Bernadette West Verified Professional Verified Professional
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DipHE - New Serenity Counselling

About me

Hi. I'm Bernadette, a qualified and experienced person-centred counsellor in Southampton and the New Forest area.

Following over 20 years' experience working within the NHS, I now work for two well known charities supporting those with life limiting illness and bereavement, along with a local charity supporting both victims and survivors of domestic and sexual violence, whilst also running my own successful private practice.

I offer an understanding and empathic safe space and environment to facilitate your personal growth and support you whilst navigating life's challenges without judgement. This service can be accessed face-to-face or online via Zoom. I also offer 'walk and talk' within Southampton and the New Forest.

I have experience of working with couples and relationship concerns, young people, adults and older adults, whilst embracing diversity and inclusivity.

I understand that engaging in counselling can be difficult. With this in mind, I offer a free initial 30 minute consultation via telephone or Zoom to give you the opportunity to make an informed choice on the best way forward for you.

I am committed to the BACP ethical framework and maintain continued personal development and supervision to ensure safe practice for both myself and clients.

Your confidentiality and privacy is paramount. I comply with GDPR and am registered with the ICO.

Whilst my premises incorporate a lift they unfortunately do not allow for wheelchair access.

Restrooms are available on site.

Roadside parking and surrounding car parks are available nearby.

Training, qualifications & experience

  • Diploma of Higher Education in Person-Centred Counselling Level 5. Middlesex University
  • Certificate in Counselling Skills Level 3. City College
  • Certificate in Couples Counselling
  • Walk and Talk
  • Domestic and Sexual Violence
  • Life Limiting Illness
  • Certificate in Loss, Grief and Bereavement
  • Certificate in Menopause Matters
  • Gender Identity Matters
  • Certificate in Psychological Assessment and Support
  • Certificate in Difficult conversations
  • Domestic, Sexual Violence and Vicarious Trauma
  • Adverse Childhood Experience's (ACE'S)
  • Mindfulness
  • Child Criminal Exploitation
  • Criminal Justice
  • Suicide Awareness
  • Certificate in Working with Suicidal Clients
  • Single Session Therapy
  • Jealousy
  • certificate in Exploring Trauma
  • Corona Virus Primer (Remote counselling)

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.


From £50.00 to £75.00
Free initial telephone or online session

Concessions offered for

  • Low income
  • Keyworkers
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

1:1 counselling - £50 (per 50 minute session)

Couples Counselling - £75 (per 60 minutes session)

Walk and Talk - £50 (Per 50 minute session)

Concessions for under 18's, students & NHS employees

Payment via bank transfer 48 hours before each session Card payments and cash accepted

Cancellations with less than 24 hours notice is chargeable

When I work

Mon Tue Wed Thu Fri Sat Sun

Further information

  • Enhanced DBS Certificate
  • Professional Insurance
  • Individual member of the BACP
  • ICO registered
  • Member of HACP
  • Member of The Person-Centred Association

Director Generals House, 15 Rockstone Place, Southampton, Hampshire, SO15 2EP

Type of session

In person

Types of client

Young people
Older adults

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit , or contact this professional directly

Online platforms