METRO Charity

METRO Charity

Metro Centre Ltd
Unit 205-206
Vox Studios
1-45 Durham Street
SE11 5JH

Metro Charity
Equitable House
7 General Gordon Square
SE18 6FH


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About us

METRO Charity provides individual counselling to people who identify as LGBTQ+, and those living with or affected by HIV.

Counselling offers a safe and non-judgemental space for you to talk about whatever is impacting you.  All of METRO's counsellors come from their own backgrounds in terms of their style and modality, but as an organisation we place you at the centre of the counselling process.  This means that the space is yours to talk about whatever feels important for you; your counsellor will not give advice or tell you what to do, but will support you to openly explore the challenges you are facing.

We offer a range of free, low-cost and full-fee paying counselling.  What is available to you will depend on your age and where you live, so please contact us for more information about this.

In the first instance, you will have an initial assessment, which is a chance to talk about was has brought you to counselling, and explore whether our service is right for you.

Training, qualifications & experience

Counselling at METRO is delivered by a mixture of counsellors, some who are volunteer counsellors in the final stages of their training, and others who are qualified and experienced staff counsellors. As an organisation we are members of the BACP, and each individual counsellor with us also has BACP membership and adheres to the BACP Ethical framework. All counsellors within METRO receive regular in-house clinical supervision of their work.

Member organisations *


Accredited register membership

* We have verified that at least one professional at this organisation is registered with the relevant professional body.

Other areas of counselling we deal with

Sexual Orientation and Gender Identity - SOGI

Gender, Sexual and Relationship Diversity - GSRD

Non-monogamous relationships and non-monogamy

Polyamorous relationships and polyamory

Questioning gender identity or sexuality

Photos & videos

  • METRO Charity image 1


Free or Low-Cost Services

For young LGBTQ+ people aged 25 and under living in London, counselling is free.  We have lower cost places available for LGBTQ+ adults living in Lewisham and Greenwich.  We also hold some free places for people living with HIV from South West London.  We can offer up to 12 sessions within this service.

Full-Fee Services

For everyone else who identifies as LGBTQ+ and wants counselling with us, we offer a full-fee service, where you can see a therapist for as long as you want.  The cost of this is £55 per session.

Please contact us for more information if you are unsure about which category you would fall into.

Further information

For more information, or to refer yourself into our service, please visit our website, or email us.

Maps & Directions

London, SE11 5JH
London, SE18 6FH

Type of session

Online counselling: No
Telephone counselling: No
Face to face counselling: Yes
Home visits: No

Practical details

Sign language: Yes
Other languages: Spanish, Portuguese


Accessibility information
Wheelchair user access: Yes


Monday to Friday, 9am to 8pm

Types of client

Young people
Older adults