Caroline Heron

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she/her
BA (hons), MBACP, Text & Email counselling specialist

About me

I want to help you, that's why I do this work. I will care about you and want the best for you. I will listen to you - really listen - and help you to make sense of what's going on for you. I will encourage you, validate you or challenge you, and help you to change things so that you can be more of the person you want to be. 

I will never tell you what to do, that's not my role. However, I will go with you wherever you choose to go, no matter how light or dark the path may be. I'm here for it all.

If you need a safe, confidential space to talk about things with someone who genuinely cares about you, reach out. I know that is sometimes the hardest part, but I promise you will be met with warmth and compassion.

Making first contact can feel difficult, and many people prefer to take their time when reaching out. You are welcome to contact me by email or text message if that feels more comfortable. As I spend much of my working day with clients, I may be unable to answer telephone calls, but I aim to respond promptly to all written enquiries.

Training, qualifications & experience

I hold a bachelor's degree in Counselling (BA hons) and have experience with adults, children and young people. I am also qualified to work online, by email and text message. My training has equipped me to work with a range of emotional and psychological difficulties, including anxiety, depression, low self-esteem, trauma, life transitions and many more.

Alongside my formal qualifications I am committed to continuous professional development and have done further training including in addiction, self-harm, and suicide.

I have lived experience with autism, and doing things differently. I don't believe that one size fits all and am happy to change my practice to suit your needs if possible. 

Member organisations

BACP
British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred). Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA). Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision. Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training. All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Areas of counselling I deal with

Photos & videos

Fees

£35.00 - £50.00
Free initial in-person or online session

Concessions offered for

  • Low income
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

Fees for in-person sessions, online video sessions, live text message sessions and therapy via email are £50, unless one of the concession groups apply. If you're in one of these groups please contact me for a reduced fee.

I also offer a non-live text service where you can text me throughout the week and receive 2 therapeutic replies from me for £35.

When I work

Mon Tue Wed Thu Fri Sat Sun
Early morning
Morning
Early afternoon
Late afternoon
Evening

Further information

I prefer contact via email or WhatsApp/SMS message. This is to avoid missed phone calls, as if you do not leave me a voicemail with details of if & when you would welcome a callback, I will not call you back to protect your privacy.

Wellness Works Community Hub CIC, (formerly Seaham Methodist Church), Tempest Road, Seaham, Durham, SR7 7AY

Type of session

In person
Online
Home visits

Types of client

Children (0-12)
Young people (13-17)
Young adults (18-24)
Adults (25-64)

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit gov.uk , or contact this professional directly

Wheelchair user access
Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

I offer text message and email counselling which may benefit autistic people and those for whom the speaking element of counselling is difficult.

Online platforms

Microsoft Teams
Whatsapp
Zoom
Therasee

Social