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Jayne Phillips, Therapeutic Counsellor, Dip Couns, MBACP Registered

About me

When we are struggling with our mental health, it can be difficult to know which way to turn. This can be especially hard if you don't normally talk about things and prefer to push things down and away. Unfortunately, we can only do that for a short while before we start to get symptoms both psychologically and physically.

Perhaps you have tried working things out for yourself, with your family and with your friends. Equally, you may have been to see your GP and approached other health professionals but this doesn't seem to have helped.

Counselling can provide a space for those struggling with feelings of anxiety, fear, panic and sadness; sometimes leading to depression. Over the last year, many people have been dealing with strong feelings of sadness associated with loss. Whether it is an actual bereavement or a loss of normality in a world that is ever changing.

I have worked with these issues and many more for twelve years, in both the voluntary and private sectors. Each client I see is unique and just as clients are individual, the support they require is individual too. There is no 'one cure fits all'  and as an experienced therapist, I understand this.

Counselling is:

  • An opportunity to explore difficult thoughts, feelings and behaviours without being judged or criticised
  • A place where your autonomy is valued at all times
  • A neutral environment for you to make healthy decisions about how you want to move forward in life
  • An opportunity to gain helpful tools/techniques to cope with difficult times
  • Gentle challenge which can help with those feelings of being 'stuck'
  • A relationship of trust and congruence
  • A safe space to begin to understand yourself and to be able to explore strong emotions such as shame and anger

Counselling isn't:

  • Advice giving or being guided in a certain direction (a counsellor will never tell you what to do)
  • A place where the counsellor speaks about their problems or issues
  • Constant talking and asking/answering questions
  • Having to talk about childhood and the past, unless you want to talk about your childhood and the past.
  • About getting things right or wrong

Further info

I am a fully qualified, BACP registered and insured therapeutic counsellor. I trained for four years and have worked with clients since 2009. As part of my professional and ethical responsibility, I continually update my skills and knowledge by means of CPD (Continuing Professional Development).

I have counselled children as young as 11 and my oldest client to date has been in their 80's. There is no maximum age limit! Please note, within my private practice, I only work with adults 18+.

I offer counselling on a short term or longer, open-ended basis, depending on your needs. All appointments are currently offered online (preferably Zoom), by phone or email.


If you decide you would like to contact me, please feel free to call me and leave a short message on my mobile (I aim to return all calls within 24 hours). If you prefer, you can send me a text message or message me on the link at the top of my profile.

What next?

After this initial contact, we can decide which option suits your needs and I will then book an initial session for you.

The initial session will allow you space to let me know what has been going on for you, to ask any questions or go over any concerns you may have.

I invite all clients to get back in touch with me if they would like to book further sessions and we can then agree a regular day/time for these to happen.

Training, qualifications & experience

Training and Qualifications:

  • Counselling and Psychotherapy Central Awarding Body (CPCAB) Diploma in Therapeutic Counselling (Integrative Model)
  • CPCAB Certificates in Counselling Skills and Studies
  • Currently studying BSc (Hons) Psychology (five years)
  • Registered with the BACP (046202) and I hold their Certificate of Proficiency
  • SWADS (Swindon & Wiltshire Alcohol & Drug Service) Training
  • Off The Record Training (young persons counselling)
  • Safeguarding Training

Work Experience (past & present):

  • Private Practice Counsellor working with adults 18+
  • Youth Counsellor with Off the Record, Bath
  • Addictions Counsellor with SWADS (Swindon & Wiltshire Alcohol & Drug Agency)
  • Counsellor with the Carers' Centre, Bath
  • Telephone Counsellor with Mothers for Mothers (Postnatal Depression)
  • Administrator for Relate Avon (Relationship Counselling)

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Therapies offered

  • Cognitive and behavioural therapies
  • Humanistic therapies
  • Integrative
  • Mindfulness
  • Psychoanalytical and psychodynamic
  • Transpersonal psychology

Photos & videos


£40.00 per session

Concessions offered for

  • Keyworkers
  • Low income
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

Free initial telephone consultation (this is not a counselling session)

All online/telephone sessions are an hour long and charged at £40. I am currently able to offer concessionary places for key workers and those on low income/unemployed

Short term email support can be provided with up to three emails and charged at £20 per email

Payment is made by bank transfer


Monday Tuesday Wednesday Thursday Friday Saturday Sunday

At times, I am able to offer flexibility with my working days and times; please ask if you require specialist slots due to the nature of your work or situation.

Published articles

Type of session


Types of client

Older adults

Online platforms

Jayne Phillips, Therapeutic Counsellor, Dip Couns, MBACP Registered

Jayne Phillips, Therapeutic Counsellor, Dip Couns, MBACP Registered