Jen Brown, Dip Couns, Dip Hyp, Dip NLP, MBACP Reg, GHR Reg, CNHC Reg, UKRF Reg

Jen Brown, Dip Couns, Dip Hyp, Dip NLP, MBACP Reg, GHR Reg, CNHC Reg, UKRF Reg

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About me

I'm Jen Brown - Step-By-Step Counselling & Therapies, a professional Person-Centred and Integrative Counsellor/Psychotherapist, Clinical Hypnotherapist and Holistic Therapist, holding a Level 5 Diploma in Therapeutic Counselling, Diploma in Clinical Hypnotherapy, Diploma in NLP and qualifications in CBT, Mindfulness and Holistic Therapies.

I have been a therapist in Bridgnorth, Shropshire since 2009 and have built a thriving private practice with clients often contacting me on recommendation of my services. I have extensive experience working with both Adults, Adolescents, Couples and Families, am employed as a School Counsellor and offer private Counselling, Psychotherapy, Hypnotherapy and holistic therapies from my confidential therapy room. This private and tranquil space is based in Oldbury Wells, Bridgnorth, Shropshire and is easily accessible from, Shrewsbury, Telford, Ludlow, Wolverhampton, Kidderminster, Cleobury Mortimer, Dudley, Much Wenlock, Broseley and the surrounding areas.

I offer 60 minute, 90 minutes and 2 hour sessions, bespoke to your individual requirements and work flexible hours, with both daytime, evening and weekend appointments. I work closely with local GP Practices, receiving regular referrals, and accommodate private healthcare referrals. I also offer bespoke corporate packages to organisations and businesses and provide Supervision to other Counsellors/Training Student Counsellors.

I also work with Perry & Phillips Funeral Directors, Bridgnorth, to offer a free bereavement counselling service. These group sessions are held monthly and can be of great support at such a difficult time - please contact Perry & Phillips for further information.

Therapies Available                                                                                                   Person-Centred/Integrative Counselling/Psychotherapy, provides a safe space for you to be understood, respected, and listened to empathically without judgement. Through exploring your issues and feelings, you can begin to better understand yourself and identify areas to change and strengthen. Step by step, you will work through those areas, be given strategies, methods to use and explore different approaches, to help you make lasting changes and improve your overall well-being. A range of theories and modalities such as; Person-Centred/Humanistic Therapy, CBT, Mindfulness, Solution-Focused, TA, Psychodynamic, meditation/relaxation techniques, may be used to provide the right therapy for you.

Hypnotherapy is an effective form of therapy used to treat conditions, issues or change unhelpful habits. It harnesses the power of suggestion to encourage positive change, whilst the client is in an ‘altered state of awareness and relaxation’. This relaxed state occurs naturally; the state between consciousness and sleep, when immersed in music, reading a book, focused or in deep concentration. Deep relaxation techniques are used to facilitate this tranquil state, allowing the subconscious mind to receive positive suggestions in order to communicate with the conscious mind and bring about the change clients are seeking. Clients are always in control, working with images, events and memories which are meaningful, safe and appropriate. An Eriksonian approach is used with evidence-based techniques. This ensures a professional, safe and ethically robust environment for effective therapy with a wide range of issues and challenges, promoting long-lasting change.

Holistic Therapies - Reiki and Reiki Crystal Healing are complimentary/holistic, energy-based healing therapies which support and encourages natural self-healing abilities; whilst promoting a feeling of deep relaxation, harmony and well-being. These holistic therapies work on the principle that illness or dis-ease and emotional trauma is created by physical, mental or emotional imbalance in a person’s life force energy. It reaches beyond the physical symptoms to bring forth the root cause, working on all levels to support and enhance the body’s own natural self-healing abilities. They are believed to help balance the body’s natural energy systems; helping to correct energy flow through the meridians, channels, chakras, auras as needed; to bring an improved sense of health, vitality and well-being. Boosting the body’s innate ability to heal itself, helping to alleviate the effects of pain and suffering; leaving you more able to cope with the stresses and strains of daily living. These relaxing treatments can be combined with Counselling/Psychotherapy for a truly holistic approach to improve your well-being. Please see my website for further information.

