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About me

Hi , I work in a warm and empathic way with my clients and have eleven years of experience working with many issues as a counsellor.  At this difficult time due to Covid -19 virus , whilst it is not my usual way of working , I am working  online via  zoom sessions and also  offering  telephone sessions. This can be beneficial because there is no need to travel to your session with me.

I know  how effective it can be to have someone to talk to in confidence outside of a friendship group or away from  those that know us .  Please contact me by email, text  message or phone call if you would like to have some counselling . If I cannot answer the phone , please leave a voicemail and I will return your call as soon as I can.

I do not provide an emergency service. I will put the names of a few agencies that you could make contact with if you are in a crisis:

Your GP could refer you to an appropriate agency and offer you help.

111 is a service that you could ring when you need advice or medical treatment quickly and you cannot wait to see your doctor.

If you need emergency medical treatment ring 999

The Samaritan's are available 24 hours a day , 365 days a year whatever your going through. Tel 116 123 call  for free.

I  work with  adults, with  many issues including but not only :

  • anxiety /panic attacks
  • bereavement
  • any loss and grief, including relationships, home , pets, children grown up and moving out etc.
  • depression
  • negative thoughts
  • bereavement
  • work related stress
  • anger
  • low self esteem
  • health related issues,
  • those that are feeling sad
  • general counselling
  • I work with relationship issues,
  • separation
  • divorce
  • trauma
  • PTSD

I can offer appointments  between the hours of 8.30am  to 6pm on a week day except for Fridays. I don't work on Bank Holidays or weekends.

Because I am working via telephone or zoom I can work with clients anywhere in the UK

Training, qualifications & experience

  • Registered Member MBACP (Accred)
  • National Counselling Society, Accredited Professional Membership. Membership no. NCS19-08644
  • BACP Certificate of Accreditation January 2016
  • BACP Certificate of Registration August 2013  Registration number 053498
  • BACP Certificate of Proficiency July 2013
  • Level 5 Diploma Cognitive Behavioral Therapy 2021
  • Level 5 Advanced Diploma Counselling Skills and Theory
  • Level 4  ABC Diploma in theory and practice of counselling 2010
  • ABC Level 3 certificate in counselling skills 2007
  • ABC Level 2 certificate in counselling concepts  2006
  • BSc (Hons) Health and Social Care  2:1
  • Post Traumatic Stress Disorder Management Diploma level 4 2020
  • Professional certificate of merit in divorce therapy and mentoring 2020
  • Introduction to safeguarding children (level 1 ) 2019
  • Safeguarding vulnerable adults ( level 1 ) 2019
  • GDPR training October 2018
  • Professional Certificate of Merit in Couple Counselling  2016
  • Awareness in Bereavement care A foundation course, Cruse Bereavement Care 2008
  • Although no longer practicing I completed Registered nurse training 1989-1992

Accredited  member of the British Association for Counsellors and Psychotherapists (BACP)

I practice within the BACP Ethical Framework For The Counselling Professions. I also work within the ethical  framework of the national counselling society ( NCS).

I have monthly supervision with a very experienced, qualified and counsellor that is also an accredited  member of BACP and that has trained as a supervisor.

I  regularly update my knowledge by doing continuing professional development as per BACP requirements.
  I have worked with those that for example may feel   low in mood, angry ,  have been suffering from depression and are   feeling anxious ,  panicky or suffering from panic attacks. There are various reasons for this that I have been able to enable clients to work through. I have experience of working with many other issues including

  • Relationship issues
  • work related stress
  •   bereavement
  • low self esteem
  • feeling sad
  • health issues
  • Some just come for sessions to work out what is causing them  to feel as they feel and then we can work through that.

With five years of experience in volunteering for Cruse which is a national bereavement agency , working with the bereaved I have developed a particular interest in working with bereavement . Indeed I  studied the subject of  death and dying within my Health and Social Care Degree.  I have also chaired a local branch of a Cruse Bereavement Care for one year.

Having  worked as a volunteer on the telephone helpline for a national  emotional crisis help line,  I feel that I can work empathically  with those that are feeling very low  depressed or suicidal.
As I hold a degree in health and social care and because I have worked as a trained nurse in a hospital and in  nursing homes I  have therefore  gained an insight into the types of health and family  issues that might  bring clients to my counselling practice . This includes:

  • The care of the ill and terminally ill patient  and the impact that this has on both them and  their families  .
  • Families  that are facing a bereavement and those that have been bereaved.
  • Those facing planned and emergency surgery
  • Those with acute medical conditions.
  • those with physical disabilities and their families / carers
  • Those that are ageing and their families

    I work for clients that approach me on an individual private  basis and I also work for agencies and employers that offer counselling for employees ,  I have been in private practice for 10 years so I am an experienced counsellor.
  • ©2012 L.Day

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Therapies offered

  • Cognitive and behavioural therapies
  • Cognitive behavioural therapy (CBT)
  • Integrative
  • Person-centred therapy
  • Transactional analysis


Additional information

Face to Face, individual counselling .As a BACP accredited practitioner I charge     £50 per    session lasting for one hour and £70 for a counselling session lasting one and a half hours for those that prefer a longer counselling session.

