second and third generations.

Christian counselling - I am particularly interested in providing Christian counselling to people who prefer to discuss their personal issues within a spiritual context. This can be useful for people who want to explore existential issues, end-of-life issues, identity crisis and issues of faith.

Mental health issues - I have had training in mental health first aid and SAGE and THYME® which enable me to identify and support patients with emotional distress. It is estimated that 1 in 6 people experienced ‘common mental disorder’ such as anxiety and depression, I believe that it’s my mission as a counsellor to contribute my expertise to help people to manage their mental health better.

Training, qualifications & experience

Qualifications and professional membership:

  • Level 4 Diploma in Therapeutic Counselling
  • MA in Language and Law (Distinction)
  • BA in English Language and Literature
  • Postgraduate Diploma in Law
  • Member of BACP
  • Member of Chartered Institute of Linguists

I am a Registered Member of the British Association for Counselling and Psychotherapy (BACP).  I am bound by the BACP's Ethical Framework for Good Practice in Counselling and Psychotherapy.


I have worked in the following settings:

  • Dialysis Unit in Addenbrooke’s Hospital counselling renal patients;
  • Cambridge Cancer Help Centre counselling cancer patients and survivors and their families;
  • Netherhall School counselling students aged 11-18;
  • Centre 33 counselling young people aged 13-25;
  • JHD Counselling counselling students from Christ’s College, Cambridge University;
  • Cambridgeshire Consultancy in Counselling to provide low-cost counselling.


As a professional counsellor, I receive regular supervision and undergo continuing professional development to improve my skills and keep myself abreast of new ideas in the profession. Below are the training, workshops and courses I have pursued over the years:

  • BACP Private Practice Conference 2018 (webcast)
  • Child Sexual Exploitation
  • Children bereavement
  • Grief and loss
  • Level 2 Psychological Assessment Skills (in clinical setting)
  • Lure of Social Media
  • Managing Risk, Self-harm and Suicidality
  • Mental Health First Aid
  • Psychosis
  • Resilience
  • SAGE and THYME® (to identify and support people with emotional distress in a clinical setting)
  • Self-harm and Risky Behaviour
  • Trauma

Member organisations


Accredited register membership

Other areas of counselling I deal with

  • Health Anxiety
  • End of Life
  • Cross-cultural issues

Photos & videos

  • Counselling Room


For individuals: £45 per session (50 minutes per session). Payment to be made in cash or by cheque at the end of each session.

I also offer a concessionary rate on a case by case basis, please contact me to discuss further.

Further information

I am fluent in English and Chinese (both Cantonese and Mandarin) and I can provide counselling in either language as you prefer. I also have a diploma in French.

Maps & Directions

Cambridge, CB1 3AN

Type of session

Online counselling: Yes
Telephone counselling: Yes
Face to face counselling: Yes
Home visits: No

Practical details

Sign language: No
Other languages: English, Cantonese and Mandarin


Wheelchair access: Yes


Mon to Wed: 9:00-17:00 For evening appointments, please enquire by email

Types of client

Young people
Older adults
Employee Assistance Programme