Caroline Burnell

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her/she
CertHE Counselling | MBACP | Owner of Letter C Therapy

About me

Life in today’s world can feel relentless: juggling relationships, navigating expectations, and having a busy brain that won't switch off, while trying to hold it together for everyone else. If you’re feeling the weight of it all, you’re not alone.

I support people navigating anxiety, a relationship shift, life changes, grief, or that growing sense that something needs to change. 

I’m qualified in person-centred counselling, which means you are at the heart of our conversations together - we go at your pace and talk about the things that feel important for you to explore, in a space that allows you to talk freely, feel truly listened to, and start feeling less alone.

It's not about quick fixes - it's about a space that you can finally put down some of the things you've been holding. 

Appointments are available on weekdays in the early morning and late afternoon/evening, and Saturday mornings from my room in Conwy, North Wales, or via phone or online to suit your needs. 

Training, qualifications & experience

Qualifications & Training:

  • Level 4 HECert in Counselling (Bangor University)
  • Level 3 Counselling Skills (Coleg Llanrillo)
  • Qualified Mental Health First Aider (MHFA England)
  • Certificate in Online & Telephone Counselling (Counselling Tutor)
  • Working with Loss & Bereavement Certificate (Cruse)
  • Undergo regular CPD including domestic abuse, working with neurodiversity, managing disordered eating, LBGTQ+ issues, working with trauma, and bereavement

Experience

  • 2 years experience as a Shout volunteer 
  • 1 year experience within NHS therapy student placement 
  • 1 year experience with Choose Therapy as a student placement
  • 20+ years working in the corporate sector, winning Woman of the Year 2022 from Cox Automotive’s Women with Drive initiative, as well as being inducted into the What Van? Hall of Fame 2025. for my work highlighting and championing mental health awareness

Additional information

  • I am a registered member of the British Association of Counselling and Psychotherapy (MBACP)
  • Fully insured to support clients face-to-face, online, and over the phone

Member organisations

BACP
British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred). Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA). Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision. Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training. All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Areas of counselling I deal with

Therapies offered

Fees

£60.00 per session

Additional information

I offer individual face-to-face, online, or telephone appointments, for adults over the age of 18 in a safe and confidential environment. Each session is 50 minutes. 

I charge a flat, transparent fee of £60 per hour to everyone, as I believe this to be fair and consistent for all. 

When I work

Mon Tue Wed Thu Fri Sat Sun
Early morning
Morning
Early afternoon
Late afternoon
Evening

I offer flexible in-person, online, and telephone appointments ‘out of hours’, which includes early mornings, evenings, and weekends.

Further information

I am qualified in person-centred counselling, which means you are at the heart of our time together. Our time together is guided by what feels most important to you so you can feel truly heard, supported, and, perhaps most importantly, understood.

The C in Letter C Therapy stands for Caroline, for Counselling, and for the things that bring people through the door - Concern, Change, Compassion, Connection, and the Courage it takes to ask for help. I work with adults navigating anxiety, big life changes, grief, stress, and the quiet question of 'who am I', bringing warmth and genuine care to every conversation.

17 Connaught House, Riverside Business Park, Benarth Road, Conwy, Conwy, LL32 8UB

Type of session

In person
Online
Phone

Types of client

Young adults (18-24)
Adults (25-64)
Older Adults (65+)

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit gov.uk , or contact this professional directly

Online platforms

Doxy

Social