Madeleine Bentley

Verified Professional Verified Professional
Verified Professional

Every professional displayed on Counselling Directory has been independently verified by our team to ensure they have suitable credentials to practise.

BACP Accredited Counsellor, York
Available for new clients
Available for new clients

This professional is available for new clients.

York, YO31
Available for new clients
Available for new clients

This professional is available for new clients.

About me

Hello. I am an experienced BACP accredited counsellor based in Heworth, York (YO31).

I provide therapy to adults who are experiencing anxiety, depression and low self esteem for a wide range of reasons. I am particularly experienced at working with adults under 40 through my role as a university counsellor. 

How might counselling help me?

Counselling helps you to explore emotional issues that are causing you difficulties in your daily life. These may include struggling with your feelings, problems forming and maintaining relationships or being overly self-critical. Counselling can also be helpful if you have experienced a loss or are dealing with a change, transition or dilemma. 

What happens in counselling?

My job is to provide you with a space where you can talk about whatever is causing you concern. We will look at what is contributing to your current difficulties and how you might want to approach these issues going forward. My hope this that your counselling sessions will help you discover more about  your self, relationships and experiences which in turn will offer you some more choices about how you approach them. 

Am I the right counsellor for you?

Finding a therapist that you feel comfortable working with is important.  I offer an optional free 15 minute Zoom or phone conversation so that you can meet me and see if we might be a good fit.

You are welcome to book a meeting this week via the "Book intro call" button at the top of this page or you can email me if a later date would be more convenient.  If you would prefer to start without an initial call, that is fine too. 

Your first session

In your first counselling session we will start to look at how you are feeling at the moment and how you hope therapy will help you.   We will also consider the initial focus of your sessions.

At the end of our first session I will ask you if you would like to book a second session. It is always your choice how many sessions you have. Counselling can be short term, just a single session if this feels most useful to you, or longer term. 

My approach

I offer person-centred counselling. A core idea of this approach is that our own experience of life offer us a crucial guide to what we need. This ability to draw on our experiences, trust our instincts and make decisions helps us to live fulfilling lives. However, we can lose touch with ourselves. Critical voices (often including our own) and difficult life experiences can affect our sense of self-worth and ability to trust what we know. 

My aim is to help you hear your own voice more clearly.  I won't tell you what to do. Other people's advice is generally not what we need when we are feeling anxious or unhappy; we first need to be heard and understood. When we are heard we can then usually start to listen to ourselves again and consider fresh approaches to life. 

My role is to listen to you carefully.  I will step in, where needed, to help you explore and understand how you are feeling, find out what is getting in the way of where you want to be and work with you to find new ways forward. 

How long will I need to have counselling?

This will depend on a few things including how you are currently feeling, your past experiences, what is happening between sessions and where you want to be after your counselling. 

Most people start to feel better after a few sessions of counselling. More significant, lasting changes can take longer. 

Where will I have my counselling?

My welcoming practice is based in my home in Heworth. It is approximately 1.5 miles from York city centre, University of York and York St John University campuses. It is well located for York city centre, Burnholme, Derwenthorpe, Heslington, Huntington, New Earswick, Osbaldwick & Tang Hall.

Information for university students

Short, medium or long term counselling to fit with your studies.  

I am happy to accommodate breaks for vacations. 

I can generally offer some flexibility week to week if your study or employment timetable changes. 

Training, qualifications & experience

I am an accredited member of the British Association for Counselling and Psychotherapy. This means that I work in accordance with the BACP Ethical Framework for Good Practice in Counselling and Psychotherapy. I am required to engage in continuing professional development (CPD) and attend monthly clinical supervision to ensure that my practice meets the professional standard that you should expect.  

I am a Mental Health Practitioner at the University of York providing counselling to students at all levels of study. I am experienced at working with university students and have a good understanding of the academic, social and relationship pressures they face. 

I have been a tutor for York City Council for the last five years. I currently teach the CPCAB Level 3 Counselling Studies qualification. 

I previously worked as a counsellor at Phoenix Health and Wellbeing in Leeds and a Young Person's mentor at York Mind.

I have a CPCAB (Counselling and Psychotherapy Central Awarding Body) Level 4 Diploma in Therapeutic Counselling. I am trained in person centred counselling. 

​I am fully insured, hold an enhanced DBS certificate and am registered with the Information Commissioner's Office.

I undertake a minimum of 30 hours Continuing Professional Development annually, in line with my BACP accreditation. 

I had a career working in the library and information sector before becoming a counsellor. I hold a BA (Hons) and MA from the University of Sheffield.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.

British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Other areas of counselling I deal with

I also work with:

  • Academic stress
  • Bullying
  • Course failure
  • Dropping out of university 
  • Estrangement 
  • Exam stress
  • Gender identity - All aspects 
  • Isolation 
  • Leave of absence
  • Leaving home 
  • Leaving university 
  • Low motivation
  • Mood swings 
  • Pet loss 
  • Procrastination
  • Sexuality 
  • Sleep 
  • Starting university 
  • University counselling 

I work with a range of clients including many university students.

I have lots of experience of working with clients with autism and ADHD. 

Photos & videos


£45.00 per session

When I work

Mon Tue Wed Thu Fri Sat Sun

I work between 8.45am and 5pm on Tuesdays and Wednesdays.

8.45am sessions are Zoom only. 10-5pm sessions can be face to face or Zoom. 

Please contact me for current session availability

Further information

I hope you have got the information you need after reading this far, but please email me if there is anything more you need to know. 

If you feel like I might be the right counsellor for you, I would be very happy to hear from you. Please get in touch by email: and let me know a bit about yourself and your availability. 

My office hours are Monday-Friday 8am-5pm. During the week I respond to all emails within 24 hours. If you don't see a reply from me, please check you spam folder. 

I have full insurance and an enhanced DBS check.

I look forward to hearing from you.

Type of session

In person

Types of client

Young adults (18-24)
Adults (25-64)

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit , or contact this professional directly

My counselling room is on the first floor. Getting here Car: Free on street parking is always available. Bike: You are welcome to park your bike on my drive. Bus: The number 9 & Coastliner bus stops are a 5-10 minute walk away.

Online platforms