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The Counselling and Family Centre

Altrincham, Cheshire, WA15 9RP
0161 941 7754 0161 941 7754 Registered / Accredited
Altrincham, Cheshire, WA15 9RP

About us

We have been offering support to children, young people and adults for more than 40 years.

We offer appointments from 9am to 8pm Mondays to Thursdays, 9am to 3pm Fridays, 10am to 12pm Saturdays in our comfortable Altrincham Counselling Centre, at The Broomwood Community Centre, and home counselling for those who are unable to attend due to health reasons. We can offer a choice of male or female counsellor, and counselling in a range of languages.

Our counselling service supports children and young people from 5 years and above, adults - either as individuals or the relationship between 2 people, families, individuals struggling with peri-natal issues and families struggling to cope with the effects of addiction within the family.

We offer a free assessment and up to 8 free counselling sessions for those from households with a low income.

*** 25/03/2020 *** Face-to-face counselling suspended. Online and telephone sessions available at the usual times. Please see our website for up to date information.

Our opening times are:

Monday to Thursday 9am - 9pm
Friday 9am - 4pm
Saturday 10am - 1pm

Appointments line: 0161 941 7754

We also have a community Café - the Café in the Park - open Monday to Sunday 9am to 5pm. (SUSPENDED AS PER GOVERNMENT GUIDELINES)

Training, qualifications & experience

The Counselling & Family Centre counselling service has been accredited by the British Association for Counselling and Psychotherapy (BACP).

Experienced counsellors qualified to diploma level and above.

Our counsellors are supervised by a team of 6 'in house' qualified clinical supervisors.

Member organisations *

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

We have verified that at least one professional at this organisation is registered with the relevant professional body.

Other areas of counselling I deal with

What is counselling?
Trained counsellors actively listen and offer guidance (but not advice) throughout sessions in a non-judgemental environment.

How can counselling help?
Some people like to have someone they can turn to and tell anything to without being judged, and feel better for being listened to. Others require help with specific issues such as bereavement or depression. Our statistics show that there is a marked improvement in the lives of our clients who attend counselling.

How confidential is it?
Only you and your counsellor will know what has been said in sessions (with exceptions such as self harm, drug trafficking, money laundering, child protection issues - in accordance with BACP guidelines). All identifying information is kept in locked filing cabinets, and if you don't want anyone to know you're attending counselling we'll even use a code word when we ring you. Your counsellor will explain our confidentiality policy to you on your first session.

Therapies offered

  • Cognitive and behavioural therapies
  • Cognitive behavioural therapy (CBT)
  • Couples counselling
  • Gestalt therapy
  • Group therapy
  • Humanistic therapies
  • Integrative
  • Person-centred therapy
  • Play therapy
  • Psychoanalytical and psychodynamic
  • Psychodynamic therapy
  • Solution focused brief therapy
  • Transactional analysis


Appointments charged depending on household income and cost £5, £20, £45 or £60.

We have limited provision to offer a free assessment and up to 8 free ongoing counselling sessions to children and young people, couples and families on lower incomes.

Please see the CFC web site for full details.

Further information

Counselling can help with well being, and issues that are causing problems in your life. It is a safe environment in which you can explore and discover yourself with a trained professional with a non-judgemental attitude.

Free parking is available outside the centre and we're just a short walk from the bus terminus/tram stop/taxi rank.

Our centre is set by Stamford Park, a tranquil environment just outside Altrincham town centre.

Counselling at CFC is open ended, meaning you can attend for as long as you like. Each session lasts for about an hour and you will see the same counsellor each week.

40 Mayors Road
WA15 9RP

Type of session

In person
Home visits

Practical details

Sign language Unspecified
Other languages Punjabi, Urdu, Hindi, Italian


Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Wheelchair user access

Our counselling rooms are all on one level and we have an accessible toilet in the reception area.


*25/3/20 Update* Telephone/video sessions from 9am to 8pm Mon-Thurs, 9am to 3pm Fri, 10am to 12pm Sat.  Appointments team reduced contact, 9am-5pm Mon to Fri.

Types of client

Young people
Older adults
Employee Assistance Programme


The Counselling and Family Centre

The Counselling and Family Centre