Lorna Day Counselling Registered MBACP (Accredited).

Training, qualifications & experience

BSc (Hons) Health and Social Care  2:1

Level 4  ABC Diploma in theory and practice of counselling 2010

Diploma in Cognitive Behavioural Therapy

GDPR training October 2018

Certificate in couple counselling  2016

PODS training day , Dissociation and DID : The Fundamentals 2017

Certificate in Health Promotion level 3   Open University

Certificate in Managing Care    level 3  Open University

Working with children and families (Open University)

Death and Dying (Open University)

Cruse Awareness in Bereavement Care course 2008

Award in Cruse Bereavement Care Supervision, 2011

Ascentis Award in Cruse Bereavement Care supervision level 3

Assist workshop in suicide first aid September 2008

Samaritans crisis helpline 2007-2009- listener on the crisis phone line

Registered nurse training 1989-1992

I am a qualified  counsellor  having studied for 3 years in the classroom to gain an ABC level 4  diploma in the theory and practice of counselling in 2010.

I practice within the ethical framework of the British Association for Counselling and Psychotherapy of which I am a Registered and Accredited member. I fulfil their criteria by having monthly supervision. This is with a very experienced, qualified counsellor that is a registered member of BACP that has trained as a supervisor.

I also regularly update my knowledge by doing continual professional development as per BACP requirements.

  I have worked with those that for example may feel   low in mood, have been suffering from depression and are   feeling anxious .Sometimes this anxiety can lead   on to   feeling panicky or suffering from panic attacks. There are various reasons for this that I have been able to enable clients to work through.

Relationship issues, work related stress,  bereavement ,low self esteem, feeling sad and health issues are other common issues that bring people to my counselling practice. Some just come for sessions to work out what is triggering them to feel as they feel. I have a particular interest in working with grief and loss and also studied  this area within my Health and Social Care Degree.

I hold a 2:1 honours degree in Health and Social care which I feel helps me to empathise with many of the issues  that people bring to counselling .

I am also Cruse trained  and have completed the Cruse Awareness in Bereavement Care course  in 2008 . I am a cruse trained supervisor and hold a level 3 Award in Cruse Bereavement Care Supervision, 2011. I have five years of experience in volunteering for Cruse which is a national bereavement agency , working with the bereaved.  I also held the role of referral secretary where I took the incoming telephone calls and assessed the needs of the caller, this  has  all held me in good stead for my work with my clients.

I have worked as a volunteer on the telephone helpline for a national  emotional crisis help line  in the past and completed the ASIST suicide course in 2008, so I feel that I can empathise with those that are feeling very low and depressed.

I have worked as a trained nurse in a hospital and nursing homes and therefore have gained an insight into the types of health and family  issues that bring clients to counselling. This includes the care of the ill and terminally ill patient . I have liased with their  family pre and post bereavement and  during illness and so I feel I can empathise with the feelings that this can trigger.

I work for clients that approach me on an individual basis and I also work for agencies and employers that offer counselling for employees , I am also willing to accept GP referrals. I have been in private practice for 7 years.

Further information

Privacy Statement for Lorna Day Counselling

The collection of your personal data will begin during our first contact and during the phone call with you to arrange counselling for you with Lorna Day Counselling.  I need your explicit consent for this. If you continue to contact me after reading my Privacy Statement, then I will take this to indicate that you are consenting and opting into my collecting your personal data in order to arrange counselling with you. My Privacy Statement will inform you about the processing, retention of your personal data and the confidentiality of your data that I hold in compliance with GDPR. If you do not attend Lorna Day Counselling after contacting me I will delete your personal data because I keep personal data, no longer than necessary under GDPR.  During the phone conversation or phone call I will ask   you some questions that fall under special category information in order to consider arranging a first counselling session with you.

I am the data Controller and I   am also the Data Processor for Lorna Day Counselling. I am registered with ICO (information commissioner’s office) and I pay a data processing fee.   Registration number:ZA039628

I work in the UK and I do not send information abroad outside of the EU.

Legal Basis for processing client personal data

I am required by data protection law to have a legal basis for processing special category data under Article 6 of the GDPR (General Data Protection Regulation). I also process Data under Article 9 of the GDPR.   I have two of the six possible legal bases for processing data for Lorna Day Counselling.

