Madeleine Bentley Verified Professional Verified Professional
Verified Professional

Every professional displayed on Counselling Directory has been independently verified by our team to ensure they have suitable credentials to practise.

Registered Counsellor, MBACP

About me

If you have been feeling anxious, unsettled, stuck or low for a while,  counselling may help you. If you want to understand yourself or your relationships with others better counselling may also help you. 

I focus on counselling younger adults and university students. Early adulthood can be a time of significant change in relation to study, work, family and relationships. It is a point where you might want to pause and reflect on your life so far and where you are going next.  

Counselling gives you the opportunity to explore your thoughts, feelings and experiences with a trained professional. Talking with a counsellor can help you gain a better understanding of yourself and what is getting in the way of you feeling content with your life.  Counselling can help you help you to gain insight and clarity. It can also change how you relate to yourself and others, potentially offering you the possibility of a more satisfying way of living. 

I offer a space for you to talk, where you can explore, reflect and become more aware of what might be contributing to your current difficulties. My role is to help you to come to know yourself better, so that you feel better able to deal with your concerns and engage more fully in your life. 

My approach

I am a person-centred counsellor. This means I believe that we all have the potential to know ourselves, trust our own instincts and live our lives fully and authentically.  However,  getting to this point can be easier said than done. Critical voices (including our own) from our past and present can affect our sense of self-worth and stop us from being able to living life as we want to.  

I will provide you with an accepting, non-judgmental space where together we will focus on looking to understand what is causing you to feel distressed.  The self awareness you gain may lead you to make changes in how you choose to relate to yourself and others.  You may also want to make more practical lifestyle changes. We can focus on exploring what these changes might look like. 

Your first session

You may be feeling nervous about your first counselling session, especially if you haven't had counselling before. 

Initial meeting

I offer a free 15 minute Zoom or phone conversation. This is for you to meet me, ask any questions you have and for us both to get a sense of whether I might be the right counsellor for you.

I will have sent you a copy of my counselling agreement at this point. This contains information about the counselling I offer as well as practical details.  Please feel free to ask any questions you have about this.  I will ask you what has brought you to counselling and whether you have had counselling before. 

First session

Your first counselling session will be an opportunity for you to tell me more about yourself and what is going on for you at the moment. We will then look at how you would like to use your counselling sessions and what you hope to gain from therapy.  If you are not sure about what to focus on in counselling I can help you explore this.  You can also share any concerns you may have about counselling. 

You will choose the overall focus and aims of your counselling and what you bring to each session. We will work at your pace. We will regularly review our work together to check that you are getting what you need from your sessions. 

You will always be able to choose whether you want to keep going with your counselling. I don't specify that you need to commit to a minimum number of sessions. You will know when you have got what you need from counselling and will choose when you want to end your sessions.

Training, qualifications & experience

I have experience of working with a range of clients in my private practice. In particular I work with younger adults and university students.

I previously worked as a counsellor at Phoenix Health and Wellbeing in Leeds and a Young Person's mentor at York Mind.

I teach CPCAB level 2, 3 and 4 counselling courses for York City Council.

I am also employed at the University of York as a Student Wellbeing Officer, supporting students with their emotional wellbeing at all stages of their academic studies from first year undergraduate to PhD level work.

I am a registered member of the British Association for Counselling and Psychotherapy (MBACP). I have a CPCAB (Counselling and Psychotherapy Central Awarding Body) Level 4 Diploma in Therapeutic Counselling.

​I am fully insured, hold an enhanced DBS certificate and am registered with the Information Commissioner's Office.

I undertake regular Continuing Professional Development in line with BACP registration. 

I previously worked as a librarian and library manager in public and academic libraries. I have a BA (Hons) and MA (Distinction) from the University of Sheffield.

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Other areas of counselling I deal with

Loneliness and isolation




Academic stress

Exam stress

LGBT friendly

Autism and Asperger friendly

Photos & videos


From £35.00 to £40.00

Concessions offered for

  • Students
  • Trainee counsellors
  • Unemployed

Additional information

I offer a free 15 minute Zoom conversation for you to ask any questions you have about counselling and for us to decide whether I might be the right counsellor for you.


  • £40 per 50 minute session
  • £35 per 50 minute session (concession)

When I work

Mon Tue Wed Thu Fri Sat Sun

Please contact me for session availability 

Further information

I welcome initial enquiries by email

My office hours are Monday-Friday 8.30am-5pm and I will always respond within 24 hours.

I look forward to hearing from you.

Type of session

In person

Types of client


Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit , or contact this professional directly

I offer online and face to face counselling. I am based in York between Stockton Lane/Malton Road. Free on street parking. Space for a bike. My counselling room is on the 1st floor, but I can offer counselling on the ground floor if you need this.

Online platforms

Madeleine Bentley

Madeleine Bentley