Lorna Day MBACP Accred, MNCS (Prof Accred)
Hi ,Whilst it is not my usual way of working , I am still accepting new clients and am offering phone sessions for clients at this difficult time due to Covid -19 virus . I know how effective it can be to have someone to talk to in confidence outside of a friendship group or those that know us personally, this is also what clients often tell me.
I work with many issues including anxiety , depression, panic attacks, work related stress, anger, low self esteem, health related issues, those that are feeling sad and general counselling. I work with relationship issues, t he issues of separation and divorce and bereavement.
My counselling practice is based in a dedicated counselling room in my home and it is accessed by its own private door. It is set within rural, private and secluded grounds out of the public eye. There is ample parking space for you to park, although parking is at your own risk.
The first couple of sessions are assessment sessions . Here we can work together to arrange counselling for you , I will ask you some questions about yourself and ask you to tell me what is bothering you so that we can plan our work together. I can offer appointments between the hours of 9am to 6pm on a week day except for Fridays. I don't work on Bank Holidays or weekends.
I am based within easy reach of Boston, Sleaford, Long Sutton, Bourne, Spalding, Kings Lynn, .
Before making contact ,would you please read my Privacy Statement which can be found further down under the section marked ' any further information'.
Training, qualifications & experience
Registered Member MBACP (Accred)
National Counselling Society, Accredited Professional Membership. Membership no. NCS19-08644
BACP Certificate of Accreditation January 2016
BACP Certificate of Registration August 2013 Registration number 053498
BACP Certificate of Proficiency July 2013
Level 4 ABC Diploma in theory and practice of counselling 2010
ABC Level 3 certificate in counselling skills 2007
ABC Level 2 certificate in counselling concepts 2006
BSc (Hons) Health and Social Care 2:1
Diploma in Cognitive Behavioural Therapy
Professional certificate of merit in divorce therapy and mentoring 2020
Introduction to safeguarding children (level 1 ) 2019
Safeguarding vulnerable adults ( level 1 ) 2019
GDPR training October 2018
Professional Certificate of Merit in Couple Counselling 2016
PODS training day , Dissociation and DID : The Fundamentals 2017
Death and Dying (Open University)
Cruse Awareness in Bereavement Care course 2008
training to take cruse referrals on the telephone and talk to the bereaved on the phone.
Award in Cruse Bereavement Care Supervision, 2011
Ascentis Award in Cruse Bereavement Care supervision level 3
Samaritans crisis helpline 2007-2009- trained as a listener on the crisis phone line
Registered nurse training 1989-1992
I qualified in 2010 and am an experienced counsellor holding an ABC level 4 diploma in the theory and practice of counselling .
I have worked towards and been granted the status of an Accredited member of the British Association for Counsellors and Psychotherapists (BACP) and I practice within the BACP Ethical Framework For The Counselling Professions.
I have monthly supervision with a very experienced, qualified and counsellor that is also an accredited member of BACP and that has trained as a supervisor.
I regularly update my knowledge by doing continuing professional development as per BACP requirements.
I have worked with those that for example may feel low in mood, have been suffering from depression and are feeling anxious .Sometimes this anxiety can lead on to feeling panicky or suffering from panic attacks. There are various reasons for this that I have been able to enable clients to work through.
Relationship issues, work related stress, bereavement ,low self esteem, feeling sad and health issues are other common issues that bring people to my counselling practice. Some just come for sessions to work out what is triggering them to feel as they feel.
I have a particular interest in working with bereavement and also studied death and dying within my Health and Social Care Degree. I have completed the Cruse Awareness in Bereavement Care course in 2008 . I am a cruse trained supervisor and hold a level 3 Award in Cruse Bereavement Care Supervision, 2011. I have five years of experience in volunteering for Cruse which is a national bereavement agency , working with the bereaved. I also held the role of referral secretary where I took the incoming telephone calls and was trained to do this.I assessed the needs of the bereaved caller, this has all held me in good stead for my work with my clients. I also chaired a local branch of a Cruse Bereavement Care for one year.
I have worked as a volunteer on the telephone helpline for a national emotional crisis help line in the past and I was trained to do this. I completed the ASIST suicide course in 2008, so I feel that I can empathise with those that are feeling very low and depressed.
I have worked as a trained nurse in a hospital and in nursing homes and therefore I have gained an insight into the types of health and family issues that might bring clients to counselling. This includes the care of the ill and terminally ill patient and their families . Families that are facing a bereavement and the bereaved.
I work for clients that approach me on an individual private basis and I also work for agencies and employers that offer counselling for employees , I have been in private practice for 9 years so I am an experienced counsellor.
Registered / Accredited
Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.
British Association for Counselling & Psychotherapy
BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.
Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.
All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.
Accredited register membership
Accredited Register Scheme
The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).
This therapist has indicated that they belong to an Accredited Register.
Areas of counselling I deal with
Face to Face, individual counselling .As a BACP accredited practitioner I charge £50 per session lasting for one hour and £70 for a counselling session lasting one and a half hours for those that prefer a longer counselling session.