These are:

1) Consent – Because I process special category information i.e. information about your mental, physical or sexual health

2)Legitimate interests-

The Purposes for collecting and processing client personal data based on the legal basis of consent that I have:

1) Legal basis of Consent

I gather and process special category information relating to physical, mental or sexual health to enable me to make an initial assessment of this and the issues that you present with during your first session and after that to make a continual assessment of your counselling needs. This information also enables me to formulate and implement the content of your counselling sessions with your involvement, working with this information in mind. Under data protection law, I need your explicit consent (1) to do this as required under Article 9 (2) of the GDPR

This information also enables me to be sure that this is the right place for you to be and I would sign post you to another agency instead of Lorna Day Counselling, if necessary.

I gather and process your personal contact data such as your name, address, phone number and email address. One reason for this is so that with your permission I can contact you between sessions if for example you miss a session, you are late for a session, if I need to rearrange a session , to inform you if I am unable to keep that appointment with you or to return a call , a text message or an email from you.

2) Legal basis of Legitimate Interest

I also process your personal contact data such as your name, address, phone number and email address. to include in addition, your GP’s name, address and phone number on the legal basis of Legitimate Interest for reasons regarding breaches in your confidentiality that I will now explain. This   collection of data satisfies Article 9(2) under GDPR.

Everything that you tell me within the counselling sessions is kept confidential by me except for a few exceptions where data may be shared with other agencies for legitimate reasons. For example, where there is an immediate risk of serious harm to self I would inform your GP, where there is a risk of serious harm  to others, and to children I would inform other agencies as well as or instead of your GP.  I would normally do this with your consent, however I may do this without consultation with you if you are not able to discuss the options with me. Also, regarding confidentiality, I do discuss my client work with my supervisor, but my clients are coded and anonymous and I do not mention their names.

I would also share data with other agencies where there is a legal requirement e.g. money laundering, drugs trafficking, offences under The Road Traffic Act or Acts of Terrorism. I would have to share your data if a court subpoenaed your records and I would inform you if this had happened. Where it is illegal to inform you that I have shared your data, I will do this without your consent e.g.  in the case of Acts of Terrorism.

Client records:

A) These consist of client contact and GP contact details, The Privacy Statement and Consent Form, a signed copy of your client contract. They are stored in a locked filing cabinet separate from the notes that I keep on your counselling sessions.

B) Client records also consist of brief handwritten notes that I keep of the sessions. They contain a brief mention of the content of the session and  they also therefore act as a memory jog for me. These notes   are coded so that you cannot be identified from then.  They are kept in a locked filing cabinet, separate to the other forms in point A) above. The notes file also includes any therapeutic charts or diagrams that you may have filled in with me. Client notes also comprise information relating to physical, mental or sexual health, the assessment form/s, family dynamics, work pattern and support network, gleaned during the first assessment session, first contact by telephone or information you give me via email on first contact, or during other sessions.

All client records are kept for no longer than is necessary and are securely destroyed in any case after a period of six years having been held and processed securely   on the legal basis of legitimate interest.

Under Data Protection Law you have the right to:

Access a copy and explanation of your personal data that I hold to include your client notes. If you ask me either verbally or in writing I will provide this within a month.

You have the right to request correction or erasure, in certain circumstances

You have the right to request limiting or ceasing data processing, where applicable.

You have the right to compensation for substantial damage or distress caused by data processing, where applicable

You have the right to data portability i.e. to have your processed data sent to another agency

‘You have the right to complain about Data Protection of your processed data. If you think your data has been misused or that the organisation holding it has not kept it secure, you should contact them and tell them.

If you’re unhappy with their response or if you need any advice you should contact the Information Commissioner’s Office (ICO)’ https://www.gov.uk/data-protection/make-a-complaint.

Your Data is processed under Article 6 and Article 9 (2) of the GDPR.

Thank you

Lorna Day

References : ICO Article 9 and 6 https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/  (

https://ico.org.ik/for-organisations/guide-to-the-general-data-protection-regulation-gd

https://www.gov.uk/data-protection/make-a-complaint