Challenges & Issues Worked With
Anxiety, stress, depression, abuse, addictions, anger management, trauma, PTSD, bereavement/grief/loss, relationship issues, eating disorders, OCD, low self esteem/self confidence, weight loss, phobias, quit smoking, IBS, insomnia, public speaking, exam/driving performance, pain management plus much more - please see my website;

Qualifications, Memberships & Quality Assurance
I am a Registered Member of BACP (British Association For Counselling and Psychotherapy), GHR (General Hypnotherapy Register), GHSC (General Hypnotherapy Standards Council), am CRB/DBS checked and hold full Indemnity Insurance. I am also a BUPA (MHW) Registered Therapist and a member of UKRF (UK Reiki Federation) and CNHC (Complimentary Natural Healthcare Council). I am registered with the ICO (Information Commissioner’s Office) and work within the guidelines of The General Data Protection Regulation (GDPR). My latest Data Protection & Privacy Policy can be found on my website and Facebook page - giving you peace of mind of a professional and ethical service.

To be a member of these professional bodies, therapists have had to meet very high standards and are bound by the BACP ethical framework and code which safeguards and protects both the client and the Counsellor. In line with my professional Code of Practice, I receive excellent supervision on a monthly basis, to discuss my work to ensure best practice; thus ensuring ethical and professional standards are maintained in accordance with BACP Ethical Framework, GHR, GHSC, CNHC and UKRF regulations. The identity of all my clients remains confidential throughout the supervision process. I also undertake continued professional development (CPD) to develop new skills to further benefit clients and maintain my BACP, GHR, GHSC, CNHC and UKRF Registered Membership status.

Private Therapy Room
I offer Counselling, Psychotherapy, Hypnotherapy and holistic therapies from my Bridgnorth Private Practice - a warm, confidential, relaxing, smoke free and safe space.  My ground floor therapy room is just a short walk from Bridgnorth High Town, is serviced by local bus routes and is easily accessible, with ample free and private car parking. Please contact me for full address and directions.

I believe face-to-face Counselling, Psychotherapy and Hypnotherapy is most effective, however, if distance/travel is an issue for you, I also offer therapy via Skype, Video Call and telephone - at pre-arranged mutually convenient time.  Please see below and my website for photographs of my comfortable and confidential therapy space.

Practice Hours
I work flexible hours to accommodate circumstances and lifestyle, and are happy to offer concessionary rates where needed.

Monday - Friday 9am to 9pm
Saturday - 10am-5pm

Confidentiality                                                                                                                    Confidentiality is paramount. I treat all information disclosed to me by you as confidential. However, if I believe that you are in danger of harming yourself or others, or that a child is at risk, I reserve the right to inform outside agencies - I would, wherever possible, discuss this with you first. If you disclose information about terrorist or criminal offences I have a professional obligation to tell outside agencies.                               

So Could You Benefit From Counselling/Psychotherapy?                                      Realising you may need some extra support can be difficult to accept, but this is the first step in the right direction.

Have you experienced?

  • Anxiety
  • Stress
  • A loss, such as bereavement, loss of a relationship or friendship
  • Depression
  • Abuse
  • A trauma
  • Health issues
  • Work issues
  • Bullying or friendship issues
  • Low self-esteem or low self-confidence
  • Addiction problems
  • Anger Issues
  • Obsessive thoughts

If you are experiencing any of these difficulties, this is exactly the time when Person-Centred/Integrative Counselling and Psychotherapy can help.

So What's Involved?
Your initial session will form our introduction, contract and assessment, where both parties will decide whether this form of therapy is right for you. During this initial session, you will of course have opportunity to explore presenting issues and be given opportunity to reflect on areas to focus and be given suggestions on a way forward for you.

The therapeutic relationship between client and therapist is paramount, so I am always guided by whether you feel you wish to continue therapy with me, if needed. Any subsequent sessions are generally 1 hour, but can sometimes be longer if required, and each session is tailored to your needs at the time. At the end of each session you will be asked if you wish to continue with your therapy journey. You are an individual and will be treated and respected as that - there are no limits to the number of sessions required or indeed an ‘average’ number needed - your therapy is as individual as you are. I work at your pace, but am also mindful of achieving as much as possible in all our sessions.

Person-Centred/Integrative Therapy offers a safe environment where you can explore yourself and life’s issues without fear of rejection or judgment. In time, you will begin to understand yourself, your strengths and weaknesses and identify how you can move forward and make changes to enhance your life and individual experience. Adapting your coping strategies, learning new skills, understanding what is in your control and how to let go of what is not working for you can simply transform the way you look at and handle situations - which can ultimately change your life.

So Could You Benefit From Hypnotherapy?                                                        Hypnotherapy can be extremely effective for numerous issues, such as phobias, weight loss, quitting smoking, IBS, insomnia plus much more.

