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About me

A warm welcome to my profile page.  If you are feeling anxious, stuck or uncertain or if you have a particular problem or issue you want to work through, counselling may help.

I provide counselling for a range of issues including anxiety, depression, stress, low self-esteem, family and other relationship difficulties. I am very approachable and aim to offer a safe, comfortable space where you can work through any difficulties you are having.

I have a particular interest in working with young adults and students as I know, from experience, that this stage of life can be challenging to navigate.

I am currently offering counselling online and by telephone. I hope to be offering face to face counselling in June.

My approach

I am a person centred counsellor. This means that I believe, given the right conditions, everyone can reach their full potential and feel comfortable being their true self.  However, our experiences can block this actualisation process.

My aim is to provide you with a safe, non-judgmental space where we can explore current or past events that are causing you to feel distressed.

I will help you to explore your experiences, feelings, beliefs and behaviour so you can become more self-aware and feel better able to make positive changes in your life.

Sessions will always be led by you rather than directed by me. Empathy, acceptance and genuineness are central to how I will work with you.

Your first session

You may be feeling nervous about your first counselling session.  Our first meeting will be an opportunity for you to decide whether I am the right counsellor to help you.

​Before the session I will send you a copy of my counselling contract. I will also send you a form to complete with some details about yourself, including whether you have had counselling before.

In the 50 minute session I will invite you to tell me about yourself and what has brought you to counselling. I will also ask what you are hoping to get from your counselling sessions.

The first session is a chance for you to experience person centred counselling and for you to ask any questions you may have about this type of counselling and working with me. By the end of the session we will decide whether to work together.

If we agree to go ahead, I will ask you to sign my counselling contract and we will arrange future sessions.

Training, qualifications & experience

I have experience of working with a wide range of clients through both my private practice and working as a counsellor for Phoenix Health and Wellbeing in Leeds.

I have a CPCAB (Counselling and Psychotherapy Central Awarding Body) Level 4 Diploma in Therapeutic Counselling. I am a registered member of the British Association for Counselling and Psychotherapy (MBACP).

As well as counselling, I work in student mental health and wellbeing services at the University of York. I have previously volunteered as a Young People's Mentor for York Mind.

I teach CPCAB L2 and L3 counselling courses for York City Council.

​I am fully insured, hold an enhanced DBS certificate and am registered with the Information Commissioner's Office.

​Prior to working as a counsellor, I worked for 15 years as a manager in public and academic library and information services. I love books and read widely to keep my counselling knowledge and skills up to date.

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Other areas of counselling I deal with

Loneliness and isolation




Academic stress

Exam stress

LGBT friendly

Autism and Asperger friendly

Therapies offered

  • Humanistic therapies
  • Person-centred therapy


From £30.00 to £40.00

Concessions offered for

  • Low income
  • Students

Additional information

I offer a free 20 minute online or telephone consultation to help you decide whether I might be the right counsellor for you.


  • £40 per 50 minute session
  • £30 per 50 minute session (Student and low income rate)


I currently have some daytime and early evening sessions available on Tuesdays Wednesdays and Thursdays. 

Further information

Currently all my counselling is online or by telephone. I hope to start offering face to face counselling in June.

I welcome initial enquiries by email or phone. I look forward to hearing from you.

Type of session


Types of client

Young people
Older adults

Key details

DBS checked

Online platforms

Madeleine Bentley, Registered Counsellor, MBACP

Madeleine Bentley, Registered Counsellor, MBACP