About me

It takes courage to reach out and ask for support when you're feeling low. I offer a safe, non-judgemental space to reflect on your personal experiences, develop self-awareness and make the changes you are looking for to obtain a more fulfilling life.

Why Counselling?

We all experience times when life can be stressful and can feel overwhelming. Asking for support is not admitting you can't cope, it's looking for ways to help you cope, and seeking support outside of our family and friendship groups can be beneficial for many reasons. I will work with you in a compassionate way so you feel respected, listened to and understood throughout our time together, for as long as you feel is necessary.

As an integrative counsellor, I draw on different models to suit your individual needs, with my main theoretical approach being person-centered. This means I will walk alongside you on your journey, offering a confidential, trusting space, for you to flourish into the person you want to be.

Training, qualifications & experience

  • Registered member of the British Association for Counselling and Psychotherapy (BACP).
  • BTEC Level 5 Diploma in Therapeutic Counselling at RACC.
  • Certificate levels 2 & 3 in Therapeutic Counselling Skills and Theory at RACC.
  • Counsellor at Off The Record – a counselling service for young people aged 11-24 for up to 12 sessions.
  • Volunteer Counsellor at Kingston Womens Centre – long term counselling for women for up to two years.
  • Certificates in Safeguarding Children, Child Sexual Exploitation and Gangs and Youth Violence.
  • I am committed to improving my service by attending regular Continuing Professional Development courses and workshops (CPD).
  • I attend regular supervision.
  • I have over 1,200 client hours experience

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Photos & videos


Concessions offered for

  • Students

Additional information

I offer an initial assessment for £45. This gives you the opportunity to make sure I am the right counsellor for you, before committing to regular sessions.

My rate is between £55-£65 for a 50 minute session, depending on your preference of daytime or evening sessions. I would recommend weekly sessions to give you the best opportunity for change. I offer long term and short term counselling to be agreed at the point of assessment and reviewed regularly.

I have a limited number of student places available at a discounted rate. Please contact me for details by calling, texting or emailing me on jaynecoates@hotmail.com


Please contact me for availability

Further information

Off street parking available.

I am located between Kingston and Surbiton train stations.

The closest bus routes are K1, K4, 71, 281, 406, 418, 671, K2, K3

Kingston Upon Thames

Type of session

In person

Types of client

Young people
Older adults

Key details

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Jayne Coates

Jayne Coates