Caroline Neale Verified Professional Verified Professional
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About me


And well done for getting this far. Looking for a counsellor is a brave thing to do!

When I made my own leap of faith many years ago, my experiences as a client were so powerful and transformative that I felt compelled to become a counsellor myself. It was the first trusting, non-judgemental and empathic relationship I’d ever had. To say that it changed my whole life would be an understatement.

I hope that we can resolve whatever difficult and traumatic things you’re going through.

How we'll work together

I am trained as an Integrative Counsellor. This means I’ve trained in both of the two main types of counselling: person-centred and psychodynamic. I believe having two strings to my bow will help you all the more.

I will bring my own experience as a client, a counsellor and a human being into our work together. Sharing your troubled thoughts and darker feelings with a compassionate and trained listener will help unravel what’s making you unhappy. And once we’ve worked out why you came to feel this way, we can work out how to make those feelings lose their power.

You may not have a specific reason for wanting support. You may just wish to take stock of your life - an important undertaking in itself. You may want to reassess your life’s direction, or you may be worried about someone you love. Whatever your reason, I’m glad you found me, and I hope we can work together soon.

Training, qualifications & experience

I received my counselling certificate from Hertfordshire University in 2002 and my post-graduate diploma in counselling in 2004, which included one year of work at a GP practice. I began my private practice that year. Alongside this, from 2003 until 2008, I was working with clients of varying ages in a counselling centre.

I am currently counselling teenagers in secondary schools, which I have been doing for the past ten years. I'm extremely passionate about the work I do in this area; students' stress and anxiety can often manifest itself in complex behaviours, such as eating disorders, self-harm and suicidal thoughts. It's of the utmost importance that at these critical times I can offer a safe space, a person who wants to build a trusting relationship, and a voice to remind them to love themselves.

In this vein, I've also had extensive experience working with young people who are exploring their sexuality and understanding (perhaps for the first time) their gender identity. I believe that I have helped with unconditional positive regard, understanding the issues this can bring to their relationships, both at home and within their school or employment setting.

I am a member of the BACP and follow their ethical guidelines. I have and continue to undertake additional training courses to continually expand and support the work I do.

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Areas of counselling I deal with


Additional information

I charge £50 for every fifty-minute session, but I'm happy to have a (free) informal chat with you over the phone or over video call first so that you can make an informed decision.

When I work

  • Flexible weekday evening sessions
  • Friday daytime

Bushey, Hertfordshire, WD23

Croxley Green, Hertfordshire, WD3

Type of session

In person

Types of client

Young people
Older adults

Key details

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

At my second work address, there is wheelchair user access. I also offer alternative services such as telephone/web-based appointments.