What To Expect From Your Hypnotherapy Session?                                                      Your initial session will form our introduction, contract and assessment, followed by Hypnotherapy and a personalised treatment plan, taking up to 90 minutes. At the end of this session you will have a good understanding of how Hypnotherapy works for you and we will discuss the plan forward for any future sessions. Issues are treated on an individual bespoke basis, with no pre-determined number of sessions, however my ‘stop smoking programme’ and ‘weight loss programme’ are one and four sessions respectively.

Further Hypnotherapy sessions are generally up to 90 minutes long, tailored to your specific requirements and the goals you wish to achieve. As an experienced Counsellor and Psychotherapist, you can be assured of a professional and ethical Hypnotherapy service, where effective therapy takes place.

Challenges and Issues Worked With:                                                                   Addictions, alcohol addiction, agoraphobia, anger management, anorexia nervosa*, anxiety, bereavement, binge eating disorder, blushing, bruxism, bulimia nervosa*, bullying, cancer, career, carer support, childbirth, child related issues, chronic fatigue syndrome, claustrophobia, compulsive behaviour, confidence, depression, divorce, driving test anxiety, drug addiction, eating disorders, emotional abuse, emotional trauma, exam stress, fear of flying, fears and phobias, food addiction, gambling addiction, gastric band, generalised anxiety disorder, grief, habits, insomnia, irritable bowel syndrome (IBS)*, loss, Low self-confidence, low self-esteem, low motivation, nail biting, obsessive compulsive disorder (OCD), obsessive tendencies, obsessions and compulsions, panic attacks, panic disorder, pain management*, phobias, post-natal depression (PND), post-traumatic stress disorder (PTSD), pregnancy and birth, public speaking/presentations, redundancy, regression/recovering memories, relationship problems, relationship issues, relaxation, separation and divorce, shyness, social anxiety, substance abuse, sleep disorders (insomnia), sports performance, spirituality, stop smoking, stress management, stuttering, trauma, tinnitus , work related stress, weight loss

All the above issues can be treated with Hypnotherapy, on a session by session basis. However, Hypnotherapy for ‘stop smoking’ and ‘weight loss’ are specific programmes with pre-set number of sessions. * Hypnotherapy for some issues, such as pain management, Anorexia, Bulimia and IBS will require GP consent

So Could You Benefit From Holistic Therapies?                                                                 I offer Reiki Healing, Reiki Crystal Healing, Chakra Re-Energising/Re-Balancing, Energetic Clearing and Distant Healing.

Reiki is a complimentary or holistic, energy-based healing therapy which supports and encourages natural self-healing abilities; whilst promoting a feeling of deep relaxation, harmony and well-being. It is believed to help balance the body’s natural energy systems, helping to correct energy flow through the meridians, channels, chakras and auras as needed; to bring an improved sense of health, vitality and well-being. Boosting the body’s innate ability to heal itself, helping to alleviate the effects of pain and suffering, leaving you more able to cope with the stresses and strains of daily living.

Intuitively chosen crystals can be used in Reiki Crystal Healing, to further complement the healing process. These deeply relaxing therapeutic treatments can also be blended with conventional therapies, such as Counselling and Psychotherapy, if considered beneficial.

What To Expect From Your Reiki or Reiki Crystal Healing Session?                            Your initial session will form our introduction, contract and consultation, followed by Reiki healing, feedback and personalised well-being suggestions, taking up to 2 hours. Further healing sessions are bespoke, tailored according to your needs, generally taking 90 minutes to 2 hours. Each session will leave you feeling relaxed, refreshed and re-energised with a greater sense of well-being.

Reiki Healing and Reiki Crystal Healing can be used to help with:                                    Anxiety, bereavement, chronic fatigue syndrome, digestive disorders, disease and illness, depression, emotional trauma, generalised anxiety disorder, grief, hormonal imbalance, immune system disorders, low self-confidence, low self-esteem, migraine, pain, panic attacks, physical injury, relaxation, spirituality, stress, trauma,

* This is a non-exhaustive list. Reiki can compliment medical care, help alleviate side effects of medical treatments (GP/Consultant consent where possible) and can be used as an additional preventive healthcare system but does not substitute medical care and treatment. Reiki Practitioners do not diagnose conditions, prescribe or perform medical treatment, nor interfere with the treatment of a GP/Consultant/Specialist. Always seek medical advice from a qualified medical practitioner.

For more in-depth information on how Reiki Healing or Reiki Crystal Healing could help you, please see my website - and Facebook Page -

So What To Do Next?
Sometimes acknowledging you may need support is the hardest step. The next step is to ask.

Please feel free to contact me via email, text or call me for an informal chat to discuss any aspects of the therapies I offer - I will happily answer any queries you have, then you can decide if Therapy with Step-By-Step Counselling is right for you.Your enquiry will be treated in the strictest confidence.

