Carolyn Heffey

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she/her
RMBACP Accr CP Counselling & Wellbeing Therapies, Supervisor

About me

If you’re exploring the idea of working with a psychotherapist, it may be because something in your life no longer feels manageable—or perhaps you’ve simply reached a moment where you’re ready to pause, reflect, and seek support. Whatever has brought you here, I want to acknowledge the courage it takes to begin this journey. Reaching out can feel daunting, especially when you're facing emotional distress or navigating challenges that affect your day-to-day life. But even searching for a counsellor is a powerful first step toward change.

Counselling offers a safe, confidential space to explore what’s troubling you, gain insight into patterns or experiences that may be holding you back, and begin to move toward a life that feels more aligned with your values and hopes. It’s not about having all the answers—it’s about creating room for understanding, healing, and growth at your own pace.

I bring a wealth of experience from working in diverse therapeutic settings, including colleges, schools, bereavement services, and Rape Crisis centres. I’ve supported both adults and children, including those navigating the criminal justice system, and I hold a deep respect for each person’s unique story.

I also have experience working with the LGBTQ+ and transgender communities, and I strive to offer an inclusive, affirming space where all identities are welcomed and honoured.

I have many year s experience working with clients who are neurodivergent.

 I am an experienced EAP counsellor supporting individuals across the blue light services—Police, Ambulance, NHS, Home Office, Government departments, and other frontline organisations. I understand the pressures and complexities that can come with these roles, and I offer a compassionate, grounded approach to support those who serve others.

If you have any questions or would simply like to explore whether counselling with me feels like the right fit, I’m happy to offer an initial phone call or email exchange. There’s no pressure—just a chance to talk things through.

I look forward to hearing from you, and walking alongside you as you take this next step.

Training, qualifications & experience

I offer a safe, confidential space where you can explore the challenges you're facing and begin to understand what’s impacting your wellbeing. With experience supporting both adults and children, I work sensitively with issues including trauma, sexual violence and abuse, domestic violence, bereavement, anxiety, depression, relationship difficulties, low confidence, and self-esteem.
I also have extensive experience working with public sector organisations, including the NHS, government departments, and all blue light services, providing compassionate support to those in demanding roles.

Years in Practice: 16 Years

Membership: British Association for Counselling & Psychotherapy - Registered Accredited  Member
Training: Integrative Counsellor - 2011

  • Diploma Level 5
  • Year Graduated: 2011
  • Year I Began Practice: 2011

Accredited Certificate: NCFE - Independent Sexual Violence Adviser Development Programme - 2019

Accredited Certificate: NCFE - Working with children and young people Development programme -  January 2021

Wire house- Managing Aggression and Violence

Cheshire West and Cheshire local Authority- Safeguarding adults, children and young people
 
Psychotherapy uk- Understanding and working with individuals with Autism Spectrum Disorder
 
SafeTALK- Suicide Alertness for everyone

Relationship Counselling 

Group Facilitator Induction Training BEAT
 
Introduction to Art Psychotherapy - Solar Arts

LSIS Safeguarding

Emergency First Aid at Work

Mental Health Awareness
 
Suicide Awareness training

Autism and Asperger's Training

Fire Marshal Training
 
On Site Trauma Support Training

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.

BACP
British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred). Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA). Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision. Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training. All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Areas of counselling I deal with

Photos & videos

Fees

£60.00 per session

Health Insurance/EAP

  • BUPA
  • Health Assured
  • Healix
  • Telus Health

Additional information

All sessions 1-hour sessions.

  • Children and Adults £60 per session.
  • Couples £85 per session.
  • Parent and child session £85 per session.
  • Supervision Available,  Please see my supervisors profile 

When I work

Mon Tue Wed Thu Fri Sat Sun
Early morning
Morning
Early afternoon
Late afternoon
Evening

Further information

I  am a fully qualified  Angelic Reiki. Practitioner  Please feel free to enquire for more Information.

  • Angelic Reiki and Crystal Healing benefits.
  • Deep Relaxation
  • Calms the body and mind
  • Can provide relief for pain and tension in the body.
  • Beneficial  for stress, anxiety and depression.
  • Deep level of healing for blocked energy.

Mersey Road, Runcorn, Cheshire, WA7

Type of session

In person
Online
Phone

Types of client

Young people (13-17)
Young adults (18-24)
Adults (25-64)
Older Adults (65+)
Couples
Families
Organisations
Employee Assistance Programme

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit gov.uk , or contact this professional directly

Online platforms

Zoom
Discord
FaceTime
Microsoft Teams
Whatsapp

Supervision

In person
Online
Phone

I offer supervision to student counsellors, qualified counsellors and any other professions that require you to have regular supervision.

View supervision profile

Carolyn Heffey
Carolyn Heffey