Payment is made at the end of each session by cash or card payment ( visa , mastercard) or by arrangement via Bank Payment
Privacy Statement for Lorna Day Counselling
The collection of your personal data will begin during our first contact and during the phone call with you to arrange counselling for you with Lorna Day Counselling. I need your explicit consent for this. If you continue to contact me after reading my Privacy Statement, then I will take this to indicate that you are consenting and opting into my collecting your personal data in order to arrange counselling with you. My Privacy Statement will inform you about the processing, retention of your personal data and the confidentiality of your data that I hold in compliance with GDPR. If you do not attend Lorna Day Counselling after contacting me I will delete your personal data because I keep personal data no longer than necessary under GDPR. During the phone conversation or phone call I will ask you some questions that fall under special category information in order to consider arranging a first counselling session with you.
I am the data Controller and I am also the Data Processor for Lorna Day Counselling. I am registered with ICO (information commissioner’s office) and I pay a data processing fee. Registration number:ZA039628
I work in the UK and I do not send information abroad outside of the EU.
Legal Basis for processing client personal data
I am required by data protection law to have a legal basis for processing special category data under Article 6 of the GDPR (General Data Protection Regulation). I also process Data under Article 9 of the GDPR. I have two of the six possible legal bases for processing data for Lorna Day Counselling.
1) Consent – Because I process special category information i.e. information about your mental, physical or sexual health
The Purposes for collecting and processing client personal data based on the legal basis of consent that I have:
1) Legal basis of Consent
I gather and process special category information relating to physical, mental or sexual health to enable me to make an initial assessment of this and the issues that you present with during your first session and after that to make a continual assessment of your counselling needs. This information also enables me to formulate and implement the content of your counselling sessions with your involvement, working with this information in mind. Under data protection law, I need your explicit consent (1) to do this as required under Article 9 (2) of the GDPR
This information also enables me to be sure that this is the right place for you to be and I would sign post you to another agency instead of Lorna Day Counselling, if necessary.
I gather and process your personal contact data such as your name, address, phone number and email address. One reason for this is so that with your permission I can contact you between sessions if for example you miss a session, you are late for a session, if I need to rearrange a session , to inform you if I am unable to keep that appointment with you or to return a call , a text message or an email from you.
2) Legal basis of Legitimate Interest
I also process your personal contact data such as your name, address, phone number and email address. to include in addition, your GP’s name, address and phone number on the legal basis of Legitimate Interest for reasons regarding breaches in your confidentiality that I will now explain. This collection of data satisfies Article 9(2) under GDPR.
Everything that you tell me within the counselling sessions is kept confidential by me except for a few exceptions where data may be shared with other agencies for legitimate reasons. For example, where there is an immediate risk of serious harm to self I would inform your GP, where there is a risk of serious harm to others, and to children I would inform other agencies as well as or instead of your GP. I would normally do this with your consent, however I may do this without consultation with you if you are not able to discuss the options with me. Also, regarding confidentiality, I do discuss my client work with my supervisor, but my clients are coded and anonymous and I do not mention their names.
I would also share data with other agencies where there is a legal requirement e.g. money laundering, drugs trafficking, offences under The Road Traffic Act or Acts of Terrorism. I would have to share your data if a court subpoenaed your records and I would inform you if this had happened. Where it is illegal to inform you that I have shared your data, I will do this without your consent e.g. in the case of Acts of Terrorism.
A) These consist of client contact and GP contact details, The Privacy Statement and Consent Form, a signed copy of your client contract. They are stored in a locked filing cabinet separate from the notes that I keep on your counselling sessions.
B) Client records also consist of brief handwritten notes that I keep of the sessions. They contain a brief mention of the content of the session and they also therefore act as a memory jog for me. These notes are coded so that you cannot be identified from then. They are kept in a locked filing cabinet, separate to the other forms in point A) above. The notes file also includes any therapeutic charts or diagrams that you may have filled in with me. Client notes also comprise information relating to physical, mental or sexual health, the assessment form/s, family dynamics, work pattern and support network, gleaned during the first assessment session, first contact by telephone or information you give me via email on first contact, or during other sessions.
All client records are kept for no longer than is necessary and are securely destroyed in any case after a period of six years having been held and processed securely on the legal basis of legitimate interest.
Under Data Protection Law you have the right to:
Access a copy and explanation of your personal data that I hold to include your client notes. If you ask me either verbally or in writing I will provide this within a month.
You have the right to request correction or erasure, in certain circumstances
You have the right to request limiting or ceasing data processing, where applicable.
You have the right to compensation for substantial damage or distress caused by data processing, where applicable
You have the right to data portability i.e. to have your processed data sent to another agency
‘You have the right to complain about Data Protection of your processed data. If you think your data has been misused or that the organisation holding it has not kept it secure, you should contact them and tell them.
If you’re unhappy with their response or if you need any advice you should contact the Information Commissioner’s Office (ICO)’ https://www.gov.uk/data-protection/make-a-complaint.
Your Data is processed under Article 6 and Article 9 (2) of the GDPR.
Lorna Day ©
References : ICO Article 9 and 6 https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/ (