Ceri Hiles MBACP (Accred.)

Ceri Hiles MBACP (Accred.)


07950 621111

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About me

Hello - I am a qualified, professional counsellor with experience of working with a range of issues including anxiety, depression, bereavement, and relationship problems. I can offer both short and longer term counselling.

These are some often-asked questions about therapy and the kind of therapy that I can provide. If you have any other questions then please don't hesitate to contact me.

What is counselling?
Counselling, or therapy, is a way of understanding, working through, and ultimately resolving emotional and behavioural difficulties. The special qualities of the therapeutic relationship - safe, confidential, open, and honest - help this to happen.

What types of therapy do you offer?
I am trained in person-centred and psychodynamic counselling. Person-centred counselling is a form of talking therapy, which gives you the space to talk openly and freely about your concerns in a safe, non-judgemental setting, to bring about the change that you want in your life. Psychodynamic counselling can involve thinking about the way our emotions, actions, and relationships are shaped in ways that we are not fully aware of. Working psychodynamically can involve exploring experiences from the past and the meaning of dreams. I also use some techniques from cognitive behavioural therapy (CBT) when they are appropriate.

What if something goes wrong?
Sometimes they do! And usually this is OK. Effective counselling does not necessarily run smoothly, and can be challenging. I believe that an important part of my role is to keep open a dialogue about how the work is progressing, and to check that you feel that the work is helping. It is fundamental to my way of working that clients come to me because they want to and because they feel it is helping. While we have a working agreement, if you feel that counselling is not helping then there is no obligation to continue.

What is the BACP and what does "accredited" mean?
The BACP (British Association for Counselling and Psychotherapy) is a professional association for members of the counselling professions. As a member I am committed to working in accordance with the BACP's ethical framework, which ensures that at all times I am working in your best interest. My accreditation with the BACP recognises that I have achieved a high standard of knowledge, experience, and development. For more information go to https://www.bacp.co.uk/

Will counselling make me feel better?
In my experience, most people who engage with counselling in a spirit of openness will feel its benefit - sometimes after only a few sessions, sometimes after more. However, this is not to say that engaging in counselling is easy. It is not unusual to feel worse before you start to feel better. This is normal, and can be an indication that the therapeutic process is working. During our work we monitor the progress that we are making, so that we can get a sense of how we are doing.

How do we get started?
Get in touch with me and we can arrange a suitable date and time for our first session.

Training, qualifications & experience

I have experience working with clients through the NHS IAPTS (improving access to psychological therapies) programme.

I have a CPCAB level four diploma in therapeutic counselling.

I am an accredited member of the BACP.

I have over three years experience working as a counsellor with St Christopher's Hospice.

I edited Janus Solutions' publication The Resonance Factor: Challenging the Myth of Addiction

Member organisations


Accredited register membership


£40 per sessions.

Lower rates available for students.

Maps & Directions

Croydon, CR0 6AN

Type of session

Online counselling: No
Telephone counselling: No
Face to face counselling: Yes
Home visits: No

Practical details

Sign language: No
Other languages: None


Accessibility information
Wheelchair access: No



Types of client

Young people
Older adults
Employee Assistance Programme