About me

If you are looking on my profile then you have already taken a big step. Looking for a therapist can be challenging and confusing. The most important thing is finding someone that you can relate to and feel comfortable with.

I have been working in this field for over 15 years. And I am passionate and committed to the work that I do. I love being a therapist and believe that change is possible for all of us.

I see clients myself , and I also manage my agency - 'Your counselling service'.  We are a well trained and experienced team. We offer a confidential and safe environment for clients to explore feelings, circumstances and relationships. We are based in the centre of St Albans, and offer a quiet and calm therapeutic space where people feel free to talk openly and without judgement.

We help people to make sense of what is happening to them, and to look at what they are really feeling. We aim for clients to understand more about who they are, as well as the experiences and relationships that they have had. We also challenge any destructive thought patterns or behaviours, so that people can work towards a more fulfilling and calmer future.

The relationship between counsellor and client is very important, and it is a two way process. We therefore always suggest that an initial assessment takes place, where you can make sure you are comfortable to go ahead with your counsellor.

Please look at our website for more information - www.yourcounsellingservice.co.uk

Training, qualifications & experience

MBACP (Snr Accredited)
Ma Contemporary Therapeutic Counselling
PgDip Contemporary Therapeutic Counselling
Certificate in Person Centred Counselling
Bsc Psychology and Sociology

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.


Concessions offered for

  • Low income
  • Keyworkers
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

EAP/Health Insurance Providers

  • BUPA
  • Aviva
  • Vitality
  • WPA

Additional information

£65.00 for an individual session

£80.00 to see our director Hayley Maddox

£75.00 for couples

We recognise that counselling can be expensive.  That is why we have also set up a low fee counselling service for anyone that is currently struggling financially. This runs on a Saturday and fees range between £35.00 and £50.00.  Please ask for more information.

Due to the current economic climate as a service we are doing our best to reduce sessions as much as possible so that everyone can afford it. We appreciate the impact that coronavirus is having all round. And we understand that includes a financial hit for most people.

Please don’t let cost put you off. This is a very psychologically challenging time for people and mental health is very important. Call or e mail Hayley. And we will work something out.

At the moment we are offering face to face appointments, as well as on line sessions. We offer Skype zoom FaceTime or WhatsApp video sessions.


We offer appointments Monday to Saturday. We have both daytime and evening availability.

Further information

Individual sessions are 50 minutes long
Couples sessions are 1 hour long
Parking is available

Your Counselling Service
4a Canberra House
London Road
St Albans

Type of session

In person

Types of client

Young people
Older adults


In person supervision
Online supervision
Telephone supervision

I am a qualified and experienced supervisor.

View supervision profile