Building confidence and assertiveness

Who can benefit?

• People wishing to build their confidence in communicating what they want.
• People wishing to improve their communication skills.
• People who have to deal with difficult people and situations.
• People wanting to improve their communication skills when dealing with conflict.
• Managers wishing to add to their repertoire of skills.

Main benefits

• Increase awareness of your communication style and body language.
• Become aware of helpful and unhelpful ways of communication.
• Be a good listener.
• Make better decisions.
• Reduce and resolve conflict.
• Learn to give difficult information and bad news sensitively.
• Learn and gain the confidence to say no.
• Learn to give criticism without offending.
• Reduce stress.
• Increase confidence, enhance resilience and well-being.

Attendees and duration

1 day duration – maximum of 15 delegates to gain the most from this course.
The content can also be delivered for an individual in a one to one format.

Supporting materials and follow up

We will be delighted to offer a short follow up session in 3-6 months time at a subsidised rate to support you with revisiting and reinforcing the course content, as well as developing online/written materials on this topic.