Lisa Matzak

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MBACP Reg Counsellor/ Psychotherapist
Available for new clients
Available for new clients

This professional is available for new clients.

Richmond DL11 & Catterick Garrison DL9
Available for new clients
Available for new clients

This professional is available for new clients.

About me

Are you feeling anxious, stressed, depressed, low in mood? Do you have lack of motivation? Is there an underlying out of sorts feeling, like you're treading water rather than really living? Are you struggling in relationships? Would you say you have a lack of confidence and self worth?

If so I would love to support and help guide you to understand your patterns of behaviour, triggers and unhelpful beliefs that are holding you back, working towards achieving your full potential. I feel it's important that you feel encouraged, empowered and supported at all times without judgement and working at the pace you feel comfortable. 

Here are some of the topics I can work with you on

Stress-work related or personal life
Relationship and attachment issues
Low self esteem, motivation and confidence
Domestic violence/abuse/manipulation
Anxiety and panic attacks
Bereavement and loss
Health issues and health anxiety
Addictions and dependancy
Loss of meaning to life, suicidal thoughts and lack of positive outlook for the future.

I can also work with you if you're are experiencing the many challenges and changes associated with menopause and peri menopause.

Email me to discuss this further..

How it will work

I understand it can sometimes feel daunting approaching a stranger to talk about difficult and personal subjects so we will take this at your pace. We will begin by having an informal chat over the phone for about 20 minutes. You can ask me any questions you have and I'll explain how I work then if that fits with what you need we'll discuss how the sessions will work for you.

I've been told I'm very easy to talk to, down to earth and relaxed so hopefully I'll be able to help you feel at ease.

It's up to you how many sessions you decide you need, that's totally your choice.

I also offer life and career coaching which is something some of my counselling clients choose to work with me on after their counselling. 

How I work

I've been working as a Counsellor for around 12 years and after training in London I'm now based in Richmond, Yorkshire.

I am now seeing clients face to face and online over FaceTime, Teams or WhatsApp. 

This enables me to work with clients locally or across the UK and overseas.

In addition to my 5 years of training I have also received additional training in working with clients experiencing domestic violence and with addiction issues.

I work with a variety of techniques which means I adapt to my clients needs (we all need to be supported in different ways.) Clients often comment they like the fact I work in quite a proactive way in that I really encourage and empower you to make the changes you strive for.

This is time for you. I will be here to work alongside you, to listen to you in a non judgemental way so that we can build a strong and trusting, equal relationship.  I am here to help and support you to understand yourself better, so that you can identify what you want and need in your life and by working together help you to make positive changes.

Please feel free to contact me to have an informal chat.

Training, qualifications & experience

My background, way of working and credentials

Level Four Diploma in Therapeutic Counselling with 12 years experience.

I have also received additional training in Working With Addiction and Domestic Violence.

In my counselling work I combine concepts from solution focused, person centred, CBT and psychodynamic theory. This means we work as a partnership, our relationship is very important and I encourage you to lead the conversation when it feels right for you but also guide you by asking you open questions which enables you to understand yourself better.

I am a member of BACP (British Association for Counselling and Psychotherapy) and abide by their ethical framework to ensure you receive the best possible standard of care.

I receive regular supervision for my counselling as required by the BACP.

In addition I'm also a trained Coach therefore I can work with you to set out and achieve goals in the future if you require this.

Member organisations

British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy


£50.00 per session

Concessions offered for

  • Low income
  • Keyworkers
  • OAPs
  • Students
  • Trainee counsellors

Additional information

 I'm able to see you face to face and over video Teams, FaceTime or WhatsApp which tends to work well.

I also speak to you first over the phone for a free initial chat so you can confirm you're happy to go ahead.

You can opt for open ended or a set amount of sessions.
I charge a competitive rate of £50 for counselling for 50- 60 minutes.

When I work

Mon Tue Wed Thu Fri Sat Sun

I currently work on Mondays, Tuesdays, Wednesdays and Thursdays.

Further information

What happens if I miss a session?

If you are able to give me 24 hours notice of your cancellation, I will not charge you for this appointment, and will do my best to offer you an alternative slot that week.

How do I get started?

Counselling is very personal and it’s vital you feel you can open up to me. To find out if this works for you we will arrange a phone conversation where we can find out more about each other. This session lasts for around 20 minutes, is free of charge which I believe helps you feel less pressurised and is a chance for you to explore what it is you want from the sessions and ask me some questions too.

Please be assured, everything we discuss is confidential.

Hudswell, Richmond, North Yorkshire, DL11

Colburn Business Park, Catterick Garrison, North Yorkshire, DL9

Type of session

In person

Types of client

Young people (13-17)
Adults (25-64)
Older Adults (65+)

Key details

DBS check

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Wheelchair user access
Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

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