About us

METRO Charity provides individual counselling to people who identify as LGBTQ+, and those living with or affected by HIV.

Counselling offers a safe and non-judgemental space for you to talk about whatever is impacting you.  All of METRO's counsellors come from their own backgrounds in terms of their style and modality, but as an organisation we place you at the centre of the counselling process.  This means that the space is yours to talk about whatever feels important for you; your counsellor will not give advice or tell you what to do, but will support you to openly explore the challenges you are facing.

We offer a range of free, low-cost and full-fee paying counselling.  What is available to you will depend on your age and where you live, so please contact us for more information about this.

In the first instance, you will have an initial assessment, which is a chance to talk about was has brought you to counselling, and explore whether our service is right for you.

Training, qualifications & experience

Counselling at METRO is delivered by a mixture of counsellors, some who are volunteer counsellors in the final stages of their training, and others who are qualified and experienced staff counsellors. As an organisation we are members of the BACP, and each individual counsellor with us also has BACP membership and adheres to the BACP Ethical framework. All counsellors within METRO receive regular in-house clinical supervision of their work.

Member organisations *


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

We have verified that at least one professional at this organisation is registered with the relevant professional body.

Other areas of counselling I deal with

Sexual Orientation and Gender Identity - SOGI

Gender, Sexual and Relationship Diversity - GSRD

Non-monogamous relationships and non-monogamy

Polyamorous relationships and polyamory

Questioning gender identity or sexuality

Photos & videos


Additional information

Free or Low-Cost Services

For young LGBTQ+ people aged 25 and under living in London, counselling is free.  We have lower cost places available for LGBTQ+ adults living in Lewisham and Greenwich.  We also hold some free places for people living with HIV from South West London.  We can offer up to 12 sessions within this service.

Full-Fee Services

For everyone else who identifies as LGBTQ+ and wants counselling with us, we offer a full-fee service, where you can see a therapist for as long as you want.  The cost of this is £55 per session.

Please contact us for more information if you are unsure about which category you would fall into.


Monday to Friday, 9am to 8pm

Further information

For more information, or to refer yourself into our service, please visit our website, or email us.

Metro Charity
Equitable House
7 General Gordon Square
SE18 6FH

Metro Centre Ltd, Unit 205-206
Vox Studios
1-45 Durham Street
SE11 5JH

Type of session

In person

Types of client

Young people
Older adults

Key details

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Additional languages

Spanish, Portuguese

METRO Charity

METRO Charity