Payment -  after  each session by bank payment or Paypal


Monday -Thursday 8.30am to 6pm depending on availability

Further information

Privacy Statement for Lorna Day Counselling

The collection of your personal data will begin during our first contact and during the phone call with you to arrange counselling for you with Lorna Day Counselling.  I need your explicit consent for this. If you continue to contact me after reading my Privacy Statement, then I will take this to indicate that you are consenting and opting into my collecting your personal data in order to arrange counselling with you. My Privacy Statement will inform you about the processing, retention of your personal data and the confidentiality of your data that I hold in compliance with GDPR. If you do not attend Lorna Day Counselling after contacting me I will delete your personal data because I keep personal data no longer than necessary under GDPR.  During the phone conversation or phone call I will ask   you some questions that fall under special category information in order to consider arranging a first counselling session with you.

I am the data Controller and I   am also the Data Processor for Lorna Day Counselling. I am registered with ICO (information commissioner’s office) and I pay a data processing fee.   Registration number:ZA039628

I work in the UK and I do not send information abroad outside of the EU.

Legal Basis for processing client personal data

I am required by data protection law to have a legal basis for processing special category data under Article 6 of the GDPR (General Data Protection Regulation). I also process Data under Article 9 of the GDPR.   I have two of the six possible legal bases for processing data for Lorna Day Counselling.

These are:

1) Consent – Because I process special category information i.e. information about your mental, physical or sexual health

2)Legitimate interests-

The Purposes for collecting and processing client personal data based on the legal basis of consent that I have:

1) Legal basis of Consent

I gather and process special category information relating to physical, mental or sexual health to enable me to make an initial assessment of this and the issues that you present with during your first session and after that to make a continual assessment of your counselling needs. This information also enables me to formulate and implement the content of your counselling sessions with your involvement, working with this information in mind. Under data protection law, I need your explicit consent (1) to do this as required under Article 9 (2) of the GDPR

This information also enables me to be sure that this is the right place for you to be and I would sign post you to another agency instead of Lorna Day Counselling, if necessary.

I gather and process your personal contact data such as your name, address, phone number and email address. One reason for this is so that with your permission I can contact you between sessions if for example you miss a session, you are late for a session, if I need to rearrange a session , to inform you if I am unable to keep that appointment with you or to return a call , a text message or an email from you.

2) Legal basis of Legitimate Interest

I also process your personal contact data such as your name, address, phone number and email address. to include in addition, your GP’s name, address and phone number on the legal basis of Legitimate Interest for reasons regarding breaches in your confidentiality that I will now explain. This   collection of data satisfies Article 9(2) under GDPR.

Everything that you tell me within the counselling sessions is kept confidential by me except for a few exceptions where data may be shared with other agencies for legitimate reasons. For example, where there is an immediate risk of serious harm to self I would inform your GP, where there is a risk of serious harm  to others, and to children I would inform other agencies as well as or instead of your GP.  I would normally do this with your consent, however I may do this without consultation with you if you are not able to discuss the options with me. Also, regarding confidentiality, I do discuss my client work with my supervisor, but my clients are coded and anonymous and I do not mention their names.

I would also share data with other agencies where there is a legal requirement e.g. money laundering, drugs trafficking, offences under The Road Traffic Act or Acts of Terrorism. I would have to share your data if a court subpoenaed your records and I would inform you if this had happened. Where it is illegal to inform you that I have shared your data, I will do this without your consent e.g.  in the case of Acts of Terrorism.

Client records:

A) These consist of client contact and GP contact details, The Privacy Statement and Consent Form, a signed copy of your client contract. They are stored in a locked filing cabinet separate from the notes that I keep on your counselling sessions.

B) Client records also consist of brief handwritten notes that I keep of the sessions. They contain a brief mention of the content of the session and  they also therefore act as a memory jog for me. These notes   are coded so that you cannot be identified from then.  They are kept in a locked filing cabinet, separate to the other forms in point A) above. The notes file also includes any therapeutic charts or diagrams that you may have filled in with me. Client notes also comprise information relating to physical, mental or sexual health, the assessment form/s, family dynamics, work pattern and support network, gleaned during the first assessment session, first contact by telephone or information you give me via email on first contact, or during other sessions.

All client records are kept for no longer than is necessary and are securely destroyed in any case after a period of six years having been held and processed securely   on the legal basis of legitimate interest.

Under Data Protection Law you have the right to:

Access a copy and explanation of your personal data that I hold to include your client notes. If you ask me either verbally or in writing I will provide this within a month.

You have the right to request correction or erasure, in certain circumstances

You have the right to request limiting or ceasing data processing, where applicable.

You have the right to compensation for substantial damage or distress caused by data processing, where applicable

You have the right to data portability i.e. to have your processed data sent to another agency

‘You have the right to complain about Data Protection of your processed data. If you think your data has been misused or that the organisation holding it has not kept it secure, you should contact them and tell them.

If you’re unhappy with their response or if you need any advice you should contact the Information Commissioner’s Office (ICO)’ https://www.gov.uk/data-protection/make-a-complaint.

Your Data is processed under Article 6 and Article 9 (2) of the GDPR.

Thank you

Lorna Day © 2018

References : ICO Article 9 and 6 https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/  (




Type of session


Types of client

Young people
Older adults
Employee Assistance Programme
Lorna Day MBACP Accred, MNCS (Prof Accred)

Lorna Day MBACP Accred, MNCS (Prof Accred)