Finding the right therapy for your needs is paramount. Should you decide that therapy with Step-By-Step Counselling is right for you, we can arrange your initial assessment and therapy session at my Private Practice, or via Skype, Video Call or telephone.

Further Information
For further details, please see my websites:-

or Facebook Pages:-

Or feel free to call me on 07967797786

Thank you so much for taking the time to read my profile, I sincerely hope I can be part of your journey.


Training, qualifications & experience

BACP Registered Membership                                                                                        GHSC Registered Membership                                                                                          GHR Registered Membership
CNHC Registered Membership
UKRF Registered Membership
Bupa (MHW) Registered Therapist

Diploma in Therapeutic Counselling Level 5 (qualifying 2009)                         

Diploma in Clinical Hypnotherapy

Diploma in Neuro Linguistic Programming (NLP)

Counselling Skills Level 1-4

  • Integrative Counselling and Psychotherapy
  • Person-Centred Counselling
  • Humanistic Counselling
  • Psychodynamic Counselling
  • Cognitive Behavioural Therapy
  • Solution Focused Therapy
  • Transactional Analysis
  • Mindfulness
  • Meditation/Relaxation Techniques
  • Clinical Hypnotherapy
  • Master Reiki Practitioner (2016) Reiki Practitioner (2012)
  • Reiki Healing
  • Crystal Healing

Member organisations


Accredited register membership

Other areas of counselling I deal with

Hypnotherapy and holistic therapies can be incorporated in your bespoke therapy package, where considered beneficial.

Photos & videos

  • My private therapy space
  • My private therapy space
  • My private therapy space
  • My private therapy space
  • My private therapy space
  • My private therapy space
  • Bacp Membership for Counselling & Psychotherapy
  • General Hypnotherapy Standards Council Membership for Hypnotherapy
  • Complimentary & Natural Healthcare Council Membership for Hypnotherapy and Reiki
  • UK Reiki Federation Membership for Reiki
  • Approved by AXA PP Healthcare
  • Bupa Registered Therapist
  • Approved by Allianz Worldwide Care
  • Approved by Healix Health Services
  • Approved by Vitality Health
  • Step-By-Step Counselling
  • Step-By-Step Counselling Facebook Cover Photo


Therapies & Prices

Counselling, Psychotherapy, CBT & Mindfulness:

Adults, Adolescents & Child Therapy - Initial Consultation, Assessment & Therapy £55
(1 hour 15 minutes), subsequent sessions £50 per hour

Couples Therapy - Initial Consultation, Assessment & Therapy £65 (1 hour 15 minutes), subsequent sessions £60 per hour

Family Therapy - Initial Consultation, Assessment & Therapy £85 (1 hour 15 minutes), subsequent sessions £80 per hour

Combined Counselling & Reiki/Crystal Healing - Initial Consultation, Assessment & Therapy £75 (2 hour+), subsequent sessions £70 (2 hour session)

Supervision - Counsellors/Therapists - £60 per hour

Supervision/Therapy - Students/Training Counsellors - £40 per hour


Bespoke Hypnotherapy - £70 (60-90 minutes session)

Quit Smoking Program - £195 (2 hour session)

Weight Loss Program - £295 (4 x 60-90 minute sessions)

Weight Loss Gastric Band Program - £395 (5 x 60-90 minute sessions)

Holistic Therapy:

Reiki and Crystal Healing - Initial Consultation, Assessment & Therapy £55 (90 minutes - 2 hours), subsequent sessions £50 (90 minute session)

Concessionary rates for Adolescents, Children, OAP’s and those on low income, where applicable

Further information

For further information, please see my websites and Facebook pages:

Or call me on: 07967797786

Maps & Directions

Bridgnorth, WV16

Type of session

Online counselling: No
Telephone counselling: Yes
Face to face counselling: Yes
Home visits: No

Practical details

Sign language: Unspecified
Other languages: None


Wheelchair access: Yes

My therapy room is on the ground floor with easy access and close outside parking. Clients are required to negotiate a small front door step, but otherwise access is flat and on one level.


I offer flexible appointment times, daytime, evening and weekends Monday - Friday 9am to 9pm Saturday - 10am to 5pm

Types of client

Young people
Older adults
Employee Assistance Programme

Supervision & training

I offer Person-Centred/Humanistic Counselling/Psychotherapy Supervision to fellow Counsellors and Trainee Student Counsellors.

Online supervision:No
Telephone supervision:Yes
View supervision profile