Susan Wallendahl Verified Professional Verified Professional
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MA MBACP Psychotherapist and Counsellor

About me


I am an experienced and fully qualified online counsellor/psychotherapist who is used to working with men and women of all ages, backgrounds, cultures as a result of my work in the NHS. As a trained Christian counsellor, I am comfortable talking about spirituality.

What Problems can I help with?

During this Covid crisis, people are struggling with social isolation, adapting to working from home, financial worries, health anxiety and much more, it is a difficult time for everyone.

No problem is too big or too small. I have successfully helped people with issues such as:

·            Anxiety

·            Depression

·            Workplace Bullying/Stress

·            Life Transitions

·            Relationship Problems/Loss/Bereavement

·            Trauma and Abuse

·            Chronic Illness and Pain

·            Cancer

·            Infertility, Miscarriage, Stillbirths, Cot Death

·            Alcohol Abuse

·            Addiction

·            Eating Disorders

What to Expect?

I provide attentive listening without judgement in a safe and confidential manner. Clients often tell me they have never really been understood before or that they don’t want to burden their friends and families. My initial aim will be to help you clarify what is troubling you and to agree on your counselling goals, e.g. how would you like things to be different? I work both short term ( 6 sessions or less) as well as long term depending on your needs.

I treat my clients as individuals and work with them in a collaborative manner which addresses their unique personality and specific needs. I don’t believe in a ‘one size fits all’ approach but will draw on a variety of psychological therapies and techniques to help someone understand their responses to experiences and find ways of managing them. I conduct frequent reviews to check out how we are doing, what is helpful, unhelpful etc. because the quality of the relationship between the therapist and client is the most important factor for a successful outcome.

My training has taught me to look at a person holistically and not to compartmentalise different aspects such as the physical, cognitive, emotional, spiritual. In other words, each of those things is connected. I also consider the impact of contextual factors such as family, work, culture on your mental health. I will treat you with respect and compassion and adhere to the ethical guidelines of the BACP and ACTO.

My clinical experience has been primarily gained working as a counsellor within NHS primary care. I have years of experience working in a number of busy London GP surgeries as well as running my own private practice. Prior to becoming a counsellor, I supported parents whose babies died of cot death after my own experience of losing my son.

Training, qualifications & experience

  • Clinical experience as counsellor in NHS GP practices and in private practice
  • Masters in Integrative Counselling – University of Roehampton with Advanced Training in Person-centred, Psychodynamic, Systemic and Cognitive Behavioural Therapies (CBT)
  • Certificate of Christian Counselling – CWR/London School of Theology
  • General Certificate in Online counselling & Psychotherapy - @ACADEMY FOR ONLINE Counselling & Psychotherapy

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.


The Association for Counselling and Therapy Online (ACTO)

The Association for Counselling and Therapy Online

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy


£65.00 per session
Free initial telephone or online session

Additional information

My standard fee is £65 per daytime session. I offer a free 30 minute telephone or online consultation for prospective new clients.

When I work

I can offer daytime or evening sessions. Short term or longer term therapy. I offer video, telephone, email and text based therapy for which I am fully trained.

Type of session

In person

Types of client

Young people
Older adults