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About me

How does counselling help?

A cuppa and chat with friends can often provide exactly what we need when facing difficulties in life… But what if friends’ well-intended advice just isn’t working this time? Maybe it's time for you to see if counselling can help.

How I work

Hello, my name is Donna and I’m a qualified, experienced Counsellor; I offer you a compassionate, common-sense and theoretically based approach to help you explore what is troubling you. I provide short and long-term therapy, tailored to individual needs.

This is what I won’t offer you: even more well-intended advice or opinion, nor will I promise that problems you are experiencing will be ‘solved’.

This is what I will offer you: time; such a luxury in today’s fast paced world, time to see more clearly what troubles you, time to find a way forward that’s right for you. A respectful, confidential, non-judgemental and compassionate space where together, we can develop a trusting relationship for you to feel truly heard.

New to counselling therapy?

You may be feeling unsure, ashamed or anxious about seeking professional help; this is completely okay and understandable. By reading my listing on the Counselling Directory you have taken the first step...

What to expect when we meet

The second step is for us to schedule a time to meet; this is an opportunity for us to set aside some time for you to describe the difficulties you are facing. I can further explain how I may be able to support you. I hope that this will help you to decide if you would benefit from counselling; please be assured, there will be no obligation on your part to book further sessions.

Returning to counselling therapy?

When we meet I will be interested to understand what worked well with your experiences of counselling in the past - and anything that you would like to be different this time. From this point, we can collaboratively agree the structure for future sessions for the issues that you want to address.

Training, qualifications & experience

FdA (with Merit) in Counselling, University of Greenwich:

I trained as a Humanistic Counsellor and studied Person-Centred, Gestalt and Existential theoretical models.

These approaches ensure that I place utmost importance on you, the client, at all times during our work together. I am led by you to work at a pace that feels safe, manageable and helpful.

I truly believe that this approach can facilitate growth and change - that it is possible to reach our full potential. As our therapeutic relationship strengthens, I may challenge emerging distorted beliefs that have become fixed and problematic to your sense of well-being; how you view yourself, your environment, others, the world...

Since gaining my Counselling qualification I have broadened my modalities and incorporate Cognitive Behavioural Therapy (CBT) and Solution-Focused approaches into my practice.

This ensures that I can offer practical, theoretically based interventions that are tailored to meet individual needs; after all, each and every one of us are unique, which is the complexity and delight of being human.

Post Qualification Diploma in Counselling Supervision: I provide Supervision for fellow professionals by developing collegiate working relationships, promoting safe and ethical practice, offering a supportive space to explore further learning and an opportunity to reflect, grow and re-balance.

I am a Registered and Accredited member of the British Association for Counselling and Psychotherapy:

My Counselling and Supervisory practice is underpinned by BACP Ethical Framework for the Counselling Professions. I attend regular Supervision and actively engage in continued professional development (CPD) to ensure my knowledge is current and relevant to client needs.

I am fully insured and have up to date criminal record checks endorsed by the Disclosure Barring Service (DBS).


Since gaining my counselling qualification in 2012 I have had the privilege of working in different settings and with many people from all walks of life. This has included working within hospice and prison environments.

I have worked with young people, adults, older adults and families.

I also teach on behalf of Organisations who wish to better understand the complexities of addiction and how to effectively work with substance misuse clients.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Photos & videos


From £60.00 to £70.00

Concessions offered for

  • Trainee counsellors

Additional information

My Counselling and Supervision practice is available from Tuesday to Friday weekly:

  • Counselling appointments up to 6pm are charged at £60.00 per 50 minute session.
  • Counselling appointments after 6pm are charged at £70.00 per 50 minute session.
  • Limited weekend appointments are available and subject to negotiation.
  • Supervision appointments are charged at £70 per hour. I offer a discounted rate of £100 for 1.5 hour appointments.

Payment is due at the time of each appointment by cash, bank transfer or cheque.

I require a notice period of 48 hours if you cannot attend your appointment; this can allow me to offer your appointment time to other clients, who may be waiting to be seen. I will endeavour to give you the same notice period if I need to cancel your appointment.

Please note: If you are contacting me via telephone and I cannot answer, please leave a message on my confidential voicemail and I will return your call as soon as possible.

Please confirm if I can leave you a message if you are unable to answer.


Monday Tuesday Wednesday Thursday Friday Saturday Sunday

My Counselling and Supervision practice is available from Tuesday to Friday; I offer face to face, online, and Walk & Talk therapy sessions.

Further information

Due to the Coronavirus pandemic we are living through extremely challenging times; you may notice more stress, fear and anxiety, or perhaps daily life has become problematic?

If you are considering seeking professional help, but feel that online counselling isn't appropriate for you, I provide the option of Walk & Talk therapy sessions: this is a great way to access counselling; the combination of low impact exercise, nature and fresh air is proven to support mental health. Please contact me if you would like further information about Walk & Talk counselling.


Type of session

In person

Types of client

Young people
Older adults


In person supervision
Online supervision
Telephone supervision

My supervisory style is first and foremost relational; my aim is to support you from a wholistic approach, which ensures that your clients receive the best possible care and your resilience remains robust.

View supervision profile

Donna Arnold-Jones

Donna Arnold-Jones