Phyllis Smith MBACP, MA, Pg Dip (Law), MCIL

Phyllis Smith MBACP, MA, Pg Dip (Law), MCIL

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185 Mill Road
St Philip's Church Centre


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About me

I am an integrative counsellor specialising in anxiety, depression, stress, cross-cultural issues and Christian counselling.

I am a Chinese who was born and bred in Hong Kong and yet spent my last 20 years living in the UK.  My interesting and unique background gives me the opportunity to meet people coming from a diverse culture.  This multi-cultural perspective, in turn, helps me to understand and respect people's needs in a broader sense and a better way.  I am fluent in both Chinese and English.

Life is not always rosy.  People suffer from anxiety and depression for all kinds of reason.  If you're considering counselling, you may want to know why you feel anxious and depressed or to explore whether your upbringing may be a contributing factor.  Alternatively, you may be facing a difficult situation recently and want to find out ways to manage your anxiety and depression better.  Either way, you're on the right track - to take this first step to consider counselling.

As a warm and compassionate counsellor, I adopt counselling approaches that cater for your needs depending on your issues, personality traits, age, ethnic and cultural background and most important of all, your personal preferences in how you want counselling to work for you.

Counselling is about making changes - I will listen to your voices in the counselling room, let you be and become, and help you to make changes to improve your lives if and when you want to.

About my counselling:

Counselling can be a daunting experience, especially if you haven't done it before. It is my job to reassure you at our initial assessment session that counselling is what you are seeking and if not I may be able to signpost you on to other agencies. The initial assessment session is also an opportunity for us to meet and understand a bit about each other, have a preliminary discussion of the issues you want to focus on and for you to decide whether we can work together in this collaborative partnership.

I provide counselling to your best interests with the ultimate goal that you will be able to understand more about yourself and the situations you are in, to develop insights about your own issues, and eventually to make changes that may transform your lives in the longer term.

I offer short-term (just a few sessions) and long-term counselling (open-end). The duration is to be discussed between you and me and will be reviewed regularly.

If you are not sure whether counselling is for you and what counselling is about, please feel free to contact me for a chat; there is no obligation to commit to it until and unless you feel sure.

About my special interests:

Health-related issues - I have an amateurish interest in medicine and a passion in helping patients who are going through procedures, diagnostics and treatments and the aftermaths of illnesses and are experiencing a mixture of feelings such as anger, shock, fear, health anxiety and depression due to a medical condition or illness. I have worked in various roles in Addenbrooke’s Hospital and have substantial experience working with clinical psychologists, consultants, nurses and patients.

Cross-cultural issues - Having lived in another country before, I have developed a strong interest in other cultures and the impact of cultural difference on people. My cosmopolitan experience also makes it easy for me to understand the negative thoughts and feelings of people living and working in the UK, e.g. issues with integration, identity and cultural barriers. I am also experienced in cross-cultural issues relating to second and third generations.

Christian counselling - I am particularly interested in providing Christian counselling to people who prefer to discuss their personal issues within a spiritual context. This can be useful for people who want to explore existential issues, end-of-life issues, identity crisis and issues of faith.

Mental health issues - I have had training in mental health first aid and SAGE and THYME® which enable me to identify and support patients with emotional distress. It is estimated that 1 in 6 people experienced ‘common mental disorder’ such as anxiety and depression, I believe that it’s my mission as a counsellor to contribute my expertise to help people to manage their mental health better.

Training, qualifications & experience

Qualifications and professional membership:

  • Level 4 Diploma in Therapeutic Counselling
  • MA in Language and Law (Distinction)
  • BA in English Language and Literature
  • Postgraduate Diploma in Law
  • Member of BACP
  • Member of Chartered Institute of Linguists

I am a Registered Member of the British Association for Counselling and Psychotherapy (BACP).  I am bound by the BACP's Ethical Framework for Good Practice in Counselling and Psychotherapy.


I have experience in the following settings:

  • Dialysis Unit in Addenbrooke’s Hospital counselling renal patients;
  • Cambridge Cancer Help Centre counselling cancer patients and survivors and their families;
  • Netherhall School counselling students aged 11-18;
  • Centre 33 counselling young people aged 13-25;
  • JHD Counselling counselling students from Christ’s College, Cambridge University;
  • Cambridgeshire Consultancy in Counselling to provide low-cost counselling.


As a professional counsellor, I receive regular supervision and undergo continuing professional development to improve my skills and keep myself abreast of new ideas in the profession. Below are the training, workshops and courses I have pursued over the years:

  • BACP Private Practice Conference 2018 (webcast)
  • Child Sexual Exploitation
  • Children bereavement
  • Grief and loss
  • Level 2 Psychological Assessment Skills (in clinical setting)
  • Lure of Social Media
  • Managing Risk, Self-harm and Suicidality
  • Mental Health First Aid
  • Psychosis
  • Resilience
  • SAGE and THYME® (to identify and support people with emotional distress in a clinical setting)
  • Self-harm and Risky Behaviour
  • Trauma

Member organisations


Accredited register membership

Other areas of counselling I deal with

  • Health Anxiety
  • End of Life
  • Cross-cultural issues

Photos & videos

  • Counselling Room


For individuals: £45 per session (50 minutes per session). Payment to be made in cash or by cheque at the end of each session.

I also offer a concessionary rate on a case by case basis, please contact me to discuss further.

Further information

I am fluent in English and Chinese (both Cantonese and Mandarin) and I can provide counselling in either language as you prefer. I also have a diploma in French.

Maps & Directions

Cambridge, CB1 3AN

Type of session

Online counselling: Yes
Telephone counselling: Yes
Face to face counselling: Yes
Home visits: No

Practical details

Sign language: No
Other languages: English, Cantonese and Mandarin


Accessibility information
Wheelchair access: Yes

Use of lift is possible


Mon to Wed: 9:00-17:00

Mon to Fri evening appointments also available, please email to enquire.

Types of client

Young people
Older adults
Employee Assistance Programme