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About me

I understand how the demands of daily life and major life events such as bereavement or divorce can leave us feeling overwhelmed, confused or even just sad. I am here to listen to you, about the things that matter to you, in confidence. I appreciate that discussing personal problems can feel daunting and it can be difficult to know where to begin but I can promise you a safe place to express your feelings, listen to you without judgement and together we will explore and try to find answers to your worries and concerns.

To give an idea of how I work with clients, I am a ‘person centred’ counsellor, which in brief means that I focus on my client as an individual, establishing your expectations and gaining an understanding of your difficulties through your experiences and feelings. Working together, we can explore these difficulties, and where appropriate, I will draw on elements from various therapeutic methods and techniques beneficial to your progress.

Some clients are unable to describe how they feel or define the exact reasons why they have come for counselling. I have seen many clients who are uncertain where to start so while I have listed the areas of counselling I deal with, please only use this as a general guide and as a starting point. An area I have a particular interest in is depression and its impact on everyday life, relationships and career – whether you or someone you live with has the illness.

Although difficult, I have attempted to describe myself and how I work in these few words, however if you feel unsure or need to clarify any details then you are more than welcome to contact me without obligation, to help you decide whether I can be of assistance to you. In addition, if you are feeling apprehensive about attending counselling sessions then you are welcome to come along with a friend or relative for support during your initial consultation.

  • Please note I do not accept calls from withheld telephone numbers -  please leave a voicemail message with your name and contact details and I will return your call as soon as I am able.

Training, qualifications & experience

My professional development is ongoing and I attend various training events and workshops to further my knowledge and experience. I am a BACP registered and accredited practitioner gaining professional certificates in addition to my relevant qualifications, which include:

Diploma in Counselling 2006

BA (Hons) Sociology 2010

BPS Approved Certificates in Clinical Supervision (level 1 & level 2)

BACP Accreditation awarded 2019

I have been qualified and working as a counsellor for 14 years, and as an accredited member of the British Association of Counselling and Psychotherapy (BACP), I adhere to the standards set out in their Ethical Framework for the Counselling Professions.

In addition I offer Clinical Supervision for counsellors and trainees

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Other areas of counselling I deal with

Identity / the ageing process

Faith / religion; exploring and questioning your beliefs.

Living with a partner with mental health issues.

Use of creative techniques to explain and express your experiences, thoughts and feelings.

Please note that the areas I deal with in counselling I have indicated, really are only a guide  - you are welcome to contact me if you require any information in more detail.

Therapies offered

  • Humanistic therapies
  • Integrative
  • Other therapies
  • Person-centred therapy



£45 per 50min- 1hr session

£35 per 50min- 1hr session - concessional fee for students / reduced income

Please note - concessional places are limited.

£200 for 5 sessions - client package

£150 for 5 sessions - Student counsellor support package - includes letter or record of attendance as required by your college/university (further sessions £35)

Clinical Supervision:

£60 per 1.5 hrs

£50 per 1.5 hrs - student counsellors / counsellors working solely in a voluntary capacity

Payment welcome by cash, credit or debit card, or online bank transfer

Employee assistance programme (EAP) and private healthcare insurance client referrals welcome - I am a recognised practitioner with various providers including BUPA and Aviva.

Concessions offered for

  • Keyworkers
  • Low income
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Further information

I am currently only offering telephone consultations due to Covid-19 restrictions. Face to face sessions will become available again when restrictions are eased. Please contact for details.

My private practice is at The Retreat and located above Harvingtons hair salon, near the rear gates of the church (St John the Baptist). As The Retreat is on the first floor, it may be unsuitable for some clients, however I am able to use alternative rooms where wheelchair access is required. You can access The Retreat via a staircase located between Harvingtons and The clothing alterations shop; head for Pure Beauty and I am on the landing there.

Please contact for any further information, directions, parking, etc...

*Peer group discussion/ Networking for counsellors at The Retreat -  Please contact for further details and to register your interest.

Next meet up: No meeting currently scheduled due to the Covid-19 situation.

A fee of £5 includes refreshments and a certificate of attendance if required.

The Retreat
First Floor, Church Chambers
28a High St
West Midlands
B63 3BB

Type of session

In person
Home visits

Practical details

Sign language
Other languages None


Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Wheelchair user access

Sorry, there is no wheelchair access at the Retreat, but I can make alternative arrangements to see clients or arrange telephone consultations. Please contact me for information.


Daytime, evenings and weekends. Morning appointments available from 8am

I currently have a waiting list but you're welcome to contact for information and future availability.

Types of client

Young people
Older adults
Employee Assistance Programme


I offer clinical supervision, reflecting on client work from a person centred perspective. Sessions of clinical supervision are attended for 1.5 hrs on a regular monthly basis as per the BACP ethical framework for the counselling professions.

View supervision profile

Jane Heeley Reg. MBACP (Accred.)

Jane Heeley Reg. MBACP (Accred.)