The Counselling and Family Centre Verified Professional Verified Professional
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About us

We have been offering support to children, young people and adults for more than 40 years.

We offer appointments starting from 9am to 8pm Mondays to Thursdays, 9am to 3pm Fridays and 10am to 12pm Saturdays. Sessions can be remote (phone / Zoom) or in person at our comfortable centre in Altrincham.  Sessions are also held at other locations such as the Broomwood Community Centre. We offer home visit counselling for those who are unable to attend due to health reasons. We can offer a choice of male or female counsellor, and counselling in a range of languages.

Our counselling service supports children and young people from 5 years and above, adults - either as individuals or the relationship between 2 people, families, individuals struggling with perinatal issues and families struggling to cope with the effects of addiction within the family.

We offer a free assessment and up to 8 free counselling sessions for those from households with a low income.

*** 24/05/2021 *** Face-to-face counselling, online (Zoom) and telephone sessions available at the usual times. Please see our website for up to date information.

Our opening times are:

Monday to Thursday 9am - 9pm
Friday 9am - 4pm

We also have a community Café - the Café in the Park - open Monday to Sunday 9am to 5pm (check web site for any changes due to government covid guidelines).

Training, qualifications & experience

The Counselling & Family Centre counselling service has been accredited by the British Association for Counselling and Psychotherapy (BACP).

Experienced counsellors qualified to diploma level and above.

Our counsellors are supervised by a team of 'in house' qualified clinical supervisors.

Member organisations *

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

We have verified that at least one professional at this organisation is registered with the relevant professional body.

Other areas of counselling we deal with

What is counselling?
Trained counsellors actively listen and offer guidance (but not advice) throughout sessions in a non-judgemental environment.

How can counselling help?
Some people like to have someone they can turn to and tell anything to without being judged, and feel better for being listened to. Others require help with specific issues such as bereavement or depression. Our statistics show that there is a marked improvement in the lives of our clients who attend counselling.

How confidential is it?
Only you and your counsellor will know what has been said in sessions (with exceptions such as self harm, drug trafficking, money laundering, child protection issues - in accordance with BACP guidelines).  All identifying information is kept securely, and if you don't want anyone to know you're attending counselling we'll even use a code word when we ring you. We will explain our confidentiality policy to you at the beginning of your first appointment.

Photos & videos


Up to £60.00

Concessions offered for

  • Low income
  • Unemployed

Additional information

Appointments charged depending on household income and range from FREE to £5, £20, £45 or £60.

We have limited provision to offer a free assessment and up to 8 free ongoing counselling sessions to children and young people, couples and families on lower incomes.

Please see the CFC web site for full details.

When we work

Mon Tue Wed Thu Fri Sat Sun

Sessions available from 9am to 8pm Mon-Thurs, 9am to 3pm Fri, 10am to 12pm Sat. 

Further information

Counselling can help with wellbeing, and issues that are causing problems in your life. It is a safe environment in which you can explore and discover yourself with a trained professional with a non-judgemental attitude.

Free parking is available outside the centre and we're just a short walk from the bus terminus/tram stop/taxi rank.

Our centre is set by Stamford Park, a tranquil environment moments from Altrincham town centre.

Counselling at CFC is open ended, meaning you can attend for as long as you like. Each session lasts for 50 minutes, and you will see the same counsellor each week.

40 Mayors Road, Altrincham, Cheshire, WA15 9RP

Type of session

In person
Home visits

Types of client

Young people
Older adults
Employee Assistance Programme

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit , or contact this professional directly

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Our Altrincham counselling rooms are all on one level and we have an accessible toilet in the reception area. Entrance doors are automatic, parking on forecourt available on request.

Additional languages


Punjabi, Hindi

Online platforms



The Counselling and Family Centre

The Counselling and